I would never stay here again. On arrival, we were escorted to our room which did not smell pleasant at all. The owner did not appear to notice this. When I went to use the ensuite toilet, it became apparent the reason for this smell. The toilet had been used and not cleaned (or flushed!!!) which almost made me vomit. We informed the owner of this who apologised and stated it would be cleaned while we were out. (If there were any other rooms/ B&Bs available at the time - we would have left but unfortunately it being the weekend of the Speyside whisky festival, we were out of luck there). On our arrival back later that night, I expected the place to be utterly spotless however, the toilet, despite being cleaner (couldn't really be any worse!!), was still not what I would call clean. I was able to clean it better with the toilet brush myself (which was completely disgusting). In the morning, I also noticed hairs in the shower cubicle. When speaking to the owners at breakfast there was no further mention of this incident. Personally, if I were running a B&B and this occured I would be completely affronted and continually apologise!!
The icing on the cake came upon check out. The owner took my money without so much as a thank you. In fact, I got no acknowledgment whatsoever as he just began to talk to someone standing behind me!!!! To say I was infuriated is an understatement!! It just goes to show what bad customer service can do, as if I had received a thank you and perhaps another apology for the state of the toilet on arrival, I would never have written this review!!!
From reading the other responses for negative reviews from this B&B I expect the owner will deny all knowledge of this, but believe me, it certainly happened!! I would really rather it hadn't as the smell is still with me!!!!
- Official Description (provided by the hotel):
- Alvey House is a Visit Scotland 3 star Guest house on the outskirts of Newtonmore village in the lee of the Monadhliath Mountains and commands panoramic views of the Spey River Valley and Cairngorm Mountains. With en-suite bedrooms, Residents Lounge, Dining Room and Bar, Alvey House is Family friendly and makes the perfect base from which to explore the Highlands and all its attractions whether activity based or general tourism. ... more less
- Also Known As:
- Alvey House Newtonmore, Scotland