When we checked in we were asked to pay £80 but when booked through booking.com it was only £60 and the staff were unwilling to accept. My husband had to try and log in to his emails through his phone. When the staff were shown the email they finally agreed to change the cost. Also when we were checking in we asked about dinner and was told there was a menu in our room and were also told where the dinning room was. That night we went down to dinner and were seated in the rather dated dinning room and handed a set menu. When we inquired about it we were told it was a highland night and the other menu was not offered. We asked why we were not informed at check in the staff very abruptly said we don't know. The meal it's self was terrible. The fishcake was like on of the ones you used to get in primary school. The beef stew was even worse there was no flavour except in the carrots and swede. At the end of our meal(half of which was never touched) we tried to find a member of staff so as we could pay there was no staff available and the lady we did finally speak to advised she would add it to our room number and we just pay it in the morning. When we went to checkout the cost of the meal was £39.40 when again i asked about the issue of not being told about the meal we were met with you were told at check in. We paid our money and left asap. My husband and myself have been to Newtonmore on holiday and for long weekends on many occasions over the last 5 years. Needless to say this is the worse hotel I have ever stayed in and will never stay here again. If you are staying in Newtonmore stay at The Glen or the Balavil or even the Duke of Gordon in Kingussie avoid at all costs.
- Official Description (provided by the hotel):
- For true Highland hospitality come to the Highlander, a hotel renowned for its good food and warm welcome. The hotel is an ideal base for touring the North of Scotland with mountain ranges, forests, lochs and river valleys waiting to be explored. Wind down in our inviting restaurant serving an array of dishes made from locally sourced produce. Perhaps a wee dram from the bar would suit; choose a whisky from one of the many local distilleries for which this area is famous for throughout the world. ... more less
- Reservation Options:
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- Also Known As:
- Highlander Hotel Newtonmore, Scotland