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“Lower standards than in the past.”

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Pestana Dom Joao II
Ranked #5 of 24 Hotels in Alvor
Certificate of Excellence
Dublin, Ireland
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Lower standards than in the past.”
Reviewed January 10, 2014 via mobile

I have visited this hotel many times and have previously written an excellent review.
I feel that the standards have slipped considerably.
We booked a double room and got a twin room.
The pillows were lumpy and even when the cleaner changed them they were not much better.
Breakfast was poor and only ate it 3 mornings out of 8.
Staff are fantastic, friendly and very helpful.
Location perfect.

Stayed December 2013, traveled with friends
Helpful?
2 Thank 440Anne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_DJoaoII, Gerente at Pestana Dom Joao II, responded to this review, February 8, 2014
Dear guest,
Thank you for taking the time to gives us your opinion about our facilities and services. Unfortunately we didn’t meet at all your expectations. Kindly accept our sincerest apologies for the inconvenience.
Looking forward to have you back in order to be able to correspond to your expectations
Kindest regards
Carlos Santos
Unit Manager
Pestana Dom João II Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (540)
Date | Rating
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English first
Brighouse, United Kingdom
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed January 6, 2014

Recently had 4 nights in the Dom Joao 26th-30th Dec and really enjoyed the hotel this time as the weather was not too good and so appreciated the facilities more i.e. the indoor pool and sauna and the bar area. With the town being quiet and chilly it was nice to stay in the Hotel for a change and use the warm , clean and smart bar area.
Was allocated a ground floor room with own terrace onto the well kept garden which in nicer weather would have been ideal for private sun bathing and of course with direct access on to the stunning beach. Another repeat visit is a must !

Room Tip: Depends on the time of year ! Sun on the sea view rooms and shade for the land views.
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  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_DJoaoII, Gerente at Pestana Dom Joao II, responded to this review, February 8, 2014
Dear Guest,
Thank you very much for your wonderful review and for recommending our hotel to other travelers. Your kind words give us the great filling of mission accomplished and we also look forward to welcome you again next year. Please let us know of your return as soon as possible.
With kind regards,
Carlos Santos
Unit Manager
Pestana Dom João II Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 29, 2013

In july of last year my husband, two teenagers and I stayed in the pestana dom joao II villas in Alvor. It was in a stunning location situated right on the beach and within walking distance of Alvor. The villas are perfect for our family, they are very big, clean and new. The town of Alvor is lovely with many nice restaraunts and bars. The surrounding area of the complex is beautiful with many flowers and trees and the pool is very nice and clean. The staff in the hotel are not very friendly but other than that the complex is swell. I would reccomend this site to a friend.

Room Tip: Book early and book the newer villas
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank megan w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_DJoaoII, Gerente at Pestana Dom Joao II, responded to this review, January 1, 2014
Dear Tripadvisor Reviewer,
Thank you very much for your comments. The fact that you have enjoyed your stay with us and took the time to give your feedback it’s the best award we can get and that’s what makes work even harder to meet all our guests’ expectations!
We now look forward to the pleasure of welcoming you back soon.
Best regards,
Carlos Santos
Unit Manager
Pestana Dom João II Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pontefract, United Kingdom
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 18, 2013

First class hotel,friendly and helpfull staff
Brilliant pool,plenty of sunbeds,stones throw from beach,sauna and steam room,also indoor pool
Good breakfast,and dinner (buffet or all a carte)
Beer a bit expensive, but a short walk into town
Brilliant sea views,and indoor lounges if weather turns bad(infrequent)
Davel

Room Tip: Sea view preference
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank davel67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_DJoaoII, Gerente at Pestana Dom Joao II, responded to this review, January 1, 2014
Dear Guest,
Thank you very much for your feedback. We are glad to Know you enjoyed your stay with us.
We now look forward to welcoming you again soon!
Kindest regards
Carlos Santos
Unit Manager
Pestana Dom João II Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 29, 2013

we stayed in a villa and it was beautiful,2mins from a fantastic beach 15 min walk to the centre.rooms spotless.this was our 1st time here deffo be back again.we went self catering so did not try food in hotel.had drinks at the bar nice chappy drinks not to pricy.nothing was to much trouble with all the staff.bus stop and taxi outside hotel.swimming pool great bit chilly.

Room Tip: ask for a villa near to hotel they are higher standard.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 521cooperman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_DJoaoII, Gerente at Pestana Dom Joao II, responded to this review, January 1, 2014
Dear Guest,
Thank you very much for submitting your review about your stay where you share your experience at the Pestana Hotel Dom João II. Our biggest aim is to ensure memorable holidays to all our dear guests, and your rewarding words are the best incentive for all the team. Thank you very much for your contribution and recommendation.
We look forward to welcome you again.
With kind regards,
Carlos Santos
Unit Manager
Pestana Dom João II Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vestfossen, Norway
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 23, 2013

I stayed for a week as a part of 8 guys playing golf. Splendid service for rooms, tee times and information before and during our stay. All paperwork were ready upon arrival. We booked landview. As the hotel is lying almost on the shore, many of us used the opportunity to longer walks and bathing in the afternoon sun. It is my 5th stay at the same hotel and planning a new trip for Nov 2014 is already begun.

Room Tip: Depite that all landview rooms are against the passing rod, the traffic were light and quiet.
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Finn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_DJoaoII, Manager at Pestana Dom Joao II, responded to this review, November 24, 2013
Dear Guest,
Thank you very much for your feedback. We are glad to Know you enjoyed your stay with us.
We now look forward to welcoming you again soon!
Kindest regards
Carlos Santos
Unit Manager
Pestana Dom João II Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 20, 2013

We arrived on Saturday 9 November at lunchtime and our room was ready early which was great(we stayed for a week). Despite having read very negative reviews, we found that the hotel was as nice as as we had remembered(we have stayed here a few times before). Hotel was spotlessly clean, staff lovely and very friendly, nothing was a problem either. Breakfast was good and plentiful. The pool area was lovely as well although icy cold. We only ate breakfast in the hotel as there are lots of reasonably priced good restaurants in Alvor town. The bar prices were a bit higher than in the town but that is to be expected in a hotel anyway. Would we go back again - YES .

Diane,Nigel and Anna - Scotland

Room Tip: Our view this time was a land one. We have stayed before and had a sea view which is amazing- espec...
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 515DIANE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_DJoaoII, Manager at Pestana Dom Joao II, responded to this review, November 24, 2013
Dear Guest,
Thank you very much for your wonderful review and for recommending our hotel to other travelers. Your kind words give us the great filling of mission accomplished and we also look forward to welcome you again next year. Please let us know of your return as soon as possible.
With kind regards,
Carlos Santos
Unit Manager
Pestana Dom João II Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Dom Joao II

Property: Pestana Dom Joao II
Address: Marginal de Alvor s/n, Alvor, Portimao 8500-021, Portugal
Location: Portugal > Algarve > Faro District > Portimao > Alvor
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Alvor
#4 On the Beach Hotel in Alvor
#4 Romantic Hotel in Alvor
#5 Luxury Hotel in Alvor
#5 Family Hotel in Alvor
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pestana Dom Joao II 4*
Number of rooms: 384
Reservation Options:
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Also Known As:
Pestana Dom Joao Ii Hotel Alvor
Pestana Dom Joao Ii Alvor

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