We are return visitors to this hotel, we travelled with a toddler. This hotel is not very suitable for toddlers, a lot of steps. This is two very small lifts so at peak times you could be waiting a while to get to a different floor. We lost an item of clothing in the spa and with the language difficulties it was impossible to explain to the staff there. There was also a problem with the water .. It was discoloured and left a yellow scum in the bathtub and sink we were not given a satisfactory explanation. We also had a problem with a key card and the reception staff were very rude in dealing with the issue. I asked about services in the immediate area I.e a hairdresser.. The reception staff had no idea that there was one located at the back of the hotel., also the side gates are locked because of a security issue, if these were open it would make life a lot easier for people with buggys.. I thought the security reason was quite silly as the gates to villas next door is wide open and this leads to the hotel grounds! They just don't seem very accommodating ..
There just seemed be a lot of small issues this year.. Was quite disappointed after this visit.
- Official Description (provided by the hotel):
- The Pestana D. João II is a is a 4-star hotel overlooking the sandy Alvor beach with calm, crystal clear waters. It is only 10 minutes on foot from the town centre, very close to the Alvor river. Take a dive into one of the 2 outdoor saltwater swimming pools surrounded by lush and peaceful gardens, or relax at the Spa with an indoor swimming pool, Turkish bath and sauna where you can schedule a Magic Spa massage. For your meals, there is 1 restaurant and 3 bars (2 of which only open in the summer). If you have kids, the Pestana Kids Club is the perfect place for them to have fun (open from June to September). All rooms offer a balcony with views of the sea (frontal or side), garden or hotel grounds and have a TV and Wi-Fi. ... more less
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- Also Known As:
- Pestana Dom Joao Ii Hotel Alvor
- Pestana Dom Joao Ii Alvor