Written on behalf of a colleague who stayed at the hotel last week. Her comments after staying at the crown echo what seems to be the common denominator looking through the reviews on here and what I learnt from my own experience last year.
The rooms at this place aren't too bad. Although a little hot, but with the current weather, could not be helped. The problem with this place is the staff (and the food!). Whether poor training or simply blind ignorance some are arrogant, others are unhelpful and the rest are too busy chatting to each other to care!!
She ordered room service as she was on her own, by the time the food got to her, it was cold, and half was overcooked. We would both recommend eating out. Breakfast was no overly busy; with maybe 7 or 8 tables, but the food took an age to come, and when it did arrive, the poached eggs were virtually raw.
Overall, there are better places to stay locally, where the staff appreciate their guests and actually give a damn. If eating out is preferred, there are some quite nice local pubs or restaurants too.
Some staff training required!!! Saying that, some are past help!!!
- Official Description (provided by the hotel):
- We offer friendly, personal and unpretentious service, whether you're just in for a quiet pint, planning an intimate dinner, a stop-over for a business trip or staying for a leisurely weekend.If you want to stay in one of our 49 rooms, there are lots of leisurely attractions on our doorstep, we're well-placed for nearby Thorpe Park and you can't find a better overnight stopping off point if you're en route for an early business meeting in London.Welcome to your local. Please be aware that every Friday and Saturday night we have live music for all to enjoy until midnight in our bar area. ... more less
- Reservation Options:
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- Also Known As:
- Crown Hotel Chertsey, Surrey