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“Skip this one!” 1 of 5 stars
Review of Holiday Inn Express Frankfurt-Airport

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Holiday Inn Express Frankfurt-Airport
Nashville, Tennessee
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Skip this one!”
1 of 5 stars Reviewed June 19, 2013

This hotel was a mistake, at least on the day I was there. After a long day of travel and not being able to locate the shuttle from the airport (requiring a fairly expensive taxi ride), three of us arrived to find that the rooms were adequate but wifi was available only in the warm and humid lobby, not in the rooms. The bar advertises Gin and Tonic, but had no gin; also advertises Jack Daniel's, but was out. Nuts and/or pretzels were available only by purchase from a vending machine. At breakfast, there was no butter to be had, even when asked for. Next time I'll pay a little more and get some acceptable amenities.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
4 Thank gaffnee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRAGT, Geschäftsführer at Holiday Inn Express Frankfurt-Airport, responded to this review, June 24, 2013
Dear guest,

Many thanks for your review and sharing of your experience you had in the Holiday Inn Express Frankfurt Airport. We are very sorry to hear that you experience some trouble during your stay.

When you stayed with us, Germany was suffering a heat wave - and do be frank, our country is not prepared for this as it is very unusual. So with opening sliding doors, the lobby ended up being quiet warm, but still many degrees below outside.

It is indeed not acceptable that some items at the bar where sold out. With regards to the missing butter at the breakfast, we could not follow up on this as there was no butter missing at any time, it being a standard item on our buffet.

We hope to be able to the IHG family of hotel another time, maybe try a Holiday Inn instead of a Holiday Inn Express to benefit of some more services and wider choices.

Best regards
Martin and team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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624 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
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English first
Gurgaon, India
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed June 12, 2013

I stayed 2 days / 1 night in this hotel. A very nice hotel with comfortable rooms. Nice arrangement in the room with nice furnitures. Good washroom and nice room service.

The hotel is on the highway and so one needs to go to Airport for visiting the city else should engage a cab. It is very near to Airport and there is a pickup and drop service between airport and hotel every hour. This being the case, there is no issue in moving around. You can go to Airport and take a train to visit the city. Comeback to room in the same return way.

Breakfast is too good with more options. I did not try the restaurant.

Nice hotel to stay and roam around the city.......

Room Tip: None in particular
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sathyanarayanan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRAGT, General Manager at Holiday Inn Express Frankfurt-Airport, responded to this review, June 13, 2013
Dear Guest,

Thank you very much for sharing your experience with other TripAdvisor users!
We are very delighted to see that you enjoyed staying with us.

Thanks for pointing out some travel recommendations.

We hope to be able to welcome you again to Holiday Inn Express!

Best regards
Martin and team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 11, 2013

Very helpful and friendly staff. We were happy to be there.Check in/out was professional and quick.Rooms were nothing special but comfortable and We slept well.
Airport shuttle from airport was easy and quick.
And we would stay again if we have to be night in Frankfurt airport.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Anna O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRAGT, General Manager at Holiday Inn Express Frankfurt-Airport, responded to this review, June 12, 2013
Dear guests,

Thank you very much for sharing your experience!
We are delighted to see that you liked staying with us and thank for your recommendation.
Our team is very proud to see that you liked their service.

Looking forward to welcoming you again to Frankfurt Airport.

Best regards
Martin and team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed June 10, 2013

Shuttle from Airport to hotel was convenient, although it is wise to book in advance as space is limited.
5 euro charge for shuttle was waived by hotel, which was a nice touch.
Check in/ check out was professional and courteous, no charge for internet access and my Platinum PCR status was acknowledged.
Rooms were functional, nothing spectacular, would use again if transiting Frankfurt airport.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank dromedaan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRAGT, General Manager at Holiday Inn Express Frankfurt-Airport, responded to this review, June 11, 2013
Dear Guest,

Many thanks for your good review!
We are happy to see that you liked staying with us and hope to be able to welcome you again to Frankfurt.

Best regards
Martin and team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, BC
Level Contributor
72 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
5 of 5 stars Reviewed June 9, 2013

We selected this hotel after spending considerable effort reading all the uninspiring reviews of other airport hotels. We were not disappointed. The hotel is conveniently located near to the autobahn, so arriving by rental car and parking at the hotel was easy. The airport is only a 15-minute drive from here. There is a regular shuttle service although we did not need it on this occasion. The old town-centre of Moerfelden, just down the road, with train station, ice-cafes, restaurants, beer gardens, etc. is only a 5-minute drive. The hotel staff were very friendly and helpful, the room was clean and comfortable, the bar was an added plus in the evening and the breakfast buffet was excellent. We would stay here again without hesitation.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank thrifty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRAGT, General Manager at Holiday Inn Express Frankfurt-Airport, responded to this review, June 11, 2013
Dear guests,

Many thanks for sharing your great experience with others travellers!
We are very happy to see that you liked staying with us - and also that you feature a description of Moerfelden town in your review.

Looking very forward to welcoming you again to Frankfurt!

Best regards
Martin and team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boksburg, South Africa
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 9, 2013

Stayed here after arriving from a long flight. Waited over 30 minutes for the airport shuttle. After it arrived door was slammed before we could even enter. However, the driver was very helpful and assisted us and promptly took us to the hotel. Upon arrival we had breakfast and had a good nights sleep. We were quite happy with the service especially the young man named mustapha who upgraded our room and arranged for a baby cot.

Room Tip: Business level rooms
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Tasnimjad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRAGT, General Manager at Holiday Inn Express Frankfurt-Airport, responded to this review, June 11, 2013
Dear Guests,

Many thanks for your nice review!
We are very happy to see that you liked staying with us.
Mostafa is delighted to see his name appear in a review. Thank You!

Looking forward to welcoming you again to Holiday Inn Express.

Best regards
Martin and team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 6, 2013

We have stayed at the Holiday Inn Express Frankfurt twice over the last year while picking up or dropping off a lease car.

The direct dial machine provided at the airport for people to call hotels for shuttles etc. is difficult to use/hear mostly due to its construction and the background noise. The hotel is 15 minutes drive from the airport in relatively isolated position so you need a car, shuttle or taxi else will be stranded here. The hotel’s surroundings, however, permit walks in quiet environs; very pleasant before or after a long plane flight.

The rooms are an adequate size, quiet, comfortable and clean but the first time we stopped, the previous guest had smoked in the room making it unpleasant. A clever construction in the bathroom makes it possible to use the toilet ‘privately’ while the shower is in use.

The WIFI in the lobby works well and the typically German breakfast of rolls, breads, pastries, cold meats, cheese, boiled eggs, jams (good to be back again) plus yoghurt, cereals, fruits provides an excellent start to the day.

During our first stay we had dinner at the Italian restaurant about 5 minutes walk down the road across from the Holiday Inn. It provided a pleasant meal (plus dunkel beer) and we had a waiter with a unique but great sense of humour.

The Holiday Inn Express Frankfurt is a good, inexpensive hotel that caters well for short term guests moving through the airport. We will stay the hotel again whenever we use a lease car.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank G_and_G_K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FRAGT, General Manager at Holiday Inn Express Frankfurt-Airport, responded to this review, June 9, 2013
Dear guests,

Many thanks for your nice review!

We are very happy to see that you enjoyed staying with us. Thanks for pointing out the points you liked, but also mentioned some things that could have been done better.

Looking forward to welcoming you on your next trip to Germany.

Best regards
Martin and team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Frankfurt-Airport

Property: Holiday Inn Express Frankfurt-Airport
Address: Langener Str. 200, 64546 Morfelden-Walldorf, Hesse, Germany
Phone Number:
Location: Germany > Hesse > Morfelden-Walldorf
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Morfelden-Walldorf
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Frankfurt-Airport 3*
Number of rooms: 186
Official Description (provided by the hotel):
The newly refurbished Holiday Inn Express Frankfurt Airport Hotel is conveniently located only 15 minutes from Frankfurt Airport. Getting to Holiday Inn Express Frankfurt Airport is easy. We are just off the A5 motorway and offer a regular shuttle service from Frankfurt Airport between 6am and 10:30 pm. Shuttle service (Euro 5.00) from and to Frankfurt Airport. Wake up to continental breakfast in our bright Great Room each morning and plan your day with complimentary wireless Internet in the hotel. You can host event in our 6 naturally lit meeting rooms and make use of the 24-hour self-service Business Centre. There is ample parking at Holiday Inn Express Frankfurt Airport. Mörfelden Business Park is just 600 metres from the hotel. Explore the attractions of Central Frankfurt just 25 km from Holiday Inn Express Frankfurt Airport. Get your bearing from the crystalline Main Tower, then stroll through the cobbled Old Town to a cozy Ebbelwoi apple wine tavern. ... more   less 
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Also Known As:
Holiday Inn Express Frankfurt-Airport Hotel Morfelden-Walldorf
Morfelden-Walldorf Holiday Inn
Holiday Inn Express Frankfurt-Airport Germany/Morfelden-Walldorf

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