Spent 2 nights at this hotel in January. I didn't book the hotel directly as the reason of my stay was an organised business gathering. Indeed everything was well organised and the I'm sure that the patrons thoroughly enjoyed their stay.
The hotel is well positioned on the Hennesee Lake immersed in the surrounding nature. Checking in and out was swift. Reception staff handled requests with utmost professionalism, albeit sometimes a little bit too strict. Rooms are quite generous in size, clean and well laid. Food quality was average. Being a very large group we had to wait in long queues for the buffet during breakfast, lunch and dinner, but this was understandable given the circumstances.
There were some very minor issues over which this hotel falls short of a 4 star hotel experience. Firstly, TV stations are all in German except for CNN, (not quite right given multinational guests where staying). Adequate toiletries were not supplied, and towels were rather low quality. The carpet in the room had some slight stains. Bed blankets are somewhat small in size and air conditioning couldn't be adjusted to the desired level. The biggest disappointment however remains the fact that Wifi is not available in the hotel (only wired).
Within the restaurants and bars, communication in any other language other than german was rather challenging, but this is pretty much a common factor in many hotels around Germany.
All in all a positive and commendable experience. Perhaps with some improvements to the above shortcomings the fourth star will shine much brighter!
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