Atzaro came as a lucky escape and very last minute for myself and 2 friends for a chilled, but luxurious holiday in late August, 2011.
It is undeniably one of the most unique and stylish hotels I'd ever seen and every detail so refined with exquisite taste. I am not rating it as excellent because the staff does not match the atmosphere. I realize it's Spain, and being American, we do have higher standards, however, the management are doing a severe disservice to this stunning hotel if they don't sort it out soon.
We needed a spare bed in a double superior suit and it was like sleeping on wooden plank, and although we were paying an additional 80EUR for a third person, we asked several times for an improvement to the bed and after the 3rd night, (out of 5) management claimed to change the mattress, but it was no different. we were paying about 575EUR a night for one of us to feel as though they were sleeping on a hard floor.
My other issue was due to the fact that so many people were visiting Atzaro for the day or coming for dinner, yet guests were not treated any differently than a day visitor. It would become a bit busy at either pool with friends of employees and left us having to fend for ourselves for lounge chairs or "beds".
On day 6, I finally met THE Manager and I said it's nice to finally meet you and we really like it here. His response was, "We hate Atzaro throughout the summer", which was rather shocking. I love Spain and appreciate the cultural differences, but there was so much tension between other guests and the staff that it made it quite uncomfortable.
It is very special and rather beautiful, but they need a entire lesson in staffing and hospitality, but then again, they could probably survive on weddings, events and the spa, so perhaps this is why they are so cavalier toward actual hotel guests?
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- Also Known As:
- Agroturismo Atzaro Hotel
- Agroturismo Atzaro Ibiza/Santa Eulalia Del Rio