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“Excellent food”

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Parador de la Palma
Ranked #1 of 4 Brena Baja B&B and Inns
Reviewed April 21, 2013

Lovely Parador, very convenient for the airport and with a bus stop outside the grounds to ease the short journey into Santa Cruz. We stayed a week and enjoyed the lovely breakfasts with lots of choice. The evening meals were delicious and the staff attentive. The room was large enough with a large bathroom.

  • Stayed: April 2013, traveled with friends
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2  Thank birderwidow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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57 - 63 of 283 reviews

Reviewed March 5, 2013

We have stayed in many Paradors over the years and on the whole like the experience of staying in these state-run hotels. The Parador in La Palma has some strong points. The position of the hotel is great, near to the airport, and the capital of La Palma. It has a beautiful garden and the breakfast is as in other paradors extensive and well done, apart from the cheap coffee they use.
The problem we found with this Parador is that it feels slightly outdated and a bit tired around the edges. We stayed in room 309 and the soundproofing is terrible, conversations and tv from the other rooms were very noticeable which wasn't very relaxing. I also complained about the fact that there still aren't any kettles in the rooms of Paradors, even though they manage to provide a fridge full of alcohol. When I used the kettle in the breakfast room one night to boil some water for my thermos I was told off in no uncertain terms. This is not what I expect as a guest of a 4 star hotel, to be sent off like a naughty schoolgirl. I also find it strange that there are cards in the bathroom asking you to be mindful about the environment and wasting water, yet were told by reception that the solution to the lukewarm bathwater was to run the tap for 10 minutes, possibly more.
The restaurant food was reasonable, although the menu is very limited. One lamb dish was frankly disgusting, but the fish was generally good - but quite why salmon is on the menu each day on an island off the coast of Africa defeats me. The staff are generally charming, but service can be dreadfully slow. We waited for 30 minutes one evening before we were even offered the menu. Overall, it feels as though this hotel has been unaltered since being built. They gym is a few old machines crammed together, most rooms have single beds, quite a few electrical fittings and plugs are hanging loose. The bar feels like a waiting room. It needs some effort ( and some money, which may be the problem) to bring it up to date and justify the four stars.

  • Stayed: February 2013, traveled as a couple
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8  Thank sibrijns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 25, 2012

We enjoyed a weeks stay here on half board. The room was a good size, with balcony and sea view, and even included an extra shower on the balcony .. presumably for days when it gets unbearably hot .. not a problem in November this year ! We were in a room above the restaurant, on a corridor with only 4 other rooms, so thought it would be quiet compared with the problems others have reported... unfortunately during our week there was a wedding reception below us one night, and a celebration dinner on another night .. both very noisy until nearly midnight ..
so light sleepers who retire early should avoid room numbers: 246 - 250 unless there are no events planned. Food in the restaurant and breakfast room was delicious and plentiful, and the evening menu had a few new items each day, so plenty of choice. There was a national strike on one day, and the manageress served the breakfast. All the food was available although the coffee did not seem as good as usual, but otherwise the guests were unaffected.

Room Tip: Avoid rooms 246 - 250 if an event is held in the restaurant
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  • Stayed: November 2012, traveled as a couple
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4  Thank pangalactic_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2012

It's not often I side with strikers, particularly when the strike impacts on my holiday, but I have some sympathy with the Parador staff who have been told their pay is to be cut. Although technically civil servants because Paradors are government owned, it seems a little unfair that Spain's austerity measures should be applied to staff in a commercial concern who work hard for their (not very large) pay. And advance notice by their management would have been nice.
But anyway, thanks to the efforts of the excellent manager and her skeleton staff of 3 at the Parador in La Palma, who looked after us during the evening of arrival and the following 2 days of strike action, we weren't inconvenienced too much. Getting a drink in the bar wasn't too easy, but even after the strike the service there was erratic to say the least. That aside, all the staff - with the exception of one rather grumpy male receptionist - were charming and most helpful.
The hotel itself is very pleasant, with ample, spacious lounge areas, all very tastefully and comfortably furnished, as was our room with lovely views out to seas and across the capital. My wife and I were particulalrly impressed with the extremely attractive and most unusual flower/plant arrangements liberally dotted throughout the hotel. Other plus points.....the free wifi and the first class breakfasts that we have come to expect from a Parador.
The only downside is the location; lovely views and setting yes. and very peaceful too, but just one bar/restaurant within walking distance, otherwise it's a 10/15 minute drive. We enjoyed our stay there, but would have gone mad without a car.
Note: more 2/3 day strikes are planned, so check before you book.

Room Tip: A sea view's a must. And insulation isn't great, so the end of a top floor is safest.
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  • Stayed: October 2012, traveled as a couple
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4  Thank seamus2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2012

4 star rating......think it should be rated low 3 star. Soundproofing in the rooms non-existent which is only ok as long as the hotel isn't busy when you stay there. Food unfortunately mediocre but probably as I was on all inclusive. May very well have been better if I'd been paying for it nightly. Packed lunches inedible....to be avoided at all costs! Although all inclusive this didn't really work as we had problems finding staff to serve us most of the time, even caught some of them literally hiding in the dining room!
This is a superb location and it could be a most wonderful place to stay. The manageress is delightful but being very badly let down by the rest of the staff. A real shame.

Room Tip: Try to get a room on the top floor as the plumbing is noisy.
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  • Stayed: October 2012, traveled with friends
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2  Thank therunners055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2012

We have stayed in 3 other Parodors in the Canaries and several other in the mainland of Spain and always had a fantastic time. The Parador in La Palma got good reviews so we thought we would stay there and were very disappointed. Almost no one spoke any English and the receptionists (except for one) were unhelpful and unfriendly with a couldn't care less attitude. We booked a superior room which was comfortable and had a nice view and nice bathroom (no welcome drink, slippers and bath robes as mentioned in another review). The main problem was the noise. The walls are very thin and you can hear everything in the next rooms and from above. The second night we had teenage boys next door and it was so noisy that it felt like they were in our room. This was quite late at night. After we shouted 'be quiet' the level of noise abated. The next 2 nights we were continually woken up (well after midnight) by shouting, laughing, shrieking, slamming of doors once at about 3am. We assumed it was people coming from the bar. So for 3 out of 7 nights we were continually woken up by noise late at night, not exactly peaceful!!!
Breakfast was up to the usual Parador standard with lots of choice and lovely fresh fruit. Dinner was ok but the menu was limited and we found the food rather greasy. After eating there twice we were bored and went out for dinner. All the restaurant staff were very friendly and nice but also didn't speak a word of English, but I think we were the only English in the hotel. Contrary to what other review say, the guests were not predominantly geriatric Brits or Germans - most were young or middle aged Spaniards. We ate at a nice restaurant 10 minutes on the bus in the opposite direction of Santa Cruz called Las Tres Chimeneas and enjoyed a couple of meals at a restaurant in Santa Cruz called Mambrino, casual places with nice food. We also had a good meal at restaurant La Placeta in Santa Cruz. We didn't hire a car but there is a fantastic bus service on the island and we managed to get everywhere we wanted by bus, supplemented by the occasional taxi. There is a bus stop on the road below the Parador, a short but very steep walk down to it. It's pitch black going up at night, a torch would have been useful. The Parador has lovely gardens with interesting plants and a fountain and small lake. The first couple of days we could walk to the road through the gardens but then the gate was always locked. Finally, for a lovely lunch drive (or take the bus) though the banana plantations to San Andres a really sweet little village with a nice restaurant opposite the church called Bar Restaurant San Andres (great fish).
Perhaps we were unlucky but we wouldn't go back to this Parador.

Room Tip: If they have any, ask for a quiet room
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  • Stayed: August 2012, traveled as a couple
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8  Thank multitrippers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2012

we stayed at this hotel on our first visit to la palma. We arrived in the evening by ferry and found the hotel very difficult to find. Not in the rental car company maps, very few signs. Once you get the trick of it then it is very easy since it is a small city, but they should invest in a few more road signs.

The breakfast was ok but expensive at €16 per person. There was no WiFi in our room, I w surprised to hear about Wifi in other reviews. Service was friendly but not great. The rooms are generally well appointed, ours had nice views to the sea and pool.

Stayed: July 2012, traveled as a couple
3  Thank MrPinrel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Parador de la Palma

Address: Carretera Zumacal s/n, 38712 Brena Baja, La Palma, Spain
Phone Number:
Location: Spain > Canary Islands > La Palma > Brena Baja
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 B&Bs / Inns in Brena Baja
Price Range: $99 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Parador de la Palma 4*
Number of rooms: 78
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Also Known As:
Parador De La Palma Hotel Brena Baja
Parador De La Palma Brena Baja

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