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“Lovely hotel, fantastic staff and great food!”

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Insotel Fenicia Prestige Suites & Spa
Certificate of Excellence
London, England, United Kingdom
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Lovely hotel, fantastic staff and great food!”
Reviewed October 4, 2013

We stayed at the hotel from 23rd September for a week and on arrival were told that we had been upgraded to a suite which was a great start to the holiday. We were given a tour of the hotel and also a voucher for 15% off in the spa. The pool area is delightful and only a short walk to the beach. The breakfast buffet is fabulous and even more so the options for gluten/wheat free. The Spa was lovely and relaxing and treatments were good. The only thing that i would have like to have seen was a more varied lunch menu at the pool with some lighter options or tapas.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrookeElster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InsotelHotelGroup, Manager at Insotel Fenicia Prestige Suites & Spa, responded to this review, October 28, 2013
Dear Guest,

Thank you for choosing Insotel Fenicia Prestige Suites & SPA for your recent holidays.
We appreciate that you took a few minutes to share your experience in our property, and we hope to see you soon again.
Warm regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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763 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (155)
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English first
Lincoln UK
1 review
Reviewed September 29, 2013

Well what can I say other than the hotel was fabulous well situated Highly recommended. Staff were excellent and very cheerful and helpful and made our stay an absolute pleasure. There wasn't anything that they wouldn't do for us and helped us tremendously as my husband was disabled and needed a wheelchair now and again which they supplied and let us use as required. The pool and pool bar was excellent and the catering in the restaurant was second to none with attention to detail and customer service. The rooms were well designed and very comfortable and the cleaning staff were very good.I would recommend this hotel and would most certainly stay there on our next visit to Ibiza.

Room Tip: If you arent happy with your room the staff are very approachable and would make an effort to reloca...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 215Patricia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InsotelHotelGroup, Director de Relaciones Públicas at Insotel Fenicia Prestige Suites & Spa, responded to this review, October 3, 2013
Dear Patricia, thank you very much for your beautiful review. It truly means a lot to us that you enjoyed your stay with us and we were able to contribute to a memorable stay.
We look forward to welcome you back in the near future.

Kind regards

David Joigneau
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheshire
Level 3 Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 26, 2013

We stayed at the hotel in September for 5 nights to celebrate our 25th Wedding anniversary and a birthday. We stayed in a 4th floor junior suite, which had a lovely view over the sea and pool. Everything was perfect, and we had a wonderful surprise on our first night with champagne and chocolate covered strawberry's delivered to our room with a lovely note. In addition on my birthday, on our return from a night out, there were two generous slices of chocolate cake waiting for us, complete with a candle and matches ! I tried a wrap treatment in the spa, as a birthday treat, and it was very relaxing. The buffet food in the restaurant was wonderful, with a fantastic choice of food, and very attentive staff. You can upgrade from half board for a meal at the restaurants on site which we did on our anniversary, and it was worth it for a more romantic and intimate atmosphere. The hotel is nearby to the resort, so is very handy for a stroll in the evenings for a change of scene, as it can be a little quiet in the hotel, as bar prices are a little higher (as you would expect). I would recommend trying the cocktails at the hotel as they are the real deal !
Thank you to the staff and management for a wonderful relaxing stay.

Room Tip: 4th floor with pool and sea view.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnnMCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InsotelHotelGroup, Director de Relaciones Públicas at Insotel Fenicia Prestige Suites & Spa, responded to this review, October 3, 2013
Dear Guest, thank you for taking your time to provide such a nice feedback about the facilities of Insotel Fenicia prestige Suites & Spa. It is very motivating for our staff to receive this kind of commentaries, and keep providing this service, we will make your impressions arrive to its addressees.

Yours faithfully.
Guest Service Manager.
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Manchester, United Kingdom
Level 3 Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 26, 2013

The hotel impresses from start to finish. The entrance to the hotel is great, the rooms are great, the restaurant is great! The pool area is one of the best I have stayed at, loved the deep blue colour of the pool and the relaxing atmosphere. The hotel is in a great location too. The spa is amazing. The pools here are so relaxing - perfect! Our flight home was late in the evening but we were able to stay at the hotel and even use a shower room for us to freshen up before we went to the airport - something not offered at every hotel. Fantastic stay and would love to come back.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paulcreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InsotelHotelGroup, Director de Relaciones Públicas at Insotel Fenicia Prestige Suites & Spa, responded to this review, October 3, 2013
Dear Guest,

Insotel Fenicia Prestige Suites & Spa truly appreciates your review; it is so pleasing to read that we met all your expectations. It is always gratifying to receive a positive feedback.
Kind regards and we look forward to host you again soon.
David Joigneau Prieto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
1 review
Reviewed September 25, 2013

My Husband to be and my one year old daughter stayed at this hotel while in Ibiza to get married.
The hotel was gorgeous. We stayed in a prestige suite and it was beautiful. The staff were fabulous and did more than enough to make us feel welcome. I would highly recommend it.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maddidoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InsotelHotelGroup, Director de Relaciones Públicas at Insotel Fenicia Prestige Suites & Spa, responded to this review, October 3, 2013
Dear Guest,

Thank you for taking your time to provide such a nice feedback about Insotel Fenicia prestige Suites & Spa and its staff. We are very happy that you enjoyed your stay and that we met all of your expectations.
We will be very happy to see you soon again at any of our hotels.

Yours sincerely,

David Joigneau Prieto
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, UK
Level 4 Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed September 23, 2013

Although a nice hotel it wasn't a 5 star - more 4 star. Good location for bars; restaurants and a walk.
We had a suite with a roof terrace which was great which we would use in the afternoon.
The pool is big and lots of space - sun loungers not great but was expecting it after reading reviews.
Spa good but only as we had free passes but wouldn't have been worth 90€!
The breakfast buffet was good lots of choice - didn't eat in the restaurant as it was too expensive - plus preferred to go to the nearby ones which offered much better value for money.
We bought water and drinks from the supermarket round the corner and took up to our rooms and then ordered buckets of ice from room service which they charged 2€ per ice bucket.
Overall not a cheap hotel and the rooms are in need of tidying up - try and go when there is an offer on to secure value for money.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sunshinequeen_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InsotelHotelGroup, Director de Relaciones Públicas at Insotel Fenicia Prestige Suites & Spa, responded to this review, October 2, 2013
Dear Guest,
Thank you for your review about your stay. Your opinion is very important for us to constantly improve our service, and we will take your suggestions into consideration.

We look forward to welcoming you again in any of our hotels.

Yours sincerely,

David Joigneau Prieto
Guest Service Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eye, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 23, 2013

This was my second stay at this hotel and my partner's fourth! As before the hotel was spotlessly clean, the staff were very, very good and our week, in late September, proved as enjoyable and relaxing as ever. My partner also enjoyed two Spa treatments which she described as the best ever! We'll certainly stay again because it is such a great place.
But a few requests to the management. Please supply mattresses for the poolside sunbeds - Please offer tea, coffee and free water facilities in rooms. Please do something about the temperature of the food covers in the buffet restaurant - they are dangerously hot and very steamy!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GSBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InsotelHotelGroup, Director de Relaciones Públicas at Insotel Fenicia Prestige Suites & Spa, responded to this review, October 2, 2013
Dear Guest.
Insotel Fenicia Prestige Suites & Spa truly appreciates your review; it is so pleasing to read that we met all your expectations and also your partner’s It is always gratifying to receive a positive feedback. As our opinion is very important for us to constantly improve our service, we have taken your suggestions regarding the coffee and tea facilities in the rooms as well as the mattresses of the sunbeds at the pool. We are currently studying the option to provide such facilities in the near future.

We will be very happy to see you soon again at any of our hotels.

Yours sincerely,

David Joigneau Prieto
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Insotel Fenicia Prestige Suites & Spa

Property: Insotel Fenicia Prestige Suites & Spa
Address: C/ Narcisos s/n | Urbanización Siesta, 07840, Santa Eulalia del Rio, Ibiza, Spain
Phone Number:
Location: Spain > Balearic Islands > Ibiza > Santa Eulalia del Rio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Santa Eulalia del Rio
#3 Spa Hotel in Santa Eulalia del Rio
#3 Luxury Hotel in Santa Eulalia del Rio
#18 Family Hotel in Santa Eulalia del Rio
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Insotel Fenicia Prestige Suites & Spa 5*
Number of rooms: 172
Official Description (provided by the hotel):
Insotel Fenicia Prestige Suites & Spa enjoys a privileged setting in Ibiza’s most prestigious touristic area. Ideal getaway for those who are looking for peace and quiet. Luxury cuisine at the Fenicia Buffet Restaurant and 3 à la carte restaurants: Gourmet Restaurant La Vinoteca, Monsoon Oriental Restaurant, Tanit Bistro & Bar. Exclusive bars and lounges: Tanit Pool Bar and Ibosim Bistro & Bar. Magnificient outdoor pool with a dynamic area. Fabulous 1200m² Prestige Spa. Fitness centre +16.Conference rooms. Spacious terraces and lush gardens. ... more   less 
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Also Known As:
Insotel Fenicia Prestige Thalasso Hotel
Insotel Fenicia Prestige Suites & Spa Ibiza/Santa Eulalia Del Rio

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