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“Good hotel, but vintage...”

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Pestana Delfim Hotel
Ranked #8 of 26 Hotels in Alvor
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Good hotel, but vintage...”
4 of 5 bubbles Reviewed September 8, 2013 via mobile

I liked the hotel. Is clean but the rooms are vintage. The food is good, but the all inclusive isn't the best. I saw the pool bar in the pictures, but when i went i cant use because were closed. I recommend but dont expect a 4* actual, expect a 3* vintage.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TiagoGomes171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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865 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (254)
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Portugal
Level Contributor
56 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed September 3, 2013

It is Pestana all inclusive hotel in the Algarve. The building is clearly dated (there are still red and green buttons to turn off/on the tv ...and the a/c control ...) and deserves some updates (furniture, carpets, general decoration).
The localization is premium, a couple hundred meters from praia de Alvor - easy to walk. The salt water swimming pool is rather large - the only reserve is that the water is not heated, making it in August 2013 1 degree cooler (24C) than the sea (25 C). There are also 2 tennis courts.
The service, in my opinion, is very good. Minor problems (cot matress, for example) were promptly solved. Check in and check out were fast and efficient.
The food is good. Of course, feeding more than 1,000 mouths, specially in dinners, is a challenge - sometimes you just have to wait - but I never waited more than 10 minutes.
One sugestion - the handicaped parking places near the main entrance were always occupied by Mercedes and BMW's - usual in Portugal. The hotel management should prevent this to happen, locking these places and unlocking them when really handicaped people need them.

Room Tip: Rooms located in top floors have excelent views. On the other hand, it is more complicated to use th...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank AlbCab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleethorpes, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 bubbles Reviewed August 29, 2013

Does anyone remember Duty Free, the TV programme from the the 1980's. If you're struggling then pay a visit to the Pestana Delfim and you'll be transported back to the era of blue and orange decor, peeling paint, crumbling concrete and disinterested staff. I'm sure most of the sunbeds, parasols, furniture etc has been there at least 30 years and whilst they may keep it clean it's time for a complete overhaul. Our previous Pestana experience was staying at their 5 star all inclusive resort at Porto Santo (absolutely superb) and when we raised this with the Thomson/First Choice rep she rather condescendingly said "Oh but you're comparing us with a much newer hotel" as if I was choosing to buy a cheap secondhand car rather than pay the price of a new one. I explained that neither the price of the holiday nor the brochure indicated I was going to somewhere below par but our request to be moved to somewhere of a higher standard fell on deaf ears.
The staff were rather miserable and did no more than provide the basics of collecting plates etc. No chat or sparkle, no show off bartenders spinning their bottles and joking with the kids, just doling out drinks in plastic glasses with overworked expressions on their faces. The games room equipment either failed during use (balls stuck in the pool tables) or had Out of Order notices on them and in the bedrooms there were bedside radio units that must have last worked when Jimmy Young was broadcasting!!
No theme nights in the restaurant, the evening entertainers wouldn't have even made it on to the Britains Got Talent auditions, the hot tub had been filled with stones and the Gymnasium was in a room straight off Prisoner Cell Block H.
I'll be in touch with our tour company over this one as it really shouldn't be sold as a 4 star establishment in my opinion.

Room Tip: Try another hotel!
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  • Stayed August 2013, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Alvor hotels

Windsor, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed August 28, 2013

Previous posts refer to the Pestana Delfim as tired.....I would use the word exhausted!
It's unattractive exterior could be forgiven if more interest had been shown in the decoration and furnishings from lobby to room.
Engagement with staff is minimal as most service is self serve.Whilst plate/table clearance in the dining room is efficient,the same cannot be said for other public areas.This is certainly a no frills all inclusive offering with copious amounts of edible food and a wide range of drinks available buffet style.
The indoor heated pool is small (nothing like the photo on the web site) and is rather an unpleasant experience for parents.
We stayed during peak period,August,and when full the hotels lifts struggle to cope with demand.Stairs were not an option as we were on the 15th floor!
I expected better from a four star rated establishment.
I would also think hard about booking a holiday at any other Pestana hotels based on this experience.
Be prepared for the offer of free/discounted spa/theme park entry in return for a 90 minute sales pitch for the Pestana Vacation Club.
It is an unashamedly hard sell that requires careful scrutiny and informed consideration.
Upside - close to lovely beach and 5 minute taxi to Alvor town.

Room Tip: high floors are quieter. Definitely ocean view rooms.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alistair E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed August 26, 2013

Just returned from a 10 day stay at the Hotel Delfim, the hotel is really close to a wonderful beach.
Hotel staff are great, but the choice food is repetitive and choice of alcoholic drinks very limited.
The evening entertainment is really poor, and hotel in need of a makeover.
All that said we had a great time in Alvor, lovely place with lots of good quality restaurants especially the Por de Sol restaurant just outside of Alvor centre.....steaks are excellent.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Redmoog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisbon, Portugal
Level Contributor
3 reviews
2 of 5 bubbles Reviewed August 26, 2013

The all inclusive package is great for my family - we're four with two small children so it is really great to return from the beach/pool/room/whatever, sit and eat. I detected however a few problems during my stay in August:
- during lunch time and dinner time, after certain hours (after 13h and 20h respectively), the space is just not enough for the amount of people: there were lines everywhere to get food, people waiting to get a table; it seems that the restaurant is not correctly dimensioned for the quantity of guests the hotel can take;
- on the grilled section, there was only meat or fish at a time; besides the grilled food, there was typically two other dishes available with meat or fish only; the fruit section was limited to three or fours different types (repeated every day, every meal);
- the afternoon snacks variety is very small: some bread, cheese, ham, butter, iogurt, tea; burgers or hotdogs, and that's it;
- on breakfast, the fried eggs were swimming in oil; if you're used to ask for an omelete, pancakes, etc, that's just not possible;
Overall, the variety of food available in hotel does not pay justice to the richness of portuguese gastronomy, not even to the availability of local fruits and products. I have found much more variety and quality in a similar package in a hotel in Dominican Republic.

Other aspects which could be improved:
- elevators: not enough and not working well. There are only 4 elevators available for a 16 floor building. during certain times, I had to wait 10m for an elevator to appear where I could actually enter;
- still elevators: I was locked for 15m inside an elevator - the elevator was packed and we pushed the alarm but after 5m no one appeared. Fortunately, I had my cellphone with me, called front desk and after 10m(!) someone appeared to open the doors. The elevator had no ventilation and very quickly the temperature raised a lot;
- pools close at 19h? During the summer, with long days it's a bit awkward that people actually have to leave the pools at this hour because the hotel staff needs to treat the water;
- access to the beach: if you have a baby and need to use a pushchair, be aware that the access to the beach from the hotel may be blocked by parked cars - this happens on the intersection of the path with an road that provides external access to the beach. It happened to us several times that we had to remove the baby, close the pushchair to be able to pass through the cars that were parked very closely together;

The location of the hotel is good, the room that we stayed was nice and had a good view for the sea and the overall service is not bad but the price is just too high for the reasons I specified above. The hotel management has a lot of work to do to make this a worthwhile all inclusive.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joao_serras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
1 review
4 of 5 bubbles Reviewed August 25, 2013

Reasonable hotel only let down by it's dated interior.It's general appearance needs a good makeover. Staff pleasant enough but some waiters seem to have a lack of interest and courtesy . Food typical of normal all inclusive hotels.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steven R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pestana Delfim Hotel

Property: Pestana Delfim Hotel
Address: Praia dos Tres Irmaos, Alvor, Portimao 8501-904, Portugal
Location: Portugal > Algarve > Faro District > Portimao > Alvor
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Alvor
#6 Spa Hotel in Alvor
#7 Luxury Hotel in Alvor
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pestana Delfim Hotel 4*
Number of rooms: 312
Reservation Options:
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Also Known As:
Hotel Pestana Delfim
Delfim Hotel
Pestana Delfim Alvor

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