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“The most sloppiest restaurant I have come across”

The Botany Bay Hotel Restaurant
Ranked #2 of 5 Restaurants in Kingsgate
Cuisines: European, British
Dining options: Breakfast, Late Night, Reservations
Restaurant details
Dining options: Breakfast, Late Night, Reservations
Reviewed July 7, 2013 via mobile

Visited here for lunch. It was awful. Half the ingredients were missing from what was described on the menu. This typifies what is wrong with English restaurants. ie maximise profits and to hell with the customer

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Thank MikeofKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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388 - 392 of 440 reviews

Reviewed June 23, 2013

With such a good reputation locally and having lived in the area until 2003, we returned last week on a visit to family and opted for a meal at the Fayrness. We were in the restaurant and it was heated in June so very warm and with windows already open - not a good start. The service throughout was poor, the drinks overpriced - which compared to the Princess of Wales in Tivoli Road Margate (another Shepherd Name) where we went in the evening. The food was average though the scampi and pork was quite good. The surroundings are looking tired. Brown masking tape around a restaurant window or mould on the seals is not a sign of good maintenance. This place needs a complete management review in the long term.

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Thank SimonTidy132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 16, 2013 via mobile

This place was taken over by Shepherd Neame a little while ago, so we really hoped it would have improved from the previous owner - as it is our 'local'.
However, they seldom ever get an order correct, and the staff should ALL be let go and replaced by people who will give even a modicum of customer service.
The food is dire, and whilst the menu looks enticing, don't be fooled - what you get is not as described!
The furnishings and decoration haven't been replaced since they were installed, from the eighties I reckon, and it has a 'grubby' feel to the place.
We know of lots of folks who do not go to the Fayreness any longer, and it's a real shame as its location is perfect for what could be a flagship pub/restaurant.

Shepherd Neame - please don't be foolish and ignore these reviews!

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Thank DDH64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 15, 2013

Be aware first that it's a pub style place. When we sat down, there was only one menu per table so we had to take from other tables - not a problem as the place was nearly empty at lunch on a Saturday. When we ordered, we found that they wouldn't let us keep a tab open so we could pay for it all when we ordered pudding - a minor issue but annoying. We ordered 2 grilled plaice and a cheese and bacon burger, both with chips. However, when they arrived the plaice were fried in batter. It's not a big deal again and we were ok with that but it was a bit of a big mistake. They apparently tasted alright. My burger was decent too - nothing special but an improvement on a McDonald's burger at least. The chips were pretty poor. Each meal was about £10 each and the portions were good.

For desert, I had a "chocolate flake cheesecake" for £5 which was a small slice of cheesecake with a bit of cream and a ridiculous tiny drizzle of chocolate sauce that was nowhere near enough and reminds me of some sort of attempt at "poshness". The cheesecake itself was very bland - barely tasted of chocolate and wasn't sweet enough. It barely tasted of anything. Very disappointing. In addition, they'd not bothered to wipe the table in between - maybe to be expected but it contributed to a poor atmosphere.

There are nice views if you sit the conservatory area at least. Otherwise it's pretty dingy. Ultimately it's not awful and if you went there you wouldn't be regretting it but given that you could go anywhere else I don't see the point.

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Thank tom p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2013

We recently visited the Fayreness and had a great evening. The food was marvellous and the service was extremely friendly.

Can't wait to come back to Broadstairs and visit again!

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2  Thank Claire886
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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