My sister and I decided to treat our parents who are both in the 80's to a stay at The Fayreness Hotel as a present for their 60th wedding anniversary. The original date had to be postponed due to my father being taken ill and I have to say the hotel were very understanding at that time.
We had made it clear at the outset that this was a 'special' anniversary and that we wanted them to have a room with a balcony and sea view.
Unfortunately my sister received a call from our parents upon their arrival to say they had been put in a pokey room at the back of the hotel with no balcony and a view over the back yard! When my sister rang to sort this out she was told by a surly unhelpful lady that there was nothing that could be done as the best rooms are kept in case any golfers decide to stay. My sister was then told they didn't have a Manager on site to whom she could speak.
Eventually she did speak to someone 'in authority' who after a lot of prevarication agreed to move my parents to a slightly better room.
I have to say that the attitude of the staff left a great deal to be desired - at no time was there any apology offered. It spoilt what should have been an enjoyable 60th wedding anniversary treat.
I guess if you are a golfer then you are in luck - but beware - anybody else takes it as it comes.
- Official Description (provided by the hotel):
- Perched on the beautiful cliff top at Kingsgate Bay, The Botany Bay Hotel in Broadstairs promises a tranquil and peaceful getaway - whether it's for a long weekend, a wedding, birthday celebration or just a lunch hour. Stay in one of 30 en-suite bedrooms, enjoy a pint of real ale in the lounge bar or sample fantastic food (with a view of the sea) in one of the best restaurants in Broadstairs. ... more less
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- Also Known As:
- Fayreness Hotel Kingsgate