I am astonished by the positive reviews regarding this hotel. Having stayed there in April I can honestly say we were disgusted by the way we were treated by the staff from management to the receptionist's. Basically all staff in the hotel are confrontational and downright rude. We specifically requested a room with a sea view and large balcony to be shunted off into a room overlooking a dirty road, above the noisy bar with a tiny balcony. When we queried this we were told that an additional 150.00 cash was required and as we booked through expedia our requests were not feasible or relevant! Apparently 'specific' requests can ONLY be made through Hotel Website...which I might add doesn't have the option to book what we required. This was the just beginning of a very stressful time with the hotel and its staff. Numerous complaints were made to reception as our toddler could not sleep with the evening disco going on directly below us - the glass lamps on the wall fell off twice and injured our child - eventually after 3 days of going up and down to reception to complain as they will not discuss anything over the phone we were moved to a much better room. We have never encountered such rude unhelpful and confrontational behaviour from hotel staff and the management were far worse.The hotel itself is fine although it is not 4* more 3 at a push but if you factor in the initial rooms we were staying in I would reduce it to 2 -If customer service was part of the grading of this hotel it would not even achieve 1 star - This is only a brief synopsis of what we encountered whilst staying at The Tropic Garden I actually could write a small book on it Please STAY AWAY from this hotel if you want a stress free holiday - Ibiza on the other hand is absolutely beautiful it just a shame we chose the wrong hotel and we based it on reviews from this site..
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- Also Known As:
- Tropic Garden Aparthotel Hotel
- Tropic Garden Aparthotel Ibiza/Santa Eulalia Del Rio