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“not 5 star worthy”
Review of Aguas de Ibiza

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Aguas de Ibiza
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“not 5 star worthy”
Reviewed June 17, 2013 via mobile

rooms are not clean. Bathroom very unfunctional. Staff is not friendly. They even serve mayonaise past the expiry date, even after we pointed it out to the Staff. positive point: Rooms are big and trendy.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stephan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAguasdeIbiza, General Manager at Aguas de Ibiza, responded to this review, June 18, 2013
Dear Stephan k

First of all I would like to offer my most humble apologies for not reaching your expectations. I want to tell you that your comments are been told to the F&B and House Keeping departments. Regarding the incident at the restaurant, please be sure that this is not our way of operating as our service use to be very effective. I will investigate it but it seems to be an accident. If you want to give us a second chance, be sure that we will do our best in order to recover your trust again. In that case I personally will manage your reservation and I would be more than happy to assist you.

Yours sincerely,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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889 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Cumbria
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 17, 2013

We have just returned from a two week holiday at the Aguas De Ibiza Hotel having had the first week on our own and the second week spent with our children and granddaughter. The rooms were beautiful, maybe just lacking tea making facilities but that's just a trifle, the beds were very comfy and always beautifully clean/cleaned. The pool was a bit chilly on the first week but as the weather warmed up last week they were fine. The resort Iis wonderful, no hassling from any restaurants as you pass by and the quality of food we ate all fortnight was very good and we are foodies! Would say go if your looking at this for inspiration it's superb.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CumbriaPearl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level 5 Contributor
70 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed June 16, 2013

Aguas de Ibiza is simply gorgeous in terms of design, surroundings, rooms and facilities. Our experience was fantastic with every aspect of the hotel's facilities -- from the pool and spa to the rooftop lounge as well as food.

However, I am giving this property a "very good" rating and not an "excellent" for two reasons. First, the service from the staff was terribly inconsistent. Some were very friendly and helpful and others aloof and not even a smile. Second, and an important one to take into account, is value for the experience. This is a property where everything you consume is priced quite high and the rooms are definitely expensive. Overall, one ends up paying a lot.

Having said that, the positives are many. The pool area is stunning. Lots of areas to lounge around and beautifully landscaped. Use of the spa, which is included in the room rate, is a must. In particular, the hydrotherpay area is divine. If you stay here and don't use the spa, you are absolutely missing out on one of the best features of this property. We used it every evening and it just was the perfect end to our long lazy days in the sun by the pool or at the beach.

The hotel is located in Santa Eulalia, which is a lovely town and one where the Ibiza experience is much more relaxing and sans parties. The town is about a 5-10 minute walk from the hotel along a beautiful promenade. You definitely need a car or have to use taxis (which are very easily available throughout Ibiza) if you plan to visit Ibiza town and the many stunning beaches of this amazing island.

We had an ocean facing room. If you are going to stay at this hotel, definitely spend the money on an ocean facing room. It was beyond fantastic to get up every morning and have the most magical view of the harbor and ocean. The room itself was very spacious with an absolutely amazing and super large bathroom. The amenities are all Campos de Ibiza and smelled heavenly! All ocean facing rooms have a balcony and it was such a delight to relax on the balcony with coffee or a glass of wine.

The meals we ate at the hotel - by the pool, at the restaurant, breakfast and some snacks ordered to the room - were superb. Great variety and everything tasted so fresh. The breakfast is buffet style and with eggs made to order. The spread is unbelievable!

Definitely visit the roof top lounge and bar. The views are amazing and it is just such a wonderful space to spend some time. While the hotel was quite full while we were there, it is designed with so many spaces and experiences (indoor and outdoor), that one can always find places to get away from it all and everyone.

Off the staff, special mention for Allison. She was absolutely amazing at the reception. Sophie was wonderful too. However, most of the remaining staff had an attitude of indifference. I would have liked to see more smiles and a sense of warmth coupled with a commitment to welcoming guests. Many were aloof to the point of being quite cold. If Aguas de Ibiza can improve on the consistency of the customer interaction with staff, it would make this property even more special.

Room Tip: Go for an ocean facing room.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank barca212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 14, 2013

We are quite discerning when it comes to hotels and love to stay in excellent places. Aguas de Ibiza certainly fulfilled everything we hoped for. We didn't ask for a pool facing room but to be fair this wasn't a problem. We stayed for 11nights and the facilities were everything and more we expected. The staff especially Isabel, Laura and Diego were so kind and helpful. Everyone really went out of their way to ensure we were happy. Book this hotel. You won't regret it!

Room Tip: If you book a pool facing room you will have more sun on your balcony but to be fair you will probab...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank MandJ95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nantwich, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 14, 2013

Just returned from a lovely holiday in Santa Eulalia. The hotel Agua was fantastic. Hotel service, grounds and pool areas were great. Cannot fault it. Would certainly return if we visit this area again.

Room Tip: Rooms on the south side definitely quieter and got the sun in the afternoon
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank IreneD47499514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow
Level 4 Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed June 11, 2013

My boyfriend and I have just returned from a week here and I am ultra fussy about hotels!! I can honestly say I'd be hard pushed to find a fault.
We booked through Jet2 - indulgent escapes and a week was not cheap. We had paid a supplement for a corner suite and I would definitely recommend this. You should also request a view of the marina, as the view from some rooms is of a carpark. Our suite was beautiful and we had a balcony with a hot tub, 2 sun loungers and a table and chairs. The room had a free standing bath and twin sinks. It was stunning in the morning to wake up and press a button at the side of the bed and the curtains opened to the most amazing view of the marina and the mountains. A minor niggle about the room is there was nowhere to play an iPod.
The pool area was gorgeous and the hotel staff would walk round with fresh fruit skewers! Yum!
Breakfast was perfect. A wide variety of sweet and savoury, and omelettes, poached eggs etc could be made to order. There was also freshly squeezed orange juice and bottles of cava. The staff were all lovely and had beautiful white outfits.
The rooftop bar had an amazing view, although we did find service there to be slow and drinks were pricey - 60 euros for four gin & tonics!
Because the weather was so lovely we only went to the spa on the last morning and it was pure luxury. Could have spent a week in there.
Can't recommend this hotel highly enough. Can't wait to go back.
If dining in Santa Eulalia would recommend No27 and also La Fontana. Also, a 10 min walk away from the town centre is a truly funky beach side bar called Babylon Beach. A total must visit for the best bread ever and the yummiest Piña Coladas. I'd avoid the few English bars at the marina - mainly one called Mirage.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ultrafussypants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Düsseldorf
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 10, 2013

We have been at Aguas de Ibiza first time in June 2013 with our three adult children and felt at home right from the beginning. Excellent reception service, great concierge, beautifully designed rooms, lovely pool areas with very comfortable sunbeds (the pool on the roof top is a killer!) and an overall very friendly service made our stay memorable. The SPA is excellent, various saunas and steamrooms, a well equipped fitness center and nice massage services. The bar and restaurant on the roof top are a wonderful place to chill and relax while overlooking the bay and yacht harbour of Santa Eulalia. The restaurants of the village are a five minutes walk away. This hotel earns its five stars. A great place to relax.

Room Tip: The cloud 9 suites are worth the money. Large terrace with sunbeds and breakfast table overlooking t...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Ralf H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Aguas de Ibiza

Property: Aguas de Ibiza
Address: Salvador Camacho 9, 07840, Santa Eulalia del Rio, Ibiza, Spain
Location: Spain > Balearic Islands > Ibiza > Santa Eulalia del Rio
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Santa Eulalia del Rio
#2 Luxury Hotel in Santa Eulalia del Rio
#4 Romantic Hotel in Santa Eulalia del Rio
#11 Family Hotel in Santa Eulalia del Rio
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Aguas de Ibiza 5*
Number of rooms: 114
Official Description (provided by the hotel):
Aguas de Ibiza Spa & Resort is a stunning waterside hotel proudly anchored in Ibiza's Santa Eulalia Bay marina. Built by Ibizan architect Juan de los Rios, designed by Barcelona-based Triade Studio, the hotel boasts an elegant and modern ambiance warmed by a touch of Mediterranean flair and a philosophy of friendly, personalized service. The Aguas also has plenty to offer those guests in search of relaxation, rejuvenation or some good ole' fun. ... more   less 
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Also Known As:
Aguas De Ibiza Hotel
Aguas De Ibiza Santa Eulalia Del Rio

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