This hotel is owned by the Luna Bay resort group but it operates separately to the Luna Bay beach hotel. We had booked the Luna Bay Beach hotel and were moved to this 'village' hotel when the Luna bay beach hotel said they'd overbooked.
I was seriously angry and annoyed that I never got to stay in the hotel that I booked and received no compensation. This hotel is much cheaper than the Beach hotel.
We were put onto the second floor, at the back of the hotel, overlooking the pool and countryside.
Lots of positives and a few negatives:
Large self-serviced apartments with plenty of space. Very large balconies. New enough hotel so fittings/fixtures are new and fresh. Provides a free bus service to the town centre and beach. Taxis have a standard charge of 3.25 to get to town centre. Pingo grocery store is less than an easy 10min walk away. Bar staff are friendly. Rooms are cleaned everyday. Breakfast was of very high standard. Lady provides massage, reflexology etc on the lawn (at a charge).
The free bus service only runs 3 times a day, not very accommodating & the receptionist couldn't give a care when I said that the times/service level was very limited and restrictive. The kitchen pantry doors had old coffee/tea splash marks on them. Guests feel the need to leave towels on sun loungers at 8:30 in the morning. The air conditioning unit emits a bright blue light that might keep you awake, unless you have an eyemask. Hotel charges you for using the safe (!!!!). Free wifi is only available in the hotel reception, bar and lounge areas. Although hotel is new, some fixtures in bathroom were loose and unusable.
Recommendations for hotel.
Hotel needs to improve the frequency of its free bus service, it's not safe to be out walking in the midday sun to the beach (+25mins) or the village (+20mins). Maybe they only have a few services to help the taxi service make an income, who knows.
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- Also Known As:
- Alvor Village Hotel Alvor
- Village Hotel Alvor