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Catalonia Ses Estaques
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Reviews (1,858)
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Reviewed July 17, 2013

A big thank you to ALL the staff - many who have been there for quite a few years & always remember returning "friends" - from Raul remembering how you like your coffee to Monica trying to get you your favourite room. Nothing is too much trouble for the staff & this is what makes this Hotel special. Rooms still need to be updated but they are exceptionally clean - Christina took pride in her work & everything sparkled in the wonderful sunshine. The Thomson production team put on wonderful shows which outshone any "international acts flown in from Britain". The evening salad buffet was excellent & we found ourselves eating more of this than the main courses. I must mention Alex, on reception, for solving any little problem - with a smile to brighten up any holiday.

Room Tip: Rooms facing the swimming pool are hotter from the afternoon sun. If you want a cooler room choose one facing the tennis court & Ses Savines bay
  • Stayed: July 2013, traveled as a couple
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1  Thank WelshRobo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this reviewResponded July 20, 2013

Dear Valued Guest,

We would like to thank you for writing your opinion about your recent stay at Catalonia Ses Estaques, being of the utmost importance for us and our main source to improve our facilities and service.

We really appreciate your positive review, it's a pleasure to know that you had a good time here with us and you will keep a good memory of Ibiza and our Hotel.
We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.

Best regards,
Giancarlo Dell’Erba

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2013

The repeat clientele that visit this hotel clearly love it, and to be fair we did have an enjoyable holiday.....however, this is a small scale, family run hotel and cannot compete at the same level as other Thomson Golds we have visited.

Its not the hotel's fault - staff seem to work very hard to provide excellent customer service and what the hotel did provide, they did well. The problem, I believe, is one of scale. Thomson have given this hotel a 4T rating when it is only a 3 star hotel. The previous Golds I visited (last year I was a Gold virgin who was so impressed with my visit to Playa Camp de Mar in Majorca that I booked later in the year at the Panorama in Es Cana) which were also 4T were of a similar standard to each other and 4 star! Both had fabulous food with show cooking and lots of local regional food and wide and spacious pools in addition to customer service that equalled that at Ses Estaques.

The quality of food served at Ses Estaques is generally very good, but its not exceptional and the buffet lacked local flavour. Not once did Paella make an appearance in our week's stay and savoury rice only appeared - chips and potatoes being the main vegetable staple. The cooked breakfast buffet was very good, but the cold buffet featured lots of tinned fruit and the fruit juice was not fresh - last year at the Panorama guests could help themselves to freshly squeezed orange juice! The pool at Ses Estaques was also very cramped and not helped by the fact that a third of the poolside is taken up with tables and chairs for the beach bar. It is also worth mentioning that rooms on the 2nd floor that face the tennis court have a disappointing outlook - overlooking the roof of the dining room and in our case ducting units. If you wish to experience the best of Thomson Gold then this hotel is not for you. It is Thomson I have a real issue with here- potential guests should know what they are paying for and have some way of comparing hotel with hotel - BEFORE they book! The point here is that all three Gold holidays I have taken cost more or less the same were all classified as 4T - but sadly Ses Estaques was in a minor league and sadly was never going to have a fighting chance to live up to our expectations.

Room Tip: Email the hotel direct with a request for a room above the 2nd floor.
  • Stayed: July 2013, traveled with family
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2  Thank Mumsnetter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this reviewResponded July 20, 2013

Dear Madam and Sir,
We would like to thank you for writing your opinion about your recent stay at Catalonia Ses Estaques, being of the utmost importance for us and our main source to improve our facilities and service.

We really appreciate your positive review, it's a pleasure to know that you had a good time here with us and you will keep a good memory of Ibiza and our Hotel.

I would like to inform you that we took note of your commentaries and we are going to apply corrective measures whether possible as service quality is our major concern in the Hotel so we really do appreciate any comment that helps us to improve our service standards.

We certainly hope you will decide to visit us again in the future, thus giving us another chance not only to comply with, but to exceed your highest expectations.

Best regards,
Giancarlo Dell’Erba

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2013

just returned from our holiday at this wonderful hotel , that was our third visit ,the staff are always smiling , especially isabel , the food is great , in fact we could not fault anything , looking forward to next time !!!

Room Tip: ask for a room on reception side , or overlooking the tennis courts (good sea view)
  • Stayed: June 2013, traveled as a couple
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2  Thank kenneth s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this reviewResponded July 20, 2013

Dear Valued Guest,

We would like to thank you for your feedback about your vacation at Ses Estaques and it's a pleasure to know that you enjoyed it.

Starting with myself and all my Colleagues we are delighted to have you back in our premises again this year for yoour third visit and we are enchanted to know through your comments that you are already thinking of returning to visit us again in the future. We shall try the utmost to fulfill your expectations.

Always at your service,
Giancarlo Dell´Erba

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2013

Just returned from 2 fantastic weeks at this hotel, returned on 26.6.13. This was our first visit and we were made to feel as important as anyone else staying there. A big thank you to Manager Gian Carlo, Isabel & Monica also further thanks go to Juan our waiter in the Restaurant, Margaret, who took us on some lovely walks . As Gian Carlo said at his meeting its like being part of a big family. I must also add further compliments to Alex on Reception, Bron, Jen, Cassy, and Harley the Thompson Team. The entertainment at this hotel was first class, the Thompson production team were fantastic and an extra big praise goes to the resident Duo (Chris. & Ray) Obession, they were fantastic. There is absolutely nothing I can fort this holiday on, so much so we booked to return next year the day after we returned

Room Tip: We will hopefully be returning to the 4th floor overlooking the pool
  • Stayed: June 2013, traveled as a couple
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1  Thank Cheryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this reviewResponded July 20, 2013

Dear Madam and Sir,

We would like to thank you for your feedback about your vacation at Ses Estaques and it's a pleasure to know that you enjoyed it.

Your words are enchanting and give us more strength and motivation to improve our Customer care.

We are delighted to know that you had such a great time with us and that you are already planning on returning to our Hotel again in the future. We are looking forward to meet you again.

Yours Faithfully,
Giancarlo Dell’Erba

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2013 via mobile

Just returned after celebrating our 40 th birthdays . Great location , great food , staff and weather . Superior room was beautiful with large bathroom . Staff are fabulous . Being a travel agent have been sending guests here for a LONG time and can see why ... Get it booked early as it gets booked up .

  • Stayed: July 2013
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2  Thank tomsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giancarlo D, Director General at Catalonia Ses Estaques, responded to this reviewResponded July 20, 2013

Dear Madam and Sir,

We would like to thank you for taking some of your time and writing down your thoughts and experiences about your vacation at Ibiza and sharing them on the tripadvisor, as your review is very much appreciated for us.

It has been a great pleasure for us to have you as our Guests at Catalonia Ses Estaques and your kind words shall only encourage us to try to improve day by day.

We really hope to have you back in our premises once again in the near future. We shall try the utmost to fulfill your expectations.

Kind Regards,
Giancarlo Dell´Erba

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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