The appearance of the hotel is 5 star - great entrance /reception area, responsive and welcoming reception staff, beautiful room with a great view of the old town (room 216). Unfortunately it was let down by poor bar, restaurant and breakfast service which seemed to be in the hands of one man. He was not in the bar when we wanted a drink, he couldn't find the ingredients to or make a cocktail (" NO COCKTAIL"), couldn't find bottles of tonic (had to fetch some as the bar seemed under-stocked), not around for the 2nd round so we had to ask reception to find him - more stock problems! We had booked dinner in the restauarant - nobody was there to greet us and after a while we went to reception to ask only to be told the bar guy was serving in the restaurant - we decided to eat out! Next morning, no breakfast tables laid, breakfast was what was left after a groupd of US cyclists has been in and we chased around for just about anything and everything we could find! Won't mention the man's name!
- Official Description (provided by the hotel):
- Ostuni Palace Hotel: Welcome to the Charm, where Hospitality is Dedication... The Ostuni Palace Hotel is a 4 stars luxury hotel in the centre of Ostuni with Special Offers in Puglia Hotels, 34 elegant rooms, a classy restaurant and a new SPA center. Our guests love stylish places, ancient atmospheres and a suggestive elegance:the most modern comforts with an excellent service will make your visit to this wonderful land special. ... more less
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- Also Known As:
- Ostuni Palace Hotel Meeting SPA Italy - Puglia