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All reviews old town convenient parking staff for making our stay noise from the street staff at reception lovely hotel minute walk balcony overlooking white city the main square romantic room pleasant stay centro storico short stay junior suite breakfast was excellent the air conditioning
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13 - 18 of 671 reviews
Reviewed August 15, 2018

Absolutely love this hotel in this wonderful town. Staff so welcoming and sincere. Really accommodating to children. Tasteful and high quality decor. Wonderful breakfast. Visited several times and will return.

Date of stay: August 2018
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank Emma186254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OSTUNI PALACE H, Responsabile reception at Ostuni Palace Hotel Meeting SPA, responded to this reviewResponded January 7, 2019

Dear Emma, we very much appreciate your kind feedback!

Thanks for exalting the affection you feel towards our beautiful White City and for the gratitude expressed towards all the members of the staff!
We look forward to welcoming you again!
Kind regards

Federica Epicoco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2018 via mobile

Stayed here for a week in early June. The hotel is bright and spacious and fairly elegant. Car parking is free, a real bonus in Italy. But the room was fairly small, with very limited storage. We were unable to unpack our bags - not a problem for a short stay but inconvenient for a week. The towels were thin and barely adequate. Water glasses were cheap plastic disposable ones that crumple and crack when picked up. On the other hand there was a kettle to make tea! Breakfast was the standard continental fare, but the hot options were always gone by 9am and not replenished . The spa is tiny and expensive - the picture on the hotel website is very misleading.
There is a small bar, and very pleasant sitting areas. There is a roof terrace that was closed for our visit.
When we asked if there was any information for tourists - where to go, what to do - we were told there was nothing at all.
Other than that, the staff were lovely, smiling and helpful. Fabio worked very hard at breakfast!
We felt that the finishing touches like towels and glasses let the hotel down, and we would expect better in a 4 star hotel.

Date of stay: June 2018
Trip type: Traveled as a couple
1  Thank Shawnh552
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2018 via mobile

Dear all staff - Marilù, Stephan, Mina and Antoinnio,

I would like to thank you from the bottom of my heart for making our stay with yourselves at the hotel the best experience I have ever received from any hotel staff in the world, and I have travelled to many places..
You are all an asset to the hotel.
I really appreciate the efforts that you all put in by making us feel at home and all the help in organising the henna night and food and drink, as well as arranging hairdresser appointments and taxi services for us all.

Unfortunately we didn't get a chance to use the spa services and facilities so we may have to come again soon.

Thank you Marilù for all your help, we all really appreciate everything you've done for us.

Stephen thank your hospitality, you truly are a gentleman, will miss your omelettes and cappuccinos.

Mina thank you for your help and hospitality too.

Wish you all good health and happiness and thank you again for everything.

Take care.

Date of stay: May 2018
Trip type: Traveled with family
Thank D_Jandu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OSTUNI PALACE H, Responsabile reception at Ostuni Palace Hotel Meeting SPA, responded to this reviewResponded June 10, 2018


Dear Harpreet,

thank you for your so rewarding message..
It was a real pleasure to welcome and satisfy your requests!
Also, it was a good opportunity for us to meet your beautiful culture :)) The Bar Staff was fantastic they also are so happy you enjoyed all the services and had fun on your henna night!
We strongly hope to welcoming you again..you all were soo nice.
ALL THE BEST
Marilù Andriola

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2018

Love this hotel set near the old town of Ostuni
Great staff, welcoming, smiling and happy.
Quiet and within 5 min walk to old town.
Stunning view of Ostuni close by.
Clean rooms and excellent buffet style breakfast.
Great bar and service and an elegant little spa.
Highly recommend it.

Room tip: Ask for a view of the old town.
Date of stay: January 2018
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
Thank Grace K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OSTUNI PALACE H, Responsabile reception at Ostuni Palace Hotel Meeting SPA, responded to this reviewResponded June 10, 2018

Hello Grace,

many thanks, all our efforts to make every stay magic is rewarded by such a review!
Welcoming people is an attitude and smile is the first key.
The position, gives enchantings views and atmospheres with the beauties of the town.

Thanks for appreciating all services.
Regards
Marilù Andriola

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 24, 2018 via mobile

We have booked 2 nights for 2 couples. Unfortunately we have been booking through booking.com. Instead of the “suite with panoramic view” we got a 3 bed room without any view (“this is a mistake in the description of Booking.com. Our suites have 3 beds and no view”. Strangely enough our friends got a junior suite (but also without view.)
In the mini bar we found 3 open bottles (“the bottles are not from the hotel”) and the shower in the other room was broken (“we’ll fix it tomorrow “). When we first complained not a single word of excuse but we have been offered to change the room. Asking to see the management we got the answer that they don’t work on weekends.....Frankly in this case they should rather close the hotel over the weekend, as well. To be fair when we checked out on Monday morning Marilu was very apologetic and tried to make up by giving us a small discount (which was not our intention). We also had dinner at the hotel. The service and food have been good. Except Marilu and the waiter at night everybody else gave us the feeling that the only thing disturbing at the hotel are the guests......

Date of stay: April 2018
Trip type: Traveled with friends
Thank roberthW1087RV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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