Reserved the hotel for the 2nd time. First time my wife stayed there with our children between flights.
Arrived at Hahn at 10:30 AM with 2 young children and called asking to be picked up. Unfriendly and frankly obnoxious man said we could not check in until 2PM. I said okay but could you come pick us up now and we will leave or bags.
He said no and hung up on us.
I got another hotel and wrote them to cancel at 11AM. They write me back at 5:30PM saying I had to cancel online by 6PM or we would be charged. Of course I did not get the message until after 6PM.
We go through Hahn often and will not reserve this Hotel ever again
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