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“Beautiful hotel but somewhat disappointing stay”

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Insotel Fenicia Prestige Suites & Spa
Certificate of Excellence
chicago
Level 6 Contributor
144 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
“Beautiful hotel but somewhat disappointing stay”
Reviewed April 1, 2010

My sister and I traveled to Ibiza in mid-March and booked the St. Joseph's Day/Father's Day special at this hotel, which included breakfast, one dinner, spa entrance and one massage. We were there two nights. Unfortunately, the massage was prebooked at a time that was not at all convenient for me and I was unable to change the time, so this was unused (and the hotel asked if they could resell it). Also, one massage for a party of two seemed bizarre. The hotel itself was new and very lovely but it was like a ghost town, so certain amenities like the heated out spa pool and whirlpool were not available (open but ice cold). The other problem had to do with the hotel's HVAC system. Our room had absolutely no ventilation (heating OR air), the ceiling fan was inoperable (as were all the fans throughout the hotel) and several of the spa shower heads in our bathroom and the heated towel bar were nonfunctioning. The hotel manager came up at 2:30 am to try to get some air in our room, as it was stifling. He indicated he would issue some type of credit to us, which of course did not materialize. A credit also did not materialize when I e-mailed the hotel in response to a follow-up "thank you for staying with us" e-mail.
The hydrospa was extremely nice, and the hotel is very well located within walking distance of the town but far enough away from it to retain some serenity. I would think also in peak season the hotel's onsite amenitities would be overwhelmed by the sheer number of visitors that can be booked here. We were probably one of 10 rooms occupied, and the spa even then was full. The other downside is that only one hotel restaurant was open.
Regardless of the problems, this was a wonderful stay and certainly appeared to be one of the nicer hotels in town.

Stayed March 2010
Helpful?
1 Thank ChicagoJanice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (155)
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Bournemouth
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 17, 2009

We were really pleased that this hotel lived up to its 5 star rating. The rooms are extremely modern and very comfortable with great views towards the sea and pool area. The hotel has a wide range of restaurants and a lovely pool area, with lovely comfy / relaxing seating areas. We were staying on Bed and Breakfast basis and the breakfast choice was fantastic, the staff friendly and good service. The location is on the edge of Santa Eulalia resort and it only took 15 minutes to walk to the centre of the resort. A good choice for couples looking for a romantic luxury break.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KatrineBournemouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kent
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 16, 2009

Overated, expensive and basically aload of poopicock!
My friend took me here for a one off grat holiday and clearly he did not get value for money.
The beds were sooo... bad, like ironing boards that I hardly slept all week, which inturn made me angry, grumpy and totally cheesed off. One lady I spoke to around the pool has complained and asked for four extra duvets to help her sleep!
Food and drink at rip off prices.
No extra bath freebies all week, gutted!!
Hard towels that creaked like chalk on a black board!
Dead quiet to the point of boredom.
No music round pool except for some annoying repetative chime and bells tracks.
No one to talk to.
Some stafff could not even speak much english.
Oh and not to mention the huge BOOGEY on my steak baguette top! OMG it was awful. The waitress looked mortified and stunned when I handed it to her. What was even worse they expected me to eat the rest. No one returned to apologise or replace my lunch. My mate and i stayed well clear after that and ate out everyday. May I add the other resaturants chosen wisely are better and cheaper and have atmosphere.
Clearly this is not aplace i would visit again. I would rather have joined the noisey english crowd in th appartments down the road. probably would have had more fun and a comfy bed!

  • Stayed September 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank malibuKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelona
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed September 16, 2009

We stayed for chance in this hotel for one night but it was wonderful. The room was big and nice and the bathroom with shower and bathtub was huge! Everything was clean and perfect. From the terrace we could see the swimming-pool and get some relax.
The hotel looked splendid! One of the most remarkable things was the breakfast buffet!!! One of the best I’ve been to!
It was a pity not staying more to enjoy the rest of services.
I would recommend this hotel although it’s not located in the Ibiza town, but it’s not far away by car, maybe 20 minutes, which is enough good!

Stayed May 2008, traveled as a couple
Helpful?
1 Thank Elna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 5, 2009

Had to right a quick note to let you know how impressed we were with this hotel.
It was Clean and the attention to detail was spot on! the staff helpful and friendly.
the pool area was lovely and the food good. can highly reccommnend this hotel!
the spa area was sparse and my massage experience would have been improved if my masseuse had communicated with me even just a little to see what i like ( the Spa is run separately from the hotel even though it is attatched) only draw back was the distance from the Port - a good 15min walk.
Will defo be going back!

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Rooms
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Helpful?
1 Thank LauraM80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
France
Level 5 Contributor
72 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed June 30, 2009

The hotel is rated as five stars, but its service and level of attention towards guest do barely meet the standards of a two star hotel. The prices are nevertheless on the high end and the management is apparently following a ripping-off policy of guests. No complimentary water, no free internet (cards are valid for 24 hours and cost 21 EUR! I had to order three of them since the system was not working properly), waiters at breakfast are just a nightmare. One member of our family was 80 years old and asked for water during breakfast and the waitress told her to go to the buffet and serve herself....I cannot accept such an attitude in any hotel towards an elder person, but it is totally unacceptable in a 5 star hotel which charges 420 EUR a night. The positive aspects of the hotel: wonderful bed and nice bathroom For the rest, no taste in common areas, crowded swimming pool, nice spa, but not free for guests (it comes again with an additional cost). Not recommended at present. We have nevertheless make a formal complaint and talk to the management who confirmed that other guests are complaining on the same issues, so hopefully they will make some additional efforts to improve the current situation.

  • Stayed June 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lau74SXB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North of England
Level 5 Contributor
50 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 31, 2009

We have just returned from a "girlfriend getaway" staying for 7 nights in the Fenicia. Whilst their was some minor service issues- these were confidently and professionally handled by the hotel's new director, an obvious asset to the group. The hotel is very well appointed and situated close enough for nice strolls into Sta. Eulalia. Overall the hotel represents reasonable value, although you do need to account for the price of convenience in havingdrinks/snacks by the pool as the pound is still relatively weak against the euro. Spa is ok, pricey and a bit transactional but well kitted out. Food quality is excellent and pool area immaculate.

  • Stayed May 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LadyGaga38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Insotel Fenicia Prestige Suites & Spa

Property: Insotel Fenicia Prestige Suites & Spa
Address: C/ Narcisos s/n | Urbanización Siesta, 07840, Santa Eulalia del Rio, Ibiza, Spain
Phone Number:
Location: Spain > Balearic Islands > Ibiza > Santa Eulalia del Rio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Santa Eulalia del Rio
#3 Spa Hotel in Santa Eulalia del Rio
#3 Luxury Hotel in Santa Eulalia del Rio
#18 Family Hotel in Santa Eulalia del Rio
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Insotel Fenicia Prestige Suites & Spa 5*
Number of rooms: 172
Official Description (provided by the hotel):
Insotel Fenicia Prestige Suites & Spa enjoys a privileged setting in Ibiza’s most prestigious touristic area. Ideal getaway for those who are looking for peace and quiet. Luxury cuisine at the Fenicia Buffet Restaurant and 3 à la carte restaurants: Gourmet Restaurant La Vinoteca, Monsoon Oriental Restaurant, Tanit Bistro & Bar. Exclusive bars and lounges: Tanit Pool Bar and Ibosim Bistro & Bar. Magnificient outdoor pool with a dynamic area. Fabulous 1200m² Prestige Spa. Fitness centre +16.Conference rooms. Spacious terraces and lush gardens. ... more   less 
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Also Known As:
Insotel Fenicia Prestige Thalasso Hotel
Insotel Fenicia Prestige Suites & Spa Ibiza/Santa Eulalia Del Rio

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