We have just returned from a weeks supposedly all inclusive holiday booked through Hotelsbooked.com. We experienced similar problems to the recent reviewers. So, on arrival at 10pm there were no refreshments available. We were told the bar had just closed and that we would have to purchase food and drinks (18 euros for toasties and a couple of drinks). Not a great start! The additional costs continued throughout the holiday - the all inclusive deal at the bar included extremely poor quality wine, vodka and juices and had limited opening times. At our first lunch we took through our unfinished glasses of wine and were informed that it was not allowed and we would have to purchase any drinks at the table. So, over the week, we ran up quite a bill on sparkling water and a few glasses of wine. Even a bottle of Nastro was 4 euros! Now to the food - breakfast was fine and a reasonable selection - lunch and dinner however were poor with a very limited choice and such a pity as there are so many great ingredients readily available. We voted with our feet, as did others and went out for a few meals. This obviously ramped up the cost of the holiday. The general feeling was that the holidaysbooked.com guests were singled out for a more second rate treatment. The owner did not help by having his family meals in the same restaurant with extremely superior meals!! His customer service skills were non-existent.
On the plus side, our room was cleaned to a good standard and we had a great view towards the sea from a spacious balcony. The housekeeping staff were friendly and even did some ironing when we couldn't find an iron! The pool was excellent and very clean.
We hired a car for some of the week - good if you want more than relaxing by the pool. Well worth a visit - Segesta, Erice and Castellamare harbour. If you can stand the long drive, Etna is amazing!
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- Also Known As:
- Magaggiari Hotel Cinisi
- Magaggiari Hotel Resort Cinisi, Sicily - Province Of Palermo