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“in-sanocenter”
Review of Hotel Donny

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Hotel Donny
Ranked #1 of 15 Hotels in De Panne
Certificate of Excellence
Reviewed October 5, 2012

This is just to share a dissapointing experience with the sports and pool facilities (as part of the Sanocenter of the hotel) of the hotel. We did not stay at the hotel, so this review only concers the paid use of the pool and facilities in the basement. Unfortunately, for 15 EUR each, there are no towels available (so you need to bring them yourself), the announced 28° pool water must have been at some other point of the day and the desired hammam was not longer working (talking to the manager about this, he said that after 6pm you need to redirect yourself to the nude part of the center in order to use another hammam). Also the sauna stopped being operational apparently as of 6pm, although we arrived just after 6 at the reception, nobody informed us of this. In order to use the smaller water-massage-pool, you need to bring into the pool area 1EUR coins!!?? Some of the lights in the ceiling do not function which gives the whole area a bit of a grey impression, especially on a rainy day... no, sorry, for 30 EUR, we were not pleased at all with the offered facilities, apart from the new gym. But know that, if you do not have a room in the hotel, there is no hot water shower available for the pool or the gym. The available shower rooms were in the Sanocenter with a separate access "to be rented after 6pm"... Very dissapointing, moreover that one needs to cross a corridor passing by the restaurant in order to go to the pool area... in your swim suit... must be a weird view for the, otherwise very nice, restaurant customers looking through the glass access door of this corridor... Not recommendable as a separate treat from the hotel although there are many roadsigns in the neighbourhood directing you to the Sanocenter (paying wellness treatments, which are probably much better than the pool and sauna facilities). To come back to this issue of using the nudist part... it is indicated on the access door that children are not allowed, although we saw a family with small kids entering this side.... so, what to do? This really needs clarification or an update of the organisation and infrastructure.

  • Stayed: September 2012, traveled as a couple
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Thank Elvis_tonight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geert V, Manager at Hotel Donny, responded to this reviewResponded October 10, 2012

Dear,

Hello and thank you for your review concerning your experience in our Sanocenter.

Unfortunately, my wife and I, the two managers of Hotel Donny, were on our 2 weeks travel of the year ourselves, and thus not present when you visited us. I notice some explaining might have lacked at your arrival. Therefore, I will write you this response.

The 15 euro gives you access to the pool and the new fitness from 12 o'clock until 9pm, and guarantees sauna and Turkish bath access from 12 o'clock until 8pm. Comparing with other whole-afternoon Spa packages, we know that this is really not expensive, and so the lending and cleaning of towels and bathrobes is indeed not also included for non-residents. Towels and bathrobes can however still be rented for a total cost of 5 euro per day. We thus do provide 2 sauna's and 2 Turkish baths, to make sure that the ones who do not prefer the traditional nudist spa-experience, still have the opportunity to enjoy the other units with swimsuits allowed, until 6pm. After that, as many people start to prepare for supper (at our restaurant or elsewhere) and make no more use of the facilities. For adults, as previously mentioned, usage of the traditional nudist part is still possible a bit longer. The nude area is only accessible with a key, given at the reception. We communicate to parents that this is a non-children area, as you also mention the sign. We also provide the key to that area to adults only. We are sorry to hear that parents still allow children in that area. We are however, not in a position to monitor the access point at all times. We hope to avoid this problem as much as possible with mentioning the adult-status at the reception, installing a lock and putting up signs.

As stated in a previous response, the pool conditions are monitored very closely and daily, as VLAREM II guidelines are followed at all times. This is obligatory (see http://www.spinonline.be/data/artik/vts/155/zwembad.pdf - page 15 show temperature guidelines). Our pool (categorized as 'Big Pool') temperature has to stay equal to or under 28° C at all times. For the comfort of our guests, we have kept the temperature stable at this 28° C for over at least 1 year. We are sorry if this subjectively felt as too cold, but we are bound by these rules by law.

For the use of the jet-bath-treatment in a separate bath, a 1 euro coin indeed has to be inserted in the machine console. It only operates on command when wanted. This is the first time in over 10 years we hear a negative comment about this, which we now noted. We are sorry that you found the use of this treatment inconvenient.

As to the lighting in the pool, this will, along other things, be renovated in a few weeks from now. The whole ceiling will be replaced and equipped with led-lights, the pool tub awaits a brand new vinyl and coating as well as color-changing Ral-lighting (also LED),... We hope to welcome you later on after this investment and make-over, to see if the new lighting is to found sufficient.

After the use of the gym, pool or sauna and Turkish bath, both cold and hot showers are free to use in the non-nude and nude area, as well as the new ones in the Sanocenter. The hot one next to the pool has at the moment a technical issue for which custom-made replacement parts have been ordered 1 month ago and is soon to be fixed. the other hot showers, work nonetheless. It is possible that communication went wrong on this point, what is to be rented (and not only after 6 for that matter) are the 3rd (both new) Sauna and Turkish bath in the Sanocenter, as these are not turned on on a regular basis though only on demand. We are sorry if communication with the person who replaced us at that time went wrong on this point.

The correct way to access the pool and locker rooms is by taking the elevator or stairs in the reception to the Sanocenter. After changing in the locker rooms, and entering the fitness, a stairs brings you back up tot the pool and its spectator area. The direct hallway along the restaurant that you mention, is for spectators (not in need of the previously described locker rooms) and our staff for ordering drinks and snacks.

We are sorry that you did not have a fully pleasant experience, possible due to our absence and maybe incomplete communication at that time.

Hoping however to welcome you some other time (maybe after the renovations) in the near future,

Sincerely,

Geert Van Guyze
Manager Hotel Donny

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42 - 48 of 290 reviews

Reviewed May 24, 2011

Nice brand new gymnasium, delicious food, we enjoyed our stay. I don't understand the review about the smal swimmingpool: is is a great swimmingpool with sauna, turkisch bath and a spa center. Really the place to be! We will come back!

  • Stayed: May 2011, traveled solo
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3  Thank ruppert_robert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geert V, Manager at Hotel Donny, responded to this reviewResponded October 12, 2012

Dear Guest,

We whish to thank you for your recent stay in Hotel Donny, as well as for sharing your opinion you had about it through this website.

All remarks are handled with the proper attention and care to aid our search for perfection and greater quality and service in Hotel Donny.

We hope to welcome you again in our family Hotel after the big changes and renovations we are about to start (of which also some in the pool and spa area), as your comparing opinions might be of great value to us.

Until next time.

Kindest regards,

The team of Hotel Donny

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Reviewed March 21, 2010

We came out of the swimming pool with a lot of chlorine in our bathing suit.

  • Stayed: May 2009, traveled with family
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Thank hartog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geert V, Manager at Hotel Donny, responded to this reviewResponded May 27, 2012

Dear,
Our pool is certified with the VLAREM-II conditions, which strongly indicate and stipulate the necessary amount of chlorine that has to be present. This amout is checked every day (also obliged by the same VLAREM-II). Reports of the ministry of public health Belgium (which you can request at all times and which are continiously shown in our pool) indicate optimal water quality.

We are sorry if this precisely calibrated and controled amount of chlorine felt/smelled/... as if it was too much for you. Nevertheless, hoping to welcome you once again in our hotel,

Greetings.
Geert.

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Reviewed December 29, 2009

We stayed at a dependance of hotel Donny, Villa Escale. Big rooms with hotel service and breakfast downstairs.
Right at the beach, superb views, jugendstil style house, great and clean big rooms, everything you need for a romantic getaway. You can use the facilities of the hotel at a 3 minute walk. Truely recommended.

  • Stayed: August 2009, traveled as a couple
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4  Thank SuusWis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2009

Great breakfast and dinner, proposed weekend packages are good. Great swimingpool, sauna and hamman. If you stay in the hotel the pics of the web are not the same of the room you will get, I was a little dissapointed on this one, but they are not bad either.
Beware of the drink prices you get if you have dinner there, they are abusive.

  • Stayed: August 2009, traveled as a couple
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1  Thank romad77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2008

Stayed at The Donny for one night only in July as part of a quick trip to Belgium/France. It was a bit tricky to get to due to the one-way streets. Although we could see the sign on the roof getting to it was a bit of a problem.

Parking was not easy as although there were many spaces the hotel was obviously very busy.

The room was fine - very clean and quiet as it overlooked the side of the hotel and the town. But why no shower curtain or screen? Water all over the floor as a result.

We had to have dinner in the hotel as part of the terms for the booking but it was fine, although service was slow. Breakfast had plenty of choice. Being able to sit outside was very pleasant (this was during the warm weather at the end of July).

Overall we would probably stay here again.

  • Stayed: July 2008
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2  Thank Sandiemac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2008

This hotel is located in De Panne (Belgium) nearby Plopsaland. Beatyfully located near the beach and with the tram in front of the door, without any noice from it ! Free parking facilities on ground and with a Sanocenter with small swimmingpool. Nice reception and both a good elevator and nice wide staircase. Restaurant works with package deal; a predefined 3-course meal for both parents and children. We stayed for two days and only the breakfast and the dessert was well. All first and second courses were served after being on a hotplate to long (dryed out, very salty and overcooked). Breakfast is very good; freshly baked bread, nice selection of cheese and meats, fresh fruit, yogurt, serials. a big contrast with the evening meals.

We had a familyroom with a separate room for the children with their own bathroom (actually two ajoining rooms with a door in between). Nice room, spacious on the 3rd floor of the building with balconies in the parentroom. Pro's: Very clean due to good cleaning staff. Nice beds and good television. Spacious. Well equiped bathroom. Con's: Strange mix of styles in the room (both modern and with some astec element). Shaving mirror had no light and was placed very high (>1,70 mtrs). shampoo in sachets that were very hard to open. Curtains had no stop and were a bit short, so daylight entered the room in th early morning. Room was a bit noisy from the hallway and neighboring rooms.

  • Stayed: July 2008, traveled with family
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1  Thank Jazzwoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Donny

Address: Donnylaan 17, De Panne 8660, Belgium
Location: Belgium > Flanders > West Flanders Province > De Panne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 15 Hotels in De Panne
Price Range: $113 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Donny 4*
Number of rooms: 45
Official Description (provided by the hotel):
4 star Family-hotel close to the beach, swimming pool, Spa, Fitness-sauna-turkish Bath,cosy restaurant, Quietly located Lovely destination for a holiday at the Belgian Coast during which you can enjoy a relaxing massage as well as a delicious 3-courses menu, made from seasonal products from the region.With 4 meeting rooms, it's an ideal location for seminars and meetings.--Specialties Hospitality and Service, Wellness-Spa, Swimming pool-Sauna-Turkish Bath-Fitness, Restaurant, Relaxing, Seminars, Close to the beach ... more   less 
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