This September we thought, we will book the accommodation for New Year's Eve in order to achieve a beneficial offer. A few minutes later we already had a confirmation in our hands, about fix price, dates and the confirmation included the breakfast. Our reservation was made through the hotels.com.
Everything was ok, we waited for the December to go until once, in this week a letter was waiting in our email account from the hotel manager. In the letter they obliged us (He claim posteriorly!) to pay another amount of money that we have already paid for… We answered that our confirmation did not contain additional ammounts so we will not pay anything else.
We contacted a member of the hotels.com who confirmed our position and infomred us try to contact the hotel. To this day Hotel Remata unable to answer the phone or reply to the letters.
In 2017 despite the fact that a confirmation is in our hands from September, such this thing can be done by a hotel? A service company can behave this way? In my opinion Hotel Remata is not guest centric and not reliable place. They are a money-seeking band and the management is scandalously bad. Under no circumstances I do not recommend this hotel.More
- Free Wifi
- Free Parking