We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Don't Let the Little Things Ruin It!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Iberostar Ensenachos
Ranked #1 of 1 Hotels in Cayo Ensenachos
Certificate of Excellence
Prince George, Canada
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Don't Let the Little Things Ruin It!”
Reviewed June 19, 2013

My boyfriend and I stayed at the Iberostar Ensenachoes in May 2012. It was our first all inclusive vacation and I had read every review written on this place, both before it converted to Iberostar, and after. We went in with open minds, and all in all, we really enjoyed our trip.

Flight:
We booked with Flight Centre and Sunwing. I don't recommend flying with Sunwing if you are over 5' tall. The planes are very crowded and squished. At 5'4" I was uncomfortable. At 6', my boyfriend had his knees into the seat in front of him and neither could recline. Champagne and wine were served, as promised, but keep in mind it's free and portions reflect this.

Airport:
Cuba Airports can be kind of intimidating. Upon entering, there are several doors at which you line up at to enter the country. Don't forget your green card! The airline should provide this. You need it to enter and exit the country. Don't lose the other half! I tucked both my 25CUC tax and green card into my passport and it was just fine. Once you are through the 'customs' room where the scan your passport, the rest is actually quite laid back and easy. The security dog was more of a pet and the 'security' staff was walking around with headphones in and seemed very relaxed and friendly. Getting our luggage was painless and done within 20 minutes. There was a short lineup for CUC conversion, make sure you do this at the airport; it's handier than trying to get it at the resort.

Transport:
Getting to and from the hotel was a breeze! It was very well organized. When you exited the airport, guides are lined up and handing out boarding cards for the transport buses (which are very new and nice). They find out which resort you're at and you're off. Beer is offered on the bus for 2CUC (It's Cristal, not the best). From the Santa Clara Airport to the Iberostar is nearly 2 hours. It's a lovely drive if you stay awake. Keep in mind, it's still Cuba. The causeway from the mainland to the Cayos is pretty neat.

Check In and Rooms:
We chose to stay on the 'garden view' side of the resort. It was okay, but half way through we upgraded to the Villas. (DO IT DO IT DO IT) Check in was long, and rooms were not ready right away, but eventually they loaded us onto a golf cart and took us to our building. Keep in mind, this resort is massive; nearly 5km from Villas to the other end. We were pretty close to the main pool, the one that allows children. We chose to walk to almost everything, since we are young, and waiting for a shuttle can take a while. The room we got was very nice. We requested a king, and got 2 queens. We made do and didn't bother to complain. The rooms themselves are mostly marble and the bathrooms so big! The TV got a large selection of English channels and the walk in closet was perfect. The balcony was nice, our view was jungle. The fridge was restocked sporadically. Hold on to your big water bottles if you want consistent water and get them filled at the lobby bar. The rooms were also cleaned sporadically, but they were always done every day and done well.

Food:
The food wasn't wonderful. Again, this is Cuba. Most of it is bland, but edible. Buffets were okay. Get there right when they start to avoid long lines and depleted food. Line or not though, get fresh omlettes, fried eggs and crepes for breakfast. There are 2 stations in the buffet that do this. Avoid the buffet eggs. My boyfriend ate them one day and was quite sick. The dinner buffet (which we only did once) was alright. The fried rice is quite good. The a la carte restaurants were fairly good. We ate at the Italian one 3 times. Try the veal tortellini and you HAVE to get a cappuccino after dinner here. Best cappuccino I've ever had! I have seafood allergies, so I cannot comment on the other restaurants. Once we upgraded, we were able to eat at the Gourmet a la carte. My steak was very tough, but my boyfriend's lamb was really good. They also have a very nice premium liquor selection at this restaurant. My boyfriend was able to find a 12 year Glenfiddich scotch, which made his day. Wine. Okay, Cuban wine is terrible! I brought my own from the duty free and enjoyed it in our room. Well worth it. Room service has great pizzas, but they do end around 10 or 11.

Resort:
The grounds on this resort are to die for! The greenery and pathways are very well kept and gorgeous. They spray each night (around 8pm) for bugs, so we hardly saw any. The pools (4 in all) are nice. The children's pool (attached to the main) is small, but provides a climbing/sliding thing. The main pool offers plenty of seating and I was always able to find one in the shade. The swim up bar at this pool is nice, and the bartenders friendly. (Note: Bring your own cup – like a Starbucks cold cup or a bubba mug. The plastic cups they give you will have you going back for a drink every 2 minutes because they are so small). We went to the Spa section pool (18+) one day. It was very quiet. Like, afraid to talk quiet. But it was lovely for reading and relaxing. Once we upgraded, we spent a lot of time at the Villa pool (14+). It was amazing. It's a bit smaller, but lovely. A nice mix of the other two pools. The bartender at the swim up was fantastic. She was bringing me refills to my lounger without asking! While we were there, they were in the process of doing the renovations to convert them to an Iberostar from the Royal Hideaway. The fountains were all empty and being painted, as well as the front entry being renovated. It didn't diminish from the stay.

Beaches:
The best. White sand, shallow water. There were no vendors permitted and because we were the only resort on this particular cayos, there was no other traffic of any kind. The beach bartenders walked up and down the LONG beach and took orders and brought them to you. There were shaded huts with loungers as well as lots of other loungers in the sun. Keep in mind, the far end of the beach (quite a walk) is clothing optional. We were able to swim and lounge without worry.

Villas:
Upgrade if you can afford it. Our villa had a king bed, kitchen, dining room and living room, as well as a private hot tub out back and a private patio. The concierge for the Villas is amazing. He made our reservations without hesitation, always called a shuttle promptly (its 2-3km from the villa side to the lobby) and met our every special request. We asked for a bottle of champagne in our room one night – this was done by the time we were finished dinner. It was in a silver stand, on ice, and proper glasses were delivered with it.

Excursions:
We took two excursions while here. The Safari into rural Cuba was interesting, but not what we expected. You spend about 8 hours in a Jeep, and the food at the farm is questionable. Not to mention the chickens and dogs underfoot the whole time. The horseback riding at the end of the safari is fun, unless you're a big person. Cuban horses are quite small and my boyfriend had to switch to the leader's horse to be allowed to ride (6', 185 lbs). The catamaran tour was amazing! The dolphin experience was really cool. You can get in the water with them, but cannot swim with them. The catamaran is well maintained, with an open bar. The snorkeling was fun (but you can't touch the coral – it stings like jellyfish) and the virgin island exploration was really neat. A great way to spend a day!

Cons:
Long, cramped flight. Renovations. No king bed first room. Food. Lots of noisy kids. A long wait for a drink during peak times. Everyone expects a tip.

Despite the 'cons', we had a wonderful time. We did not let the little things spoil our first all inclusive vacation. We did tip quite a bit, and would do quite a bit less if we return. It doesn’t make that much of a difference for the service.

Room Tip: Upgrade to the Villas.
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Kattjm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brenda C, General Manager at Iberostar Ensenachos, responded to this review, June 21, 2013
Dear Kattjm,

Thank you so much for taking part of your time and write us about your recent stay at Iberostar Ensenachos, we appreciate all your comments, we love that you have been a wonderful stay here among us, we work hard in order to all our guests feel themselves like home. We hope to have you again among us in the future and offer you even a better service.

Regards,

Brenda Correa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

5,348 reviews from our community

Traveler rating
    2,376
    1,810
    730
    292
    140
See reviews for
1,579
2,793
86
24
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,050)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Ottawa, Canada
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 18, 2013

We are a family of 5, with kids aged 14, 11 and 7 and recently returned from our vacation at the Iberostar Ensenachos. We want to share our fantastic experience at this resort. We cannot compare to other resorts in Cuba, as this was our first trip there, however we have been to many other Caribbean Islands, and I must say I was pleasantly surprised. The island people and resort staff were always very friendly and gracious, seeming to truly welcome us to their island. The resort was a '5 star' and while that could be a bit of a stretch when considering our typical expectations in North America, we really felt that we were treated by all the staff at this resort as guests of a 5 star resort.

The beach was beautiful, and I can say with disappointment we never made our way to the Ensenachos Beach. We spent all our time at Megano Beach, and though we were told they are very similar, we would have liked to have experienced them both. Our week long vacation went by way too fast! The water was warm, plenty of fish to see when snorkelling, smooth and calm waters throughout most of our stay, and pretty easy walking - no rocks or seaweed, really. We never went early in the day, so we were always able to get a beach chair as people had left by the time we got there.

Aside from the beach, we spent the rest of our time at the pool, in the Park Suites area (family). This was a great pool, with music, lots of sun and shade, courtesy of the beautiful palm trees, a much enjoyed swim-up bar, and lots of activities to partake in, if you so chose. Water temperature was perfect!

The accommodation was extraordinary! We booked two adjoining rooms. The rooms are unbelievably spacious, with a beautiful terrace overlooking gardens, so secluded; you couldn't see anyone from your balcony, just felt like you we're in a rainforest, birds singing and no sounds of cars/trucks! Every day our maid Jacquelin took great care of us, and made very pretty towel displays with flower petals! The kids looked forward to what we would return to every day. She was also very accommodating as we were often in the room and she had to wait to finish cleaning. We very much appreciated her patience. Others have complained about the mattress being hard but we all found them very comfortable. The bathrooms were spacious and decor was very nice, and maintained very well. We were in Bungalow 32, and were very happy with the location, very close to the pool and a short walk (5 minutes) to the main building (Buffet). Bungalows in the 40's would get you closer to the beach, but a further walk to the main building. We requested 2nd floor as others have suggested and were very happy with that. Never saw any bugs and the water in the shower was always hot. As far as accommodations go they were fantastic and we could not have asked for better.

Lastly is the food. We were well prepared that food in Cuba is not the most always the best, and we were pleasantly surprised. Our best option was the Buffet restaurant. The kids were all happy to pick what, and how much they wanted. They had a good variety of food, and it was always kept warm, and stocked, with lots of fruit and veggies at every meal. By the end of the week it was a little repetitive, which is to be expected, but overall we were very satisfied with the quality and selection of food. The staff in this restaurant were great! Especially friendly and funny were Aramis and Madgel (SP?) Our one minor complaint about the resort as a whole was the a la carte restaurants. Three were available during our stay, and we tried all of them. While the food was good in all we were a little disappointed in the lack of choices, especially since every restaurant had an item on the menu that was not available on the night of our meal. Our kids are pretty adventurous and were able to get a meal they liked, but much preferred the buffet. My biggest disappointment regarding the a la carte restaurants was that the Steakhouse was not available to families. All other 3 allowed children, but the Steakhouse would likely have been our favourite, had we been able to take our family there.

Side note - We wanted to very much ‘get away’ and were glad there was no wifi (no temptation to check emails!). There are some PCs in the lobby which you can access the internet ($), but they are apparently not high speed.

We travelled with Transat Holidays and our representative at the hotel was Raul. He was incredibly helpful and friendly; telling us about the resort, Cuba, shopping, excursions (we highly recommend the catamaran and dolphin day trip!). He made our vacation that much more special.

One of the things that sold us on this resort was the attention the Manager, Brenda, pays to the reviews. She responds immediately to comments, both negative and positive. It really is so rare to see this much attention paid to travellers after their vacation is complete. We tried to meet her in person but she was busy when we stopped by. Brenda, if your front desk staff got the message to you about this that was us. It ended up being the deciding factor in choosing this resort as our family's long awaited vacation destination, and you and your staff did not disappoint! We hope to return to your resort and meet you in person!

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jwilson1835
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brenda C, General Manager at Iberostar Ensenachos, responded to this review, June 25, 2013
Dear jwilson1835,

Dear Guest,

Thank you for your review and for taking the time to share your suggestions and comments about your stay at Iberostar Ensenachos, we are glad to know that you felt welcome since your arrival and I am sure that all our staff will feel proud to know that they helped to make your vacations a "lovely" one. Sorry if I could not meet you but the front desk gave nme your mesagge and let me tell you that we work so hard as a team in order to achieve all our customers expectations . We hope you can visit us again some day.

Kindly Regards,

Brenda Correa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shrewsbury, England, United Kingdom
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 17, 2013 via mobile

Just returned had a great holiday. Spent a lot of time at Marino pool amazing staff Barbaro, Guerra, Henrry, Beatrice, Janet, Ledy, Randy and pool guys. Nothing was too much trouble and kept us all entertained. Our maid Yusemi was fantastic always on hand for anything. Lobby bar great and buffet lots of selection every night. The seafood restaurant is the best we went three times. Would go back anytime excellent service all round.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lynn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brenda C, General Manager at Iberostar Ensenachos, responded to this review, June 18, 2013
Dear Lynn B,

On behalf of the staff I want to thank you for giving us your comments about your experience at Iberostar Ensenachos. We are pleased to have given to you a great holiday and encourage us to keep improving our services. We will congratulate Barbaro, Guerra, Henry, Beatrice, Janet, Ledy and Randy for helping you to make your holiday special. We hope to offer you again our hospitality whenever you decide

My best wishes,

Brenda Correa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laval, Canada
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 16, 2013

As a couple with no children, we've seen a few all-inclusives resort around the Caribbean and this one is hard to top. Super clean over the entire resort, beautiful beaches, nice friendly personal and a good variety of very good food. It would be hard for us to find anything to complain about. We, even if it was the rainy season, didn't have a single day of it. I know this has nothing to do with the resort itself, but it did make our stay even more enjoyable. The on-site shops had peculiar shopping hours but hey, we're in Cuba, so adapt right!
Most couples with children used the Megano beach nearest the hotel which meant that the Ensenachos beach was ours for the major part of the day. Imagine a one mile beach of perfect white sand and emerald-green water with fifteen or twenty people tops to share it.
We will certainly consider returning in the future and will also remember Iberostar as a future reference.

Room Tip: Families preferably in Park Suites. High 30's suites to be nearest Ensenachos beach. 18 years an...
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Patrick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brenda C, General Manager at Iberostar Ensenachos, responded to this review, June 17, 2013
Dear Patrick M,

On a behalf of the staff and management here at Iberostar Ensenachos we would like to thank you for your nice review. We all are hardworking people always seeking the best for all our clients. Should you choose our hotel, or some other Iberostar Hotels, for your next vacation, please do not hesitate to contact us.

Wish you all the best,

Brenda Correa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 16, 2013

First of all Iberostar Ensenachos fulfilled our expectations.
We were there from May 25 – June 8 with two kid’s age 6 and 3 and had blast of the time.
Our room Bungalow 40 in park section was kind of far from main lobby and buffet area but it was not huge problem since our kids like to walk and after all you need some exercise to digest all that food. Room was clean and room service was excellent during our 2 weeks stay. Big Thank you to our room maid. Air Conditioning worked well and water pressure is excellent (this is always challenging in Cuba).
It was not too far from Ensenacho beach which was big + since we did not like Megano for being too loud.
Ensenacho beach is amazing, paradise for kids and adults, no waves and shallow water full of sea creatures.
If you enjoy beach as a family like we do you will be in beach heaven.
Plenty of beach chairs and shade and friendly beach staff.
Swimming pool(s) are clean and nice place to spend some time if days are cloudy. Kids Water Park is huge and our kids loved it so much. We divided our time mornings at beach and afternoons at pool so kids could enjoy kid’s shows and kids Water Park.
Food was good, lobster (two times), prawn shrimp, grilled fish, lots of fresh fruit (papaya, mmmmmango, guava etc.), yummy omelets and fresh smoothies in the morning. Our only complaint was lack of variety of bread which we liked so much in other Cuban resorts and very average pizza.
Entertainment was OK and staff tried to do their best to entertain somewhat boring crowd of people. Amphitheatre was always close to empty and folks seamed just to enjoy drinks and mosquitoes in the lobby. Bring plenty of repellent; we never experienced such mosquito onslaught.
Broadway show and Boogie nights is well worth seeing.
Big Thank You to Leddy clown and her enthusiasm, our kids loved her so much, she is sweet heart.
Music in the lobby was first class; and Cuban musicians are top notch. Loved it.
I went one day to take picture in adults section of hotel and felt like I was in the cemetery; nothing to see there.
I love peaceful and quiet vacation but this was scary; and usual conversations mortgage, loans, interest rates and all other grown up westernized BS. My advice for you looking for adult experience: go somewhere else and pay the price, leave this peace of heaven to working families looking for fun in the sun.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lolayu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brenda C, General Manager at Iberostar Ensenachos, responded to this review, June 21, 2013
Dear Lolayu,

On behalf of the staff I want to thank you for giving us your comments about your experience at Iberostar Ensenachos. We are pleased to have given to you a great holiday and encourage us to keep improving our services. We will congratulate Leddy for helping you to make your holiday special. We hope to offer you again our hospitality whenever you decide.

Regards,

Brenda Correa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 10, 2013

We bought an "spa section adult only 18 plus". I did not see that many kids since kindergarden !!!!! And the worst part was the very small kids, under 10, crying and yelling all over the place. There is no privacy for the advertised "adult only" section.
Common beach, common eating area, even on the jazz bar it was full of kids !!!!!!!
There is almost no variety of the food. We went there for two weeks and in the last week I was able to ate only fruits and cheese... The only good part was the tennis lessons we took with the professional Renodis Lopez Aguila , a 40 years old professional tennis player that is working for the hotel. May be the only reason to go back at the Iberostar Ensenachos!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Ulise869
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brenda C, General Manager at Iberostar Ensenachos, responded to this review, June 11, 2013
Dear Mr. Ulise689,

We would like to thank you for taking your time to express your opinions and thank you for letting us know. Our clients’ comments are very important to us and we sincerely value them. They will assist us in better serving our guests in the future. I will make sure that this comments get all the departments at the resort. However I want to tell you that the SPA area it is adults only but the rest of the common areas of the hotel are per all guest including children. In the case that you do not want to see kids we have the Grand Village option who has their own restaurant, pool, beach, beach bar and rooms and if you dont want you will stay there per the whole vacation. In case that you will like to choose IBEROSTAR Hotels and Resort per another vacation we have the Grand Collection in Mexico, Dominican Republic, Jamaica and Brasil which their market it is only adults.

Regards,

Brenda Correa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 10, 2013

This was our second time to the resort, but first time after Iberostar took over. Sadly, although the resort is still beautiful, service and organization of the resort is very bad. We have chosen this resort for our destination wedding and had 68 people coming with us of friends and family. Overall, our experience was just "ok", but not nearly as good as the first time when resort was "Royal Hideaway".

- The worst part was our check in. I still cannot understand how the hotel could screw it up, given the fact that they were aware of our arrival for a long time. Before our arrival I provided the hotel with detailed spreadsheet of all the guests, rooms needed, how many beds in each room required, which rooms needed cribs and etc. We also have requested to be put in bungalows 30 and 31 or at least closer to the lobby since we had children and older people with us. They warned us right away that they will try, but they do not guarantee. So, all our guests purchased "park side" rooms to at least ensure we are all on the same side. NEVER HAPPENED! First of all, half of our guests ended up in Spa section, including my mom, her room was 20 min away from mine and considering there are no bell boys ever available that walk is a killer! Why were not put all in park side,is still a mystery to me. Upon our arrival, our aunt and uncle did not even have a room, they simply missed them! And that's after they had all the info from me and Sunwing together. They actually asked our uncle and aunt if they even paid for the vacation, this was unacceptable. After our guests were given keys and their rooms, no one was there to point them at least in the direction of their rooms. Thankfully 6 of us have been to the resort before (Royal Hideaway) and we knew our way around, so we had to walk our guests to their bungalows. Our whole group was scared all over the resort, that was very disappointing that hotel did not even attempt to put us all closer together. Reception stuff speak very little English, which made things even more complicated. Our 82 year old grandmother was put in bungalow 29,which is long walk to the lobby, when we asked to move her closer, the answer was always the same "No rooms". After everyone got to their rooms, the "FUN" began. Single people were given king size beds, while couples were given two beds in the rooms, cribs were missing from rooms, there were a lot of problems with rooms, no working toilets, ACs were broken, shower doors were not closing, fridges were broken, out 29 rooms only 3 had working irons. So you can imagine how stressful it got. Few of our guests had to move to different rooms and nothing was offered to them as a compensation. One family, had to move 4 times!!!!!! due to hotel's fault, so hotel offered them one free 30 min massage and dinner at Villas, but that would not return their time wasted moving instead of resting!
- The hotel's operation is very disorganized, there is very poor communication between staff/departments if any. It seems that everyone is just doing whatever, without any guidance or direction. There are few staff members that tried very hard to make our stay nice and comfortable, but majority just do not care.
- Our wedding planner Yennis, tried her best to make our wedding special, and I am very grateful for that, but it is very hard to organize something with staff that simply disorganized. So, she has ran into few issues herself with trying to get things done. Our wedding day started with our hairdresser being one hour late, so as u can imagine most of my bridesmaids had to do their own hair. (If you are doing an updo, bring your own bobby pins and hairspray) Yennis had the car to take us tot he lobby from my room, but with the amount of people we had it was just too small for us, but at least we had that. Our lawyer was 45 min late, so our guests had to sit in the heat all that time. The staff did not even offer water for them. The reception was nice, probably the only highlight of our stay. They met all our requirements and we were very pleased. The only thing, I was hopping that hotel would provide some extra services for us (like dancers) or give us a break on price for somethings considering the amount of people we brought to the resort and all the problems we faced when arrived, but that never happened.
- We stayed at the resort for two weeks, and we received letter from Brenda saying that they would like to upgrade us to Villas for our second week, but that was not an option for us, since we had guests from overseas staying with us for full two weeks. Nothing else was offered to us. It would be nice of Brenda to meet us personally and maybe apologize in person for all the troubles, but that never happened either. We also had some things included with our wedding package, like massages, separate rooms for the night before the wedding nothing was offered to us. I went to spa myself and asked if I am eligible for massage, so they gave me one.
- Beach was wonderful and we enjoyed it a lot, beach staff is great, especially Yosmil and Omarey (sorry if I am spelling it wrong). Only problem we had, once you are at beach buffet, be careful around fruit section. One day, a wooden fan cover just fell on our toes, it was painful. We pointed it out to staff, but only got a sorry, we checked it few days later it was not fixed.
- Food overall was good, good selection. Few of our guests got sick, but everyone has different stomachs. We were fine . Drinks are great as well, especially in the lobby bar. We really liked Yonny (again sorry if I am spelling it wrong) from cigar bar, he really went extra mile for us. Disco bar, Orlando was very good and professional, so thank you!
- I feel that bell boys service really needs a huge improvement, resort is very big and not everyone is fit enough to walk so much. I personally do not mind long walks, but we had older people and families with kids that just had a lot of problem with distances. At the end of our trip, we called for a car to take us to the lobby with suitcases 3 times, no one ever came, so we just walked for 15 minutes to the lobby with suitcases. Rooms need to be tuned up/renovated. Resort is very beautiful, and I really hated to see that is fading away, getting old and nobody is taking a proper care of it.

Unfortunately, we probably will not be coming back at least until some improvements are done to the resort. It's just not worth the money to go in my opinion. We stayed at Barcello just around the corner from Iberostar 2 years back, and it was almost as good, but for a lot less money. We still loved the grounds and the beach, but service was bad and we were hopping that hotel would be more accommodating for such a large group, but it did not seem like anybody cared at all. Again huge thank you to Yannis, our wedding planner, for all her help!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Kseniia_KC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brenda C, General Manager at Iberostar Ensenachos, responded to this review, June 21, 2013
Dear Kseniia_kc,

On behalf of all our staff we take this opportunity to thank you for your comments and suggestions about your stay with us. However I feel so sorry per the inconveniences that you have encountered at the check in time, and then with some maintenance issues in 4 rooms rooms we will definitely work on improving these points.Actually I do remember that per the those rooms were provide a free late check out on their departure day. Also we do offer you the free up grade to the Grand Village as a gesture of good will per all inconveniences but you have not accepted. We are glad to hear that you had enjoyed the wedding and Yennys services. Our apologies were given to you personlaly thru Mrs. Yoanka who is our Sales Manager and she is part of the hotel management . We hope that all your vacations are as good and even better than the one with us. You and your family will be always welcome at Iberostar Hotels & Resorts.

With all my best,

Brenda Correa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Cayo Ensenachos
6.2 mi away
Ocean Casa del Mar
Ocean Casa del Mar
#11 of 15 in Cayo Santa Maria
1,218 reviews
3.8 mi away
Grand Memories Santa Maria
Grand Memories Santa Maria
#15 of 15 in Cayo Santa Maria
202 reviews
2.6 mi away
Hotel Playa Cayo Santa Maria
Hotel Playa Cayo Santa Maria
#4 of 15 in Cayo Santa Maria
6,560 reviews
Show Prices
Show Prices
Show Prices
3.4 mi away
Royalton Cayo Santa Maria
Royalton Cayo Santa Maria
#1 of 15 in Cayo Santa Maria
3,044 reviews
2.0 mi away
Melia Cayo Santa Maria
Melia Cayo Santa Maria
#10 of 15 in Cayo Santa Maria
4,306 reviews
3.7 mi away
Memories Paraiso Beach Resort
Memories Paraiso Beach Resort
#12 of 15 in Cayo Santa Maria
6,515 reviews
Show Prices
Show Prices
Show Prices

Been to Iberostar Ensenachos? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Iberostar Ensenachos

Property: Iberostar Ensenachos
Address: 52700, Cuba (Formerly Royal Hideaway Ensenachos)
Location: Caribbean > Cuba > Cayo Ensenachos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Cayo Ensenachos
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Iberostar Ensenachos 5*
Number of rooms: 506
Official Description (provided by the hotel):
Located on the impressive Cayo Ensenachos, Cayo Ensenachos brings all the Cuban flavour to some of the most exclusive Caribbean beaches. Holidays in Cayo Ensenachos are always great. The area features two exclusive, beautiful and quite unknown beaches. Kilometers of golden sand waiting for you and facing the turquoise-shaded ocean. Two of the beaches are bound to captivate you: Megano and Ensenachos. The heavenly beaches and the luxury hotels and resorts in Cayo Ensenachos, offer anything you might think of. Rest is only one of the attractions you'll enjoy if you spend your holidays in Cayo Ensenachos, one of Cuba's most exclusive destinations. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Cancelon, TripOnline SA, Evoline ltd and HotelsClick so you can book your Iberostar Ensenachos reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Ensenachos Hotel Cayo Ensenachos
Occidental Royal Hideaway Ensenachos Cayo
Royal Hideaway Ensenachos
Occidental Royal Hideaway Ensenachos Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing