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“Beautiful, yet lagging behind in the level of basic service”
Review of Fonteverde

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Fonteverde
Certificate of Excellence
Chicago, Illinois
Level 5 Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Beautiful, yet lagging behind in the level of basic service”
Reviewed March 11, 2013

My girlfriends and I stayed here for a short March break. Overall enjoyed the location in beautiful Tuscan hills despite miserable weather typical for this time of the season. Hotel has preserved well the ancient part with beautiful architectural details, interior decorations maintained in the style of the good old days, when Medici used it as their thermal get-away. We thoroughly enjoyed our spa experience, dining was decent, although we would have wanted to see more calorie-conscious offering in the hotel.
Now we had more complaints on minor issues, but in totality they cared for unnecessary aggravation and concern we were experiencing these inconveniences for the level of rates in the hotel. Let me take those nuisance issues apart:
- meeting and greeting. We arrived late a night and check-in was quick and efficient, however we did not make a tour of the facilities since it was late. We were not offered to do it not the. Ext ay, not the day after. Upsetting, since the facilities are vast and good tour wold help us enjoy the most of it. Clear improvement point - it felt a bit odd that only folks arriving during day time get the tour.
- hotel is clearly internationally acclaimed - we encountered people not only from Italy, but also Russia (many Russians) and US. Would it totally ruin economics of the thermal spa to offer 1 newspaper in Russian and, say, financial times. Our company happened to be investment bankers, businesswomen, so it felt odd to find only local newspapers, especially given Fornteverde is part of the global hotel community. Minor, yet an irritant for international people.
- public Internet station. When was this computer acquired? Seems like last century (20, namely), as the speed was poor and one could not print. I am happy to pay for paper, but it was odd to run around trying to check-in for my flight next morning. Could be offered as service - nice gesture and takes away some of the stress of international travel.
- management should occasionally visit and use the spa themselves. If they do they would found out that in the BioAquam spiderwebs are prominently present on the ceiling and once can marvel :-) the view floating on the back. Some partitions might need a treatment against the mold.
- reception. While mostly friendly, lack of efficiency manifested itself in our company having to wait for slowly printing bills AFTER we asked on the way to dinner to print not to waste time after dinner. We clearly were not heard or preferred not to be heard, so waking up early next morning was needed to sort out the bill. I think, if they (reception) would see it from the customer shoes some minor improvement of listening skills would enhance our customer experience. Russian speaking Katia "installed" to cater to the needs of the Russians might not understand the point "cool" is not the same meaning as "friendly"; my girlfriends and I shared the sense of getting a discouraging cold responses with the clear irritation tone of Katia's voice. Dear Katia, if you continue with this attitude, Russians will not necessarily will stop coming here, but they will voice their displeasure with your attitude, tone and unfriendly demeanor until you either get it or the hotel hires more service-oriented person, who will enhance the revenue and not generate such feedback. My party clearly did not enjoy interaction with you!

Notwithstanding my developmental feedback for the hotel, other service functions, namely waiters, room maids and valet were delightful and very service-oriented. Spa personnel was exceptional - well worth the trip.

Room Tip: Ask for rooms with view when hotel is not busy...
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Julia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
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Toronto
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 30, 2012

We had a very relaxing spa weekend here with excellent service, facilities, food, and treatments. The thermal pools are clean and well-designed, and I can't say enough about how wonderful the view is from the hotel guests' infinity pool, or how relaxed I felt emerging from the thermal waterfall or a massage (ask for Marco)! The only drawbacks were our smallish room, where the housekeeping staff initially forgot to put shampoo, etc. when we arrived, and the steep price!

  • Stayed March 2012, traveled with friends
    • Value
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Helpful?
2 Thank ViaggiatoreCanadese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Istanbul, Turkey
Level 5 Contributor
70 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed November 23, 2012

This thermal resort goes back to House of Medici: the old building was built by Grand Duke Ferdinando I at the beginning of XVII Century. This old building has been restaured and envelops the reception and a gourmet restaurant at the ground floor, while the upper floors has few suites that overlook at the southern Val D'Orcia hills. New building has been added to increase rooms availability. Hot water springs, known since the Etruscans' time, became renowned during the Middle Age when the borough of San Casciano was founded. Place is in the southern part of the Val 'D'Orcia, Province of Siena, not far away from attractive towns as Orvieto, Pienza, Montepulciano, Citta' della Pieve and more. The surrounding are covered by wonderful forests (beeches, oaks, chestnut trees) with castles sown over the hills. Service is very professionals, rooms are good, baked goods are delicious and made fresh every day for breakfast and for dinner. Restaurant offers a large choices revisited menu of the Tuscany tradition, besides daily chef's proposals. Excellent wines are in the list. Natural waters spring out at about 38 degrees Celsius: it is a great joy to take baths all day around but at sunset is amazing ! Wellness centre offers 10's of treatments by skilled/professional personnel.

  • Stayed October 2012, traveled solo
    • Value
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Helpful?
1 Thank Gaetano G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 6 Contributor
289 reviews
213 hotel reviews
common_n_hotel_reviews_1bd8 410 helpful votes
Reviewed November 6, 2012

If you're looking for a good place to relax while visiting Tuscany, this is the place to go.

It was a bit difficult to find this place with the GPS we were using, but the town is so small it's easy to find.

The grounds of the resort are immaculate. When the gate opened from the main road, you could see the century-old main building surrounded by trees and flowers. The staff who welcomed us were warm and friendly, and they spoke English very well. Free parking is available onsite.

We were in the newer building at the end of the hall and had a great view of the Tuscan landscape. The room was a bit small. The bed was a bit hard (but after visiting other Italian hotels, all the beds were just as hard). The room had a safe, TV with channels in different languages, and complimentary bottles of water. We also had a plate of fresh, colorful fruit and a bag of biscotti. The bellboy was also nice enough to get us the appropriate sized house slippers and robes, which can be worn all over the resort, including breakfast.

Breakfast was included, and was served by the bar in a private dining room. It was a good continental breakfast with made to order eggs (you have to ask). Service was great here.

The spa is what makes this place amazing. The facilities are very clean, and there are so many options to choose from. Because we were staying in the hotel, the use of the pools was free, along with a few spa treatments (the sauna, steam room, etc.). There are eight pools, I think, with different temperatures of water, so there is a spot for everyone.

We also took part in the complimentary walking tour at 8:30AM with a guide that took us to the old town and back. It was a nice walk that took about an hour and covered 3 kilometers.

The only complaint I had about this place is that the toiletries in the bathroom were cheap for this type of place. Other than that, I definitely recommend this place.

  • Stayed October 2012, traveled as a couple
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Helpful?
Thank BoysInNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, Tennessee
Level 6 Contributor
198 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed September 29, 2012

This is a wonderful resort and spa near Chiusi, Italy. Very professional staff. Rooms are small but very nice. The spa and water features are great. I highly recommend this place. The lunch is terribly overpriced (35 euros per person), but otherwise this place was a good value.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
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Helpful?
1 Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
40 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 24, 2012

We stayed in Montepulciano and day tripped here. This is a perfect Tuscan excursion. You get the thermal baths which are very large and open. There are several spots where water is rushing in through the pipes. You can get a robust water jet massage by standing under them. There is also a waterfall that you can position yourself under. I would definitely go through the effort of arranging a spa treatment (effort because I don't speak Italian and the people that received us at the front don't speak much English), but that's what foreign travel is about! We didn't pre-reserve a massage, but were able to book a massage for me, a head massage and facial for my wife and a facial for my daughter within 1 1/2 hours of our arrival. The massage spa portion is a bit spartan, but my massuese was quite good. They used Olive Oil for the oil which wasn't surprising (however unique)! Go for a day trip!

  • Stayed August 2012, traveled with family
    • Value
    • Service
Helpful?
1 Thank Thunderdogct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiev, Ukraine
2 reviews
Reviewed August 16, 2012

We've spent there jut few days in October, and there was no so many visitors, so the relaxation was pretty nice! The spa treatment enjoyable, and the hotel's restaurant is really great. The food is fantastic, there was a man with mustaches, he was so kind to help with choosing the dessert (which was really delicious) The hotel is worth visiting, it goes without saying!

  • Stayed October 2011, traveled solo
    • Value
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Helpful?
Thank Yuliya C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fonteverde

Property: Fonteverde
Address: Via Terme 1, 53040, San Casciano dei Bagni, Italy
Location: Italy > Tuscany > Province of Siena > San Casciano dei Bagni
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in San Casciano dei Bagni
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Fonteverde 5*
Number of rooms: 78
Official Description (provided by the hotel):
Fonteverde is an elegant 5-star resort situated in San Casciano dei Bagni, an ancient village in the Val d’Orcia, which has always been famous for the age-old springs gushing forth thermal waters rich in minerals. The hotel complex is affiliated with "The Leading Small Hotels of the World," a prestigious luxury hotel brand, and alongside it is a fine thermal spa, which boasts the "Leading Spa" brand. The resort comprises 65 rooms, 9 junior suites and 4 suites with terraces over-looking the superb Tuscan countryside. The atmosphere is reminiscent of a Tuscan palace in former times, with quality furnishings and detailed decoration. Enjoy the natural beauty of the surrounding Val d’Orcia park and admire the rolling hills and scenic setting punctuated by olive trees and vineyards. The hotel's spa is a multifunctional complex with the most up-to-date thermal treatments, a holistic centre and beauty centre. Signature treatments include the ancient Mediterranean spa, ayurvedic massage, reflexology and therapeutic Dhara. In addition, there are eight pools, ideal for relaxation after a busy day. ... more   less 
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Also Known As:
Fonteverde Tuscan Hotel San Casciano Dei Bagni
Fonteverde Tuscan Resort And Spa
Fonteverde Natural Hotel
Hotel Fonteverde Natural
Fonteverde Italy/San Casciano Dei Bagni, Tuscany

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