I have stayed here a few times, changing from another company *preferred" hotel in the area because it was full. I now prefer the IO Hotel because of the (admitted basic) room decor which is functional but mainly because of the excellent customer service. There is always a smile to accompany answering a question or taking an order.
The hotel is only a few years old so rooms and bathrooms are up to date, modern and functional. Everything works and hotel appears to be both well managed and well maintained. The minor issues I have had have been addressed fast and with a smile.
I have usually been satisfied with the sleep quality, but during my last stay I woke up with a soar back, so not sure if it was just me or something has change. Will see in a few weeks when going back there.
I have not found any rooms to be better than others. Some are a bit of a walk from the lift but not excessively so and on the positive side, those rooms have no late noise from the cooridores.
I can recommend the IO Hotel if you are going to the Eschborn Süd area for business - it is a nice walk over to the commercial area, except if it is raining a lot (some taxi drivers do not appreciate the short ride and will complain - I just ignore them).
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