We arrived from Toronto Canada in Innsbruck on December 24 at 10am and got picked up by the local taxi service, the driver was waiting with a sign in the Airport. The drive to the hotel was no problem, the driver pleasant. The hotel staff was friendly and we were showed to our room, which was the first disappointment, not at all what we expected. It was small and dark, the TV sat on a dresser next to the bed, so watching TV from the bed was nearly impossible, the bathroom was so small that only one person could be in it at a time and would bang elbows in the wall when blowdrying hair. Only a tub with a shower head mounted to the wall that was so low I had to wash my hair with the showerhead in one hand. The blowdryer only worked when holding the power button down during blow drying, very annoying...specially because this was the only blow dryer I could use as all my equipment is on 110 V and wouldn't work over there. No mini fridge in the room which we then requested and they put it in our room free of charge, just the drinks had to be paid for sure.
The pool and spa including the different saunas were very nice, the water was nice and warm and we used the hottub alot after skiing. Negative was, that only 3 out of the 5 Saunas worked and couldn't get the other two to work. Apparently there was a technical issue.
The Christmas Eve dinner was 7 Courses and took about 3 hours...far to long, specially when you travel with kids, the food was hit and miss, some courses were ok, but you needed a magnifying glass to find the food on your plate...small small portions, nothing for somebody that has been on the slopes all day and wants a good Austrian hearty meal at night...they were trying french cuisine but it did not work at all. One night almost the hole restaurant was upset because the food was so bad and the portions so small that the waiter came with a bottle of Snaps and glasses to calm everybody down. Lots of people went to kids buffet which was either fishsticks with fries, chicken with fries or Spaghetti Bolognese! Rotating every three days, my daughter was so sick of it after 9 days, looking foward to McDonalds (which we maybe eat once a year!) at the airport in Frankfurt on our way home! One night my husband ordered potatoes with salmon, well there was a tablespoon of mushy potatoes on his plate with a teaspoon of salmon. I took the plate and went to the front desk with it to complain to the owner...she stomped off to the kitchen with it "to take care of this issue". 10 minutes later the same meal came, exactly the same!! We complained again and got a bottle of wine and a free fondue that we had booked for my birthday. The fondue was really good, pretty much the only good meal we had all week in the hotel. One afternoon we ordered from the afternoon menu in the bar and got really good food as well, that actually came out of the same kitchen then the evening dinners that are prepaid with the half pension. We are not picky eaters at all and had excellent meals for lunch in 4 different restaurants in the village or chalets on the slopes. We heard during our stay that the whole staff of this hotel left 2 days before the season started and they had to find new cooks and waiters etc. in a very short period of time, maybe that was the issue with the poor food and slow service. Anyway, the positive was that the hotel was close to the slopes, you can buy your skipass right at the lobby which is very convenient. Watch your bills for drinks that you have them put on your room during the day. Check and make sure you remember what you had, one night we had 2 glasses of Champagne and a pack of cigarettes as well as 4 extra beers on our bill that we never consumed! The waiter took those items of the bill no problem but if you don't check you pay for other peoples drinks!
I know I don't have a lot of good to say about this place, but when you pay 300 Euros for a night for 2 people (incl. half pension which means breakfast and dinner) you expect a bit more!
Try a different place, we heard that the Moritz is pretty good, also a 4 star, right on the slopes so no walking to the lifts at all and apparently good food.
Enjoy your vacation in Kuehtai, great place, beautiful skiing and panorama, always good snow!!!
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