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Great fun!

You don’t have to be a competent canoer... we’re not and we’ve had a great weekend! We did a 2 day... read more

Reviewed September 9, 2018
Booniejb
via mobile
Family 4 day adventure!

My family and I set out down the River Wye with Wye Canoes, we had previously done a three day trip... read more

Reviewed August 22, 2018
richard524
,
Basildon, United Kingdom
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All reviews ferrie inn kerne bridge great fun the river the pub left a message let loose many thanks great weekend launch site day trip booking process safety briefing caravan park on arrival stuart rapids
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Reviewed October 7, 2018

Had an OK trip with Wye Canoes not helped by cold weather and strong wind but at least the rain had stopped. None of that Wye Canoe's fault of course although I did try to postpone with no luck. Useful things to know:
The meeting point is not obvious. The leisure park is not marked "leisure park" so we followed the sign to Wye Canoes. Don't. Ended up driving around little lanes before returning to the caravan park which was the place to be all along.
You will have to pay for parking - £3 and the machines only take cash. Fortunately there is a cash machine (which charges a fee) and you can get change in the amusement arcade.
There is nowhere to change at the pick up/arrival point. You can't use the toilets in the campsite although there are some at the amusement arcade.
There are toilets at the launch site at Kerne Bridge - except they were locked.
Yes there is a separate launch fee which you have to pay cash. Didn't spot that on the website but we were told in advance.
Apart from that we found the staff helpful, the briefing clear and they even came down to the rapids along the river to check we were ok - which we were even though one kayak did flip!
You will have to carry your own kayak at the far end.
On the whole an averagely good day.

Thank RJMcTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2018

We booked this as a group and were more than disappointed as well as ripped off!
We were a split group – some hiring and some using their own.
Nothing was well organised. We were told we had to meet them near a holiday park by the water and were then driven to the launch site. Rather than us meet them at the launch site, where there was plenty of parking, we were charged £23 to be taken.
We were then told on the drive that there was a £2 launching fee per kayak/canoe but it was a separate company and not included on the bill. There were lots of other groups there and not all were being charged, in fact it seemed very much like a public launching point rather than private. Luckily we had the cash to pay or I don’t know what would have happened.
Once we got onto the water things didn’t get any better. We’re a mixed experience group and most of those hiring were given white water kayaks, which were completely unsuited to the very flat and calm river. Meaning most spent a lot of time struggling to go straight and spinning a lot.
Once we finally reached the end point the staff were rude and very unhelpful and we had to carry the kayaks we brought with us through woods and into the holiday camp to the car park and then go to get the cars.
All in all this was an extremely poor experience and it’s safe to say we won’t be coming back.
If I could give 0 stars I would

1  Thank Christopher L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2018 via mobile

You don’t have to be a competent canoer... we’re not and we’ve had a great weekend! We did a 2 day - approx 5 hours each day. We’re all fairly fit & only came away with a few aches at the end. Staff were all helpful & informative. Even happy to come out of their way when we realised we needed locks for the boats. A fantastic way to spend the weekend & we’ll be bringing our families back for more! Many thanks x

Thank Booniejb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart W, Owner at Wye Canoes Ltd, responded to this reviewResponded September 10, 2018

Thank you for your feedback and we are so glad you had an enjoyable time. We hope to see you again in the future.

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Reviewed August 22, 2018

My family and I set out down the River Wye with Wye Canoes, we had previously done a three day trip with another company and wanted to come and do it all again. The team at Wye Canoes were friendly, professional and happy to go the extra mile for us. On this trip we had decided to take our inflatable kayak as well as renting one of the canoes, the team were more than happy to offer guidance and support on our trip and suggestions on how to make the experience more enjoyable.

We saw some incredible sights and found breathtaking moments (not just because we were paddling so much!)

We found that our inflatable kayak was a lot harder to navigate down the river than the canoe, but it was still great fun to have around.

Our group was made up of 2 adults, a 15-year-old and a 13-year-old. Everyone really enjoyed themselves, but our 13 year old was really tired by the end of day 2, so day 4 was really tough for him.

Day 4 was the biggest challenge for us all as we had been working really hard for a few days, but we got there and then met the amazing team from Wye Canoes once again.

This was a great adventure and really allowed you to step out of the rush that is life and just relax on the river and see some incredible sights and enjoy each others company. Stopping each night at a campsite and enjoying some good old pub grub along the way, a great way to spend some time together.

We also got the chance to jump in and enjoy a swim down the river too, a little cold to start with but then really amazing!

I would recommend the Wye Canoe team to anyone, if you like to have a different break then this is for you! Just make sure you work your muscles before coming! :-)

1  Thank richard524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2018

Called in here for my daughter and her friend to canoe, the company boasts "friendly professional service". The lady I spoke to was neither of these, she was abrupt and rude taking a phone call when I was in the middle of a conversation with her. Beware there is nowhere on the website that stipulates you need to be accompanied by an over 18 year old. We left with two very disappointed teenagers, thanks for nothing Wye Canoes we won't be back.

Thank Keb40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart W, Public Relations Manager at Wye Canoes Ltd, responded to this reviewResponded August 23, 2018

We don't have any ladies answer the phone! (although if you know any that would like to please get them to contact us!) it's me who answers the phone and my beard normally separates me from being mistaken for a lady,YOU HAVE THE WRONG COMPANY. PLEASE REMOVE FROM WYE CANOES REVIEW PAGE !!

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Reviewed August 19, 2018 via mobile

Spend half day on the river Wye canoeing and it was amazing! the staffs were lovely and helpful! It was our first time but really whoever is thinking about doing it... should just do it!!! The weather was perfect! If you are worried about waterproof and so on, there's the barrel- to put all your valuables in there! I would always suggest not to bring anything valuables as it can be quite a thought back of your mind... having to keep the items and gadgets safe... the view was lovely and it was amazing! Absolutely loved it!

Thank NishaSaniiBura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart W, Owner at Wye Canoes Ltd, responded to this reviewResponded August 20, 2018

Thank you for your feedback and we are really glad that you had a great time. we hope to see you again in the future.

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Reviewed July 6, 2018 via mobile

There are loads of folk offering canoe hire on this stretch of the river. As a pair of seasoned canoeists, I would recommend Wye Canoes because Stuart and Ross are friendly and knowledgeable without being strict or condescending. I called around a few different companies and left enquiries about hiring a single, 2 man canoe but Stuart was the only person who returned my call. Regardless of our small group size, he was enthusiastic and accommodating. Great service from a friendly professional. We'll be back soon, thank you!

Thank Gullysucker2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2018

Wye Canoes provided an activity day for our 26 Scouts and 6 adult leaders. The day consisted in splitting the group into two, with half the group doing paddle sports on the river Wye and the other half of the group doing bush craft in forest above our camp site which was Biblins youth camp site just down river from Symonds Yat. The day was organised so that the two groups swapped over at lunch time so that everyone got to do everything.
For the canoeing, Wye canoes arrived on time and we all walked to the launch point which was located on our camp site. The friendly Wye canoes instructors Dean and Ross gave a safety briefing about the kit we would be wearing (helmets, buoyancy aids, life jackets) and the safety aspects of the river and the craft we would be using. They checked that all of the Scouts were correctly fitted with their equipment, then it was time to get the craft on the water and start having fun.
Wye Canoes provided paddle boards, Canadian canoes and Kayaks for us to use. There were two instructors on the water with us providing instruction on the use of all of the craft as well as making sure that the scouts were all getting the most out of the activity. The instructors made sure that each individual was safe, having a great time and was fully engaged. For me this detail makes all the difference when you are in groups of young adults. Everyone came off the water feeling that they had learned some new skills and had loads of fun! Everyone was very wet tired and hungry, a great sign!

The bush craft activity was probably one of the best I have been involved in. We were brought to an area of the forest of Dean near our camp site which had been setup like a small encampment. Chris and Mark the instructors introduced themselves and explained what we would be doing over the next few hours.

There were a number of interesting tools and objects which we were all going to be involved in using over the next few hours. Allot of the items we had not seen before which was great because often bushcraft sessions can be very similar. The scouts were soon on with making fire with friction and learning about the many different methods available whilst being encouraged to get very hands on at every step of the way. The scouts went into the woodland gathering potential items for use in the session. Instruction was given on different tinders available, barks and their uses and cheap and effective kit you can carry everywhere to make firefighting easy.
Next we had a session using cutting tools which culminated in each scout manufacturing a fish cooking rack. Knife safety was was demonstrated by the instructors prior to the scouts being let loose with the knives.
Chris demonstrated how to de-bone a trout and cook it using the cooking racks we had just made. The fish cooked beautifully over the fire and all the scouts had a taster of the cooked fish. It is difficult to keep the attention of 14 kids for a few hours during any tuition session but Chris and Mark absolutely nailed it. The scouts were never bored and the time flew by. In hindsight, the bushcraft activity could have been a whole day on its own, our session was a great taster that left us wanting to do more, we just did not have the time to fit it all in!
So overall a brilliant activity day which was tailored perfectly to our needs by the Wye Canoes staff who were professional, safe and fun. This is the second time we have used them and I would have no hesitation in booking again for more adventures on the river Wye and the surrounding woodlands.

Thank Andrew A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart W, Owner at Wye Canoes Ltd, responded to this reviewResponded July 5, 2018

Thank you for your feedback Andy, it was awesome to spend time with you and we look forward to seeing you again sometime.

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Reviewed June 22, 2018 via mobile

Really enjoyed our paddle down the Wye. Relaxed company, no hard sell, we had turned up and no-one around, but no matter, phoned the main number, but within minutes had a call back and was collected only a few minutes later by Stewart, who took down to Kerne bridge to start our adventure. Some other people have given very poor reviews, but I can't say we experienced that and we paddled the same day. As for the rapids, a few gentle ripples and the safety briefing came in handy as I to jump out and haul the boat to the channel we wanted. I liked the fact at the end of the trip you could leave everything there in the boat and walk back to the car park.
I would recommend this company whole heartedly

Thank xto36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stuart W, Owner at Wye Canoes Ltd, responded to this reviewResponded June 23, 2018

Thank you for your feedback and we really hope to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2018

As previously stated our group waited 30 minutes for Wye Canoes to turn up to give us our safety briefing before our onward journey. Our designated leader tried to call them but the phone was off. As we now only had 2.5 hours to do what we were told could be a 3 hour paddle we were faced with a decision - to carry on anyway, to wait around indefinitely for the briefing, or to go back to our camp. We decided to carry on without the briefing would be unwise as we were told there would be "rapids" further down. We decided to head for home. It took us about 10 minutes to walk up to the road where the Wye Canoes van went past us, so they would have arrived ~45 minutes late at the meeting point, add on 15 minutes for safety briefing and launch would leave us with a hard paddle to meet the deadline.
Luckily one of our team had his car so took 4 directly back to camp. The rest walked up and stopped in the first pub we came to wait for the car. This is where I would begin to query the accuracy of Wye Canoes response to our first review! The number of people in the pub was just our party - we stayed for a leisurely pint, our friend with the car made a drop off at camp and came back (about 8-9 mile round trip). We saw Wye Canoes drive past the pub, but they did not stop to look for us. Eventually they DID try to contact us ONCE (not my definition of continuously) at around 15:40 but the call was missed. Our party were at the camp from about 15:00, no one came to check the camp for us, we had a clear view of the way into camp and the Wye Canoe flag - there was no visit from Wye Canoes.They say in their response they would have been happy for us to continue - we would not have known this as we could not reach you, we also would have found it hard to receive a briefing as we could not get through to them.
We understand there can be issues and delays, and had we been informed we could have planned accordingly, as it was we were left in the dark and had to make a decision.
It is also worth mentioning that we wanted to start our paddle at 11:30 on the Friday, but were told this was not possible we would have to start at 11:00, so we made sure we were there in time, only to have to wait around until nearly 11:30 anyway!
They need to work on their planning and customer service. Although I have to say the guy who picked us up and briefed us on the Friday was really good and friendly!

4  Thank RussellF124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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