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“Unacceptable standard of security/safety”

Casa D'Alvor Apartamentos
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Casa D'Alvor Apartamentos
Ranked #19 of 24 Hotels in Alvor
Glasgow, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Unacceptable standard of security/safety”
Reviewed August 5, 2010

We have been to Alvor for the past eleven years at other accommodation and have had no problem with cleanliness/security/safety or any other issues to spoil our holiday. We arrived at Casa De Alvor at 9.30pm. to find no one at reception and everything locked up after stopping several occupants at the apartments who telephoned Leila who advised that our apartment key was actually in an envelope sellotaped to the outside window of reception, even though we had advised the owner in advanced the expected time of our arrival due to flights etc. at no time were we informed that there would be no one at reception.

After 5 days, we arrived back at our apartments to be informed by other holiday makers that several apartments had been broken into with a MASTER KEY and property/cash/safety deposit boxes etc had been stolen and none of the staff had seen or heard anything even though a cleaning staff member had been in the actual floor where the breakins had occurred. After investigations by police/holiday makers it was found that the main garage door is not locked and anyone can enter/exit the property and gain access to any of the apartments without being questioned/stopped by owners or staff. The manager Leila stated that this was now an ongoing problem that MASTER KEYS were being used and could offer no solution and as she did not live at the property in the evenings did not feel that the burglars would return in the near future. The rest of our holiday was spent in fear that these burglars would enter the apartments any time as no extra security was put in place by either the owners/staff/management. In short do not book these apartments if you value your property or safety.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank busteredwards_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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14 reviews from our community

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    1
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Edinburgh, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 27, 2010

Good appartments for families,couples. idealy situated 5 mins walk to town centre. staff are very helpfull if you encounter any hassels. I have been a few times and continue to go back.If any groans then they are needing a little bit of maintenance done.

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank weedoos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon tyne
Level 4 Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 27, 2010

Just back from Casa de alvor apartments. These are basic but value for money for what we paid. Pool was clean and the Manager Leyla was very helpful. There was a number of issues when we arrived i.e. no hot water, no light in landing no cups but these were quickly resolved. Appt is very close to centre of alvor it is used by mainly Portuguese people. Bar/snacks very reasonable. Local restaurant Fio turn left at T junction very good.

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bigmalandbev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level 5 Contributor
49 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed September 3, 2009

stayed at Casa De Alvor Apartments, Alvor, Portugal for two weeks in August 2009. Perfect for what we wanted, clean, spacious apartment equipped with all the essentials.. pool, friendly staff, especially Leila, the owner/manager. She could not have been more helpful. poolside bar/snack service all day, until approx 9pm. Family friendly, and also lots of groups of friends together at the apartments. No noise at all, Just remember to bring your key out with you, as the reception closes after 9pm and difficult to make contact with Leila to let you into the apt. ! Fantastic holiday destination for us personally, lovely quaint village with all mod cons, restaurants etc...less than 5 mins to centre of Alvor, lovely portuguese restaurant, "Foia" at end of cul de sac and to the left at main road,. Leila left my children use her own laptop in reception to go on Bebo etc.. and for charging our ipods. Very cheap bar with pooltable for the kids on the way into alvor (first pub on the way in, and the last one on the way out). - walk to the main road, cross over and go behind the bus stop and follow around behind the apartments, and left at the bottom), pub is the first on the left,... visited this most evenings on the way home from Alvor, just to break the journey !! Ran by a very personable young English lad.

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ellengriswald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Casa D'Alvor Apartamentos

Property: Casa D'Alvor Apartamentos
Address: Rossio de S. Pedro LT 3, Alvor, Portimao 8500-081, Portugal
Location: Portugal > Algarve > Faro District > Portimao > Alvor
Amenities:
Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #19 of 24 Hotels in Alvor
Hotel Class:3 star — Casa D'Alvor Apartamentos 3*
Number of rooms: 51
Reservation Options:
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Also Known As:
Casa d`Alvor Apartamentos Hotel Alvor

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