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“Great holiday but paper thin walls!”

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Hotel Sorra Daurada Splash
Ranked #13 of 19 Hotels in Malgrat de Mar
Newcastle upon Tyne, England, United Kingdom
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great holiday but paper thin walls!”
Reviewed May 7, 2013 via mobile

Had a lovely holiday here. Hotel is basic but lovely. Only thing I can complain about is the walls. They're so thin you can hear everything in the next room. Position of hotel is fantastic and the little resort is amazing. Lots of shops to stroll around. You must venture to the park made from giant pieces of cakes and sweets. It's well worth the walk.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CHY69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SerhsHotels, Propietario at Hotel Sorra Daurada Splash, responded to this review, May 22, 2013
Dear Customer

Thanks for taking your time to write your comments about our hotel and especially for its location in Malgrat.

Also indicate that we try to improve aspects not quite good that you says.

Regards

Hotel Serhs Sorra Daurada
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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383 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
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English first
Staindrop
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 5, 2013

What a great Hotel !!!! It,s one of the best 3 star hotels I have stayed in ...... From the freindly staff the food and clean rooms ect..
Its is well situated in a small town close to the center and train is so easy to get
to different places .....
I would recomend this Hotel to every one as there is some thing for every one to enjoy ...We will be back again ..

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Penny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SerhsHotels, Propietario at Hotel Sorra Daurada Splash, responded to this review, May 20, 2013
Dear Customer.

Thank you very much for your comment about our hotel and service given. We appreciate especially your comment to our staff as it is of the utmost importance to be amble and attentive as they are a reflection of our product.

Hope to see you again in the summer as we indicated.

Regards

Hotel Serhs Sorra Daurada

Hotel Serhs Sorra Daurada
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
derbyshire
Level 4 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed April 8, 2013

ok,so im going to be as honest as poss. When we arrived it looked ok for what we had paid! i was surprised after checking in to see so many children wearing footy strips in fact the hotel gradually got busier and busier with footy kids as time went on by the third day of my hol they had taken over the hotel! They were rude,offensive,ignorant and LOUD to say the least! above that the rooms were adequate,good shower and cleanish but with a shared balcony between about 9 rooms which made for some 'nosiness' when trying to sit out! first night footy lads threw pop bottles full of water down,beer cans,fruit,shampoo bottles and wet toilet paper meaning they all 'splattered' all over where we would have liked to sit out,it was also very dangerous! after reporting this to reception i was told 'they are children', the kids then threw glass bottles into the pool, but it was ok 'they were just children'!!!! we spent every night trying to sleep through the noise,thank god for my e-reader! besides the kids, the food was rubbish,no choice,i lived on salad....being dirty lettuce,tomatoes and cucumber if you were lucky,my husband lived on chicken which was on everyday!!! desserts were ice cream mini tubs,one choice of cake or fruit!!! free tea and coffee between 4pm - 5.30pm which was good and free any drinks from the bar between 6pm-10pm which helped on spendos!! all in all i was really upset,tired and angry on this holiday and having booked again for august before i went,iv come straight home and transferred it to salou!!! didnt like malgrat at all,the train lines are straight across the road from the hotel and you have to go under a subway or climb a wall to get on the very gritty beach(not for sunbathing), felt uncomfortable in the streets and quite unsafe, we saw drug dealing,theiving and loads of tramps feraging in the bins,if your going here please do take care!

Room Tip: rooms on the front with sea view look better but its quieter on the back right side away from the ni...
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank helderbyshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SerhsHotels, Propietario at Hotel Sorra Daurada Splash, responded to this review, April 19, 2013
Dear customers,

We apologize for any inconvenience caused by the Football group, try to talk to the group leader, but unfortunately we could not get them to change their behavior. Nevertheless, des of the hotel if we make a complaint to the travel agency that brought this group so they can warn them, but all the warnings and continued with a little polite behavior towards guests.

I really sorry if your holiday could not meet their expectations because of grupoito of young.

Regards

Hotel Serhs Sorra Daurada
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed April 6, 2013

this hotel is almost right on the beach and very close to railway station, buses and shops. We stayed full board and food was adequate at best although it was usually cold. The staff were brilliant and the rooms were clean. The real bugbear is that they have a lot of young football parties staying and the children were rude, offensive and, being uncontrolled by anyone, ran riot in the hotel. They had no respect for other guests and were extremely noisy from very early in the morning until late at night. This ruined what was otherwise a pleasant stay!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fbuchanan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SerhsHotels, Propietario at Hotel Sorra Daurada Splash, responded to this review, April 19, 2013
Dear guest,

Firstly we would like to thank you for your constructive criticism, which we must allow to improve our product and service to customers. We would also like to convey our concern and we will try to improve as much as possible any bad points to describe us.

Also we appreciate the comment to our staff and that is very important to be attentive to amble and address some of the other defects

Regards

Hotel Serhs Sorra Daurada
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 14, 2013

I went alone with my 5&10 year old
the service was brilliant
gorgeous view at the front
really helpful staff
we stopped bed n breakfast and it was lovely lots if variety
the rooms were cleaned daily and smelled so fresh and clean
we went out of season so no other kids so very quiet
on a plus side not many british
only downfall was the paving by the pool a little dated so could have been dangerous
the entertainment was ment for older end but i never socialised in the eve so didnt matter
overalll we had a lovely time kids enjoyed it loads and for the money i would recommend

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sarahffff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SerhsHotels, Propietario at Hotel Sorra Daurada Splash, responded to this review, February 18, 2013
Dear customer,

We welcome your comments, as customers come first for us and this encourages us to constantly improve our product and the resulting customer satisfaction.

Regards

Hotel Serhs OSorra Daurada
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 18, 2012

Spent a few days in this hotel, staff very helpful, cleaners were excellent. We went half board-big mistake, the food was cold and disgusting. I cannot fault the hotel itself, but my advice would be to go self catering.

Stayed October 2012, traveled with family
Helpful?
6 Thank mcguigan2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SerhsHotels, Propietario at Hotel Sorra Daurada Splash, responded to this review, November 8, 2012
Dear customer,

We welcome your views on the service and the hotel will help us improve and correct all those things that do not work correctly.

Regards

Hotel Serhs Sorra Daurada
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Malgrat de Mar hotels

Exeter, Devon
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 14, 2012

We were on holiday 26th Sept for a week on half baord. Yes, it can be a little nosiy but only at weekends. We did have a room on the 1st floor which was at thr rear but we found that a little noisy as were there for a quiet break due to recent illness and were given another room the following day. Yes ALL the staff were very helful indeed and yes, food was sometimes warm BUT there is a mirowave to heat it up. Whilst buffet style there was plenty of choice for both breakfast and dinner and was a cheaper option that eating out which was quite expensive. Wine in the restaurant was around £5 to £8 and quite palatable. Hotel location excellent and worth getting a train into Barcelona as only £4 each way for an hour trip along the coast. Pool water was a little chilly (what pools aren't) and went in a couple of times. The sea was a little warmer but it does shelve quite quickly so need to keep an eye on children. Only 'moan' was the towels as they had seen better days but were changed daily and hotel was very clean. Entertainment the time we were there was good to very good and a bonus as far as we were concerned.

Room Tip: Agree with past reviews that rooms at the back ofd the hotel which overlook the pool will be a quite...
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank oakleyhunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SerhsHotels, Propietario at Hotel Sorra Daurada Splash, responded to this review, November 8, 2012
Dear customer,

We welcome your comments, as customers come first for us and this encourages us to constantly improve our product and the resulting customer satisfaction.

Regards

Hotel Serhs Sorra Daurada
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Sorra Daurada Splash

Property: Hotel Sorra Daurada Splash
Address: Passeig Maritim 6 - 8, 08380 Malgrat de Mar, Spain
Location: Spain > Catalonia > Province of Barcelona > Malgrat de Mar
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Malgrat de Mar
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Sorra Daurada Splash 3*
Number of rooms: 285
Reservation Options:
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Also Known As:
Serhs Sorra Daurada Hotel Malgrat De Mar
Hotel Sorra Daurada Splash Malgrat De Mar, Province Of Barcelona, Spain

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