We booked de-luxe rooms which had unusual mattresses which we found too soft. However the room was OK and the food was good BUT the service was not very good.
WLAN: One of the reasons we booked the hotel was the free W-LAN everywhere. Our daughters had to study and we had to keep in touch. Our rooms were in an annexe and the W-LAN never worked. We were directed to a computer in a work place in the annexe but the W-LAN didn’t work there either.
Sauna – A time was agreed to suit the hotel later than I wanted but OK. I waited and turned up at the right time but they had forgotten to switch it on.
Table booking – We reserved 4 hours in advance for 19:00 – 19:30 but they had reserved for 18:00 and then gave the table away as we did not turn up until 19:15. (The sauna was reserved for 18:00 – not the table.) They didn’t ring the room to ask. We were squeezed onto a table not big enough for 4.
We asked for tap water – the waitress actually said “We are not allowed to serve tap water as it might not be clean and may have something in it…..” In Tirol? Unbelievable lies! If the water is not clean then I should not be allowed to brush my teeth in it. If I told the water authorities this, they would have something to say.
Bag storage: I left luggage at the hotel 10 days beforehand in a room. The reception told me which room. When I collected the luggage I was scolded for leaving the luggage in the wrong place. Was this my fault?
Most annoying of all is that staff have clearly been taught to apologise and say “I am sorry”, “I am very sorry” etc., but actually do nothing to change the situation.
- They never got someone to look at the W-LAN.
- They never proposed another time for the Sauna.
Apologies with no action are just empty words.
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