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“Not the friendliest !”

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Pestana Delfim Hotel
Ranked #8 of 24 Hotels in Alvor
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Not the friendliest !”
Reviewed June 5, 2013 via mobile

Stayed here end of may 2013. Hotel bit dated.could do with a lick of paint. That didn't bother me tho. Food was good no complaints.the only thing that got to me was trying to get a smile from the staff. Felt as tho I was impeding on them by staying there. Must say kids club staff and children's entertainment Were very freindly. But most of the bar staff and kitchen staff were miserable.Especially Jose! This guy has had a rough time. If he smiles while u visit ur lucky!!!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jasonj27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelfimHtl, Unit Supervisor at Pestana Delfim Hotel, responded to this review, October 13, 2013
Dear guest,
Thank you for taking the time to gives us your opinion about our facilities and services. Unfortunately we didn’t met at all your expectations. kindly accept my sincerest apologies for the inconvenience.

Kindest regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (276)
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English first
Blackpool, United Kingdom
Level 4 Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 29, 2013

My partner and I have Just returned from a week at the pestana delfim. The hotel was very average, and definately not a 4 star for its food and drink, very dated really, rooms were spacious and clean. We booked a suite and glad we did as the hotels entertainment was very poor. The majority of the clientele were of retirement age we are (30-40).
Unfortunately the weather wasnt good for our week and this cant be helped but additional entertainment would have been nice throughout the day when visitiors had no where to go. The location was pretty good, there was no noise and the hotel is right next to the beach with good bus links to some of the main towns. There's also a taxi rank outside the hotel. The food was hit and miss and never hot. People were using the baby microwave to heat there fod once chosen, I cant believe this didnt attract attention. Most of the meats and fish were good but quite bland and plain, the snacks available were terrible. . As part of the all inclusive package all drinks are included, which was ok, however I drink Rose Wine and they dont have it!. Cocktails appalling. However we didn't stay in and drink most nights because the place was pretty dull. , I wouldn't recommend this hotel to anyone except perhaps an elderly couple looking for a quiet week at the pool.

Room Tip: Get one of the suites!
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MiJoanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelfimHtl, Unit Supervisor at Pestana Delfim Hotel, responded to this review, September 22, 2013
Dear Guest,
Thank you for sharing your opinion about our hotel with us.
Unfortunately we didn’t met at all your expectations. kindly accept my sincerest apologies for the inconvenience..
Looking forward to welcoming you back!
Kindest regards
Ricardo Teixeira, Unit Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 29, 2013

The food was poor and had limited choice especially breakfast. The snacks which were on offer were terrible toasters and burgers were reheats if at all. The beer was good but spirits terrible, local does not infer cheap Eastern European spirits as was the case. Bar Service was poor with one barman serving about 160 people all looking for refreshment, not good enough, even after mentioning it to the duty manager nothing was done to alleviate the queues being formed. Dining room staff were pleasant but not welcoming. Reception staff were wonderful. All in all I thought I was going to 4 star which turned into 2 star. Think twice!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Trigsypoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelfimHtl, Unit Supervisor at Pestana Delfim Hotel, responded to this review, September 22, 2013
Thank you for taking the time to comment your stay at the Pestana Delfim Hotel .
All your comments benefited my best attention and I apologize for all the inconveniences, specially food and beverage experience
For what concerns the hotel never provide reheated food to the guests.
Once again , kindly accept our cincerest apologies for the inconveniences.
Kindest regards
Ricardo Teixeira, Unit Supervisor
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Travelers are raving about these Alvor hotels

York, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 27, 2013

We have just returned from a week's stay at this very smart , comfortable and friendly hotel. This was our first experience of all-inclusive, chosen at the suggestion of our son and girlfriend who came with us. The rooms were spacious, immaculately clean with wonderful views and excellent daily maid service. Though we enjoyed the all inclusive dining experience which was very good value, our one minor criticism would be that the food was frequently not hot enough for our tastes.
The village of Alvor was about 20 minutes walk away or a 5 euro taxi ride away, is very attractive and had loads of fantastic restaurants which we sampled a couple of times. The beautiful beach below the hotel with impressive rock formations was just a pleasant 5 minute stroll down a man made winding path.

Room Tip: Ask for a sea view room...it's worth it.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lenbea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelfimHtl, Unit Supervisor at Pestana Delfim Hotel, responded to this review, September 21, 2013
Dear Guest
Thank you very much for your comments. The fact that you have enjoyed your stay with us and took the time to give your feedback it’s the best award we can get and that’s what makes work even harder to meet all our guests’ expectations! Thank you!
We now look forward to the pleasure of welcoming you back soon.
Kind Regards
Ricardo Teixeira, Unit Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dublin
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 25, 2013

Having read some of the reviews for this hotel, I must admit I was a little apprehensive going, but I needn't have worried. The hotel was lovely and very colourful with lots of well kept gardens The bedrooms and bathrooms were quite large and were kept spotlessly clean, towels were changed everyday. We were on the sixth floor and had a wonderful sea view. The hotel is all inclusive and the food was very good and there was plenty of choice. The staff were very friendly and were always willing to do whatever was necessary to make our stay enjoyable. The hotel is on the beach which is great if you like to sunbathe or walk, it also has its own saltwater pool and a small indoor pool.On the last day of our holiday we were leaving at five in the evening and even though checkout was at twelve, they allowed us to stay in our room until we were ready to leave. I would definitely go back.
Cathy... Ireland

Room Tip: Its well worth going for a sea view because the view over the bay is breathtaking.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank cathynquincy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelfimHtl, Unit Supervisor at Pestana Delfim Hotel, responded to this review, September 21, 2013
Dear Guest,
Thank you for sharing your opinion about our hotel with us and with all our potential clients.
I’m glad you enjoyed our facilities and found our staff extremely nice and helpful. I agree with you that our rooms sea view are wonderful.
Looking forward to welcoming you back!
Kindest regards
Ricardo Teixeira, Unit Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 18, 2013 via mobile

Just returned from a golfing holiday where we stayed at the pestana delfim. The hotel was reasonably clean but that was about all that was going for it. It was very quiet with nothing much in the way of entertainment and most of the clientele were of retirement age (although admittedly, we were there before the main holiday season). The location was pretty good, there was no noise and the hotel is right next to the beach with good bus links to some of the main towns. There's also a taxi rank outside the hotel.

The food was hit and miss. Most of the meats were good as well as the soups, but the snacks available were terrible. On most days I'm pretty sure they just reheated the same tray of burgers and toasties that were there the day before, and sometimes they didn't even bother with the reheating part.

As part of the all inclusive package all drinks are included, which were actually pretty good. They have local beers, most spirits, the soft drink mixers actually tasted good and even some cocktails were available. However we didn't stay in and drink most nights because the place was pretty dull.

Staff were fairly blunt, I'm not sure I saw any of the bar or restaurant staff smile all week.

The "health club" consisted of two multipurpose gym machines, a couple of treadmills and a couple of bikes. The jacuzzi was out of order.

Overall, I wouldn't recommend this hotel to anyone except perhaps an elderly couple looking for a quiet week at the pool.

Stayed May 2013, traveled with friends
Helpful?
5 Thank Cjno1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelfimHtl, Unit Supervisor at Pestana Delfim Hotel, responded to this review, September 21, 2013
Dear Guest,
Thank you for taking the time to gives us your opinion about our facilities and services. Unfortunately we didn’t met at all your expectations. kindly accept my sincerest apologies for the inconvenience.
We truly value our Guest constructive comments as they help us to continually monitor and upgrade the quality of our service.
Kindest regards
Ricardo Teixeira, Unit Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Level 3 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed May 17, 2013

Travelled with 5 girl friends, had an amazing relaxing sun filled holiday. Lovely hotel the outside does the hotel no justice. Lovely sea view bigger than average rooms. Plenty of food choice in the restaurant and I agree with other reviews the orange juice is the only let down. Nice peaceful walk along the beach into Alvor where you will find many bars and restaurants. We didn't use these as staying all inclusive we were happy with the food and drink in the hotel. Would we return next year - definitely

Room Tip: Seaview room a must
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Sue0508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DelfimHtl, Unit Supervisor at Pestana Delfim Hotel, responded to this review, September 21, 2013
Dear Guest,
Thank you for sharing your opinion about our hotel with us and with all our potential clients.
I’m glad you enjoyed our facilities room, restaurant.
Looking forward to welcoming you back!
Kindest regards
Ricardo Teixeira, Unit Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Delfim Hotel

Property: Pestana Delfim Hotel
Address: Praia dos Tres Irmaos, Alvor, Portimao 8501-904, Portugal
Location: Portugal > Algarve > Faro District > Portimao > Alvor
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Alvor
#5 Spa Hotel in Alvor
#7 Luxury Hotel in Alvor
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pestana Delfim Hotel 4*
Number of rooms: 312
Official Description (provided by the hotel):
The Pestana Delfim is an all inclusive hotel in Algarve, specifically designed for families. The all inclusive plan includes breakfast, lunch and dinner buffet, as well as snacks, ice cream and domestic beverages. It is located 5 minutes on foot from Praia dos Três Irmãos and 10 minutes on foot from the Alvor town centre, with free parking. This hotel is the perfect place for those who want a worry-free holiday and wish to relax under the sun and enjoy the beach. Take a dip in the outdoor swimming pool and enjoy the extensive lawn area. You can even schedule a Magic Spa massage and/or treatment for a complete sense of wellness. You can also play a game or two of tennis or a round of golf, or even visit the town centre using our free transfers. Kids are welcome at the Pestana Delfim and can play at the Kids Club (available from June to September). Most of the rooms have balconies with front or side views of the sea, and are equipped with air conditioning, satellite TV and Wi-Fi. ... more   less 
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Also Known As:
Hotel Pestana Delfim
Delfim Hotel
Pestana Delfim Alvor

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