Despite booking through our premier banking service (who incidentally used a German Speaking agent) and checking the day before arrival that our booking was secured, we arrived to be met by an extremely rude manager who denied all knowledge of the booking (subsequently, Barclays have checked the recorded telephone booking confirmation and both times the manager accepted the booking). We showed the manager the e-mail confirmation , but again were met with a stony faced refusal to admit the booking and no inclination to accommodate our party of 6. After trawling around all the restaurants in Monschau we were finally accepted into the Pizza restaurant in the square who seemed to be the only restaurant that wanted to serve people. We were extremely dissatisfied with Monschau, we were even refused access to the beer museum/bar for a beer due to us having not booked (for a beer!!). Please be aware that Monschau is not good for turning up off spec. Please make sure you book in advance and check again with the restaurant yourself to avoid our disappointment.