I went on vacantion to this 4 star hotel with my mom as it was highly recommended by a friend of us and also for the therapeutic effects of the famous mud of the island. Morover, the reviews at tripadvisor were pretty good. Unfortunately not all that shines is gold!
At our arrival we were assigned a suite room as booked, which by the way is the only one available at the hotel. The room is nice and cozy but the sofa bed is old, stained and not at all usefull to sleep in it. We asked to be able to sleep separately as requested in our booking (confirmation given to us by phone) so they first offered us a different sleeping solution which consisted in 2 rooms in a cottage near the swimming pool(at the same price booked) When we entered the room was tini tiny and walking in with a big suitacase was already a problem, as whe opened the small window in the bathroom a big insect fell in - OK been close to the garden some encounter with insects is possible but if the closing of the window is quite impossible then you will sleep with opened eyes. Not happy with this solution we asked to be moved back to the previous room, which they did and they also brought a matress to fill in the sofa bed, so we stayed in this room. The sliding doors from the room to the terrace don't close well so the insects problem wasn't solved at all!! The property itself is quite nice, the swimming pool not so big but the beach is just in front of the hotel and another one on the opposite direction at walking distance. What is really appalling is the restaurant. Menu and pricing nowhere to be found. The waiter told us what we could eat by heart and so it was for all our stay. Every time we asked to show us the menu the answer was that it was in "working progress" ... no eating choice at all - every day the same old story - We were forced to go down the harbour to buy some fresh fish and ask to cook it for us ... At last but not least, when we told the director that for family problem (an accident occured to a family member that was in our home country) we had to leave in advance, she aswered us that the rule was to pay for the all vacation, meaning that for 3 days of our staying there we had to pay 15 days as booked. At our denial and request of having a copy of this hotel policy (which was nowhere to be seen when normally you find it on the back of each room door) and treatening of law suite by our lawer, she agreed of letting us pay the 3 days stay plus a penalty of 3 more (which is the well known rule everywhere).
This is not only a fraud but a bad advertisement to all hotel in the island!
- Official Description (provided by the hotel):
- The Eros Hotel **** recently restructured is the result of the fusion of an ancient villa and some typical houses of fishermen directly overlooks the enchanting Levante Bay, where the crystal waters are warmed by the many " fumaroles " underwater and on Gran Cratere view. Surrounded by a lush garden with palm trees, offers an indoor and outdoor lounge with sea view, lobby , common areas for recreation and relaxation , WI -FI , swimming pool with Jacuzzi , solarium equipped with umbrellas and sunbeds, direct access to warm water beach with "Fumarole". The hotel has 25 rooms of different composition , providing our guests the best accommodation sought , decorated with refinement and elegance, covered with beautiful tiles hand-painted by master potters of Santo Stefano di Camastra. Each room is equipped with all the comforts, an autonomous patio with chairs and coffee table, air conditioning, digital safe, mini-bar and tv. In our indoor and outdoor room we offer the buffet breakfast and a Light Lunch service with salad, dishes of chees, ham, tomatoes, sandwich, fruits and more. Eros Hotel give to the guest a nice entertainment with soft music on SUNSET TERRACE to taste our buffet with typical and fresh local food, Cocktails and Wine. In swimming pool and solarium area there is the bar service for aperitifs, coffee and more . The location grant to the guest a fantastic view during sunset and in the night, looking the sea, Islands and Gran Crater. Our guest will be able to spend relax moment in our little wellness center reserving massage and body care by specialized person. The hotel staff will be please to get assistance for excursions, rent bike, care, boat trip and more. The optimal position, few steps by beach, the Mud, some meters from Vulcano Port and city center together to a familiar and professional atmosphere, attention to enviroments details, get to Eros Hotel the ideal place for those looking to Vulcano a nature, relax and comfort days. ... more less
- Reservation Options:
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- Also Known As:
- Eros Hotel Isola Vulcano