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“Luxury in the Alps”

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Sheraton Fuschlsee-Salzburg Hotel Jagdhof
Certificate of Excellence
Bel Air, Maryland
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Luxury in the Alps”
Reviewed February 13, 2014

We travelled as part of an extended family trip (grandparents, parents, small children) to the greater Salzburg area. We had reserved two rooms and when we arrived were able to adjust them to be adjoining. The rooms were great with large comfy beds and the german style duvets. A balcony overlooking the courtyard that you could walk out onto and it also joined with the next room. The bathroom was well appointed also with a separate tub and shower.

We ate at the hotel for dinner the first night and both mornings. The meals were very good though a bit on the expensive side. The dinner meal was not the best for small children especially if they are rambunctious like mine are after being in a car all day, due to a quiet and cozy atmosphere that can be easily disrupted by noisy kids. The bar was well stocked and also had good snacks and lunch fare.

The pool/spa though...both are amazing. While not very big or deep, the infinity pool is plenty large for a few groups of people to do their own thing. The spa has 8 separate rooms for you to leisurely stroll between, finnish sauna, brine bath, cool down room, and more! An amazing way to spend an afternoon after skiing or other winter activities.

Speaking of other activities the proximity to Salzburg and the Alps was ideal as well. 20 min to the center of the city to see everything you could want to see. Although a cultural note, everything is closed on Sundays, so don't plan on accomplishing a whole lot then.

  • Stayed February 2014, traveled with family
    • Value
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Helpful?
1 Thank FryFro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SchlossFuschlResort, Guest Relations Manager at Sheraton Fuschlsee-Salzburg Hotel Jagdhof, responded to this review, February 24, 2014
Dear Family from Italy

Many thanks for your recent stay at the Sheraton Fuschlsee Salzburg and for writing so favorably about us.
We are delighted to read that you and your family consider our hotel as “Luxury in the Alps” and appreciate your positive description of our product and services. Your feedback is motivation to us to continue our efforts in the same direction, and I will gladly share your comments with our team.
It will be our pleasure to welcome you back to Fuschl on your next visit to Austria. Until then, we wish you all the best.

Yours sincerely

Alexandra K. Mayer
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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336 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
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English first
Arlington, Virginia
Level Contributor
400 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed February 10, 2014

This hotel is about a 20 minute drive to Salzburg to the Altstadt (old town) so don't stay here if you want to be within walking distance! This is a dog friendly hotel, which we loved! The hotel's parking garage spaces are very small so at night you'll see everyone parked everywhere they can outside (the wagons and SUVs because they won't fit). We didn't have a problem finding a space, even at night. The breakfast is good and they do serve made to order omlets, but you have to ask. They won't offer.

  • Stayed December 2013, traveled as a couple
    • Value
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Helpful?
Thank ExPat0331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SchlossFuschlResort, Guest Relations Manager at Sheraton Fuschlsee-Salzburg Hotel Jagdhof, responded to this review, February 24, 2014
Dear Guest,
I would like to thank you for your kind comment posted on Trip Advisor. It is a great pleasure to learn from your review and you were very pleased with your experience in the Hotel. I will gladly share your comments with all of the team. It makes us very proud to receive such a comment about our property and services offered. We are looking forward to welcoming you back in the future!

Kind regards,

Alexandra K. Mayer
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greater London, United Kingdom
Level Contributor
304 reviews
150 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed February 9, 2014

Sheraton Fuschlsee-Salzburg Hotel Jagdhof is a unique and very good hotel. It will take you approximately 20-30 minutes drive out of city of Salzburg but its worth because on the way you
will be entertain with beautiful Austria scenery.

The hotel it self is a very good hotel. Very friendly, polite and helpful staff.
Very good lobby, coffee shop, restaurant and swimming pool.

I stayed in the club room, very good room, very clean but its an old one although I have no
problem about it .

You can stay here in different season and you will get a different experience because the surrounding of the hotel also very beatiful.

I hope I will return to this hotel again soon, thank you :)

Room Tip: Room with sunrise view will be excellent
See more room tips
  • Stayed December 2013, traveled on business
    • Value
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Helpful?
Thank Gregorius S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SchlossFuschlResort, Guest Relations Manager at Sheraton Fuschlsee-Salzburg Hotel Jagdhof, responded to this review, February 23, 2014
Dear Dear Sir / Madame,

thank you for your kind comment posted on Trip Advisor. It is a pleasure to read how much you enjoyed our property.
We are looking forward to welcome you back in the near future!
Kind regards from Fuschl,

Alexandra K. Mayer
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bergen
Level Contributor
42 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed February 4, 2014

I came with a group of friends for a weekend stay to that hotel. We did not intend to go to Salzburg, which is about 30 minutes away but to do some sightseeing in the lake district.
Everyone at this hotel was extremely friendly, the rooms clean and well furnished. The coffeemaker in the room was very welcome. I am Platinum with Starwood, but each room in
my party got a welcome as well as a late checkout the next day. The front desk advised us
of some nice sightseeing and with the weather perfect we had a very good time. In the evening we ate at the main restaurant and service was outstanding. Food quality was excellent, too. Same for breakfast. It probably pays to visit hotels like these in low season. There is nothing negative I can say about this stay, the staff's approach was to help whenever possible. We will certainly be back for some longer period in the not too distant future.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jboese2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SchlossFuschlResort, Guest Relations Manager at Sheraton Fuschlsee-Salzburg Hotel Jagdhof, responded to this review, February 8, 2014
Dear Reviewer!

Thank you for taking the time to tell us about your recent stay at the Sheraton Fuschlsee.
It is always a pleasure to receive positive feedback. We are very happy that you liked our rooms and the ambience of our hotel.
I will share your comments with our team.
We do hope that we will have the pleasure to welcome you again!

Best regards,

Alexandra K. Mayer
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kiev, Ukraine
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 13, 2014

The hotel was well prepared for the Christmas season with stuff to do for children. Rooms are well equipped (loved an espresso in the morning) and clean. Staff friendly and helpful and the surroundings really enjoyable.

The spa is not huge but has everything one might need.

On the downside, the restaurant has a limited menu and tends to be booked in the evenings, so you have to plan your meals other than breakfast in advance.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Iñigo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SchlossFuschlResort, Guest Relations Manager at Sheraton Fuschlsee-Salzburg Hotel Jagdhof, responded to this review, February 3, 2014
Dear Dear Sir / Madame,
thank you for your kind comment posted on Trip Advisor. It is a pleasure to read how much you enjoyed our property.
We are looking forward to welcome you back in the near future!
Kind regards from Fuschl,

Alexandra K. Mayer
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
Level Contributor
48 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed December 28, 2013

The hotel has good location and friendly staff at the reception. The rooms are decent for a 4-star hotel. The spa is small, but nice.

The main issue with the hotel is a very poor service of the main restaurant Jagdhof. The staff is not friendly and absolutely not motivated to serve the guests. Every contact with restaurant staff turns into a problem:
- if you come into the restaurant for a lunch short before 2 pm (end of lunch time), staff will try to ignore you until 2 pm only not serve you lunch menu;
- if you book the table for dinner, you will get the worst possible table if you are not local,
- if you order room service, they will just forget your order (waiting time - 1 hour and 40 min).

On the other hand the service at the lobby bar is great, and the cuisine in the neighbor Schloss hotel restaurant is excellent.

I recommend to avoid this hotel to anyone expecting high level of customer service and good dining experience.

SPG Platinum Guest

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Konstantin72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SchlossFuschlResort, Guest Relations Manager at Sheraton Fuschlsee-Salzburg Hotel Jagdhof, responded to this review, January 6, 2014
Dear Guest!
Thank you very much for your open feedback about your recent stay at the Sheraton Fuschlsee, Hotel Jagdhof and your remarks!
I am very sorry that your experience did not entirely meet your expectations. Please allow me to apologize for any inconvenience you might have experienced and especially for your disappointment with our Restaurant and Rommservice. Please be informed, that we as the Sheraton Fuschlsee work with the highest efforts to provide a perfect service to our guests.
We highly appreciate and handle guest comments very seriously and which gives us the opportunity to improve our service standards.
Thank you again for sharing your experience. We do hope that we will have the pleasure to welcome you again at Lake Fuschl!

Best regards & Happy New Year

Alexandra K. Mayer
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 13, 2013

One of the best Hotel I have stayed in, period..... I stay at hotels all over the world for 50 nights per year, I was travelling for business to Salzburg and saw this hotel on-line and decided to take the 15 KM trip to check it out... This hotel is a true gem! It has a different feel and look, the staff were wonderful and the Spa is extraordinarily great!!!

  • Stayed October 2013, traveled solo
    • Value
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    • Rooms
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    • Service
Helpful?
Thank travelerNYC1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SchlossFuschlResort, Guest Relations Manager at Sheraton Fuschlsee-Salzburg Hotel Jagdhof, responded to this review, December 9, 2013
Dear Guest,

thank you again for sharing your experience. We really looking forward to serve you in the future and welcome you again.

Best regards to New York,

Alexandra K. Mayer
Guest Relation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Fuschlsee-Salzburg Hotel Jagdhof

Property: Sheraton Fuschlsee-Salzburg Hotel Jagdhof
Address: Schloss-Strasse 1, Hof bei Salzburg 5322, Austria
Location: Austria > Austrian Alps > Salzburg Region > Hof bei Salzburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Hof bei Salzburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Fuschlsee-Salzburg Hotel Jagdhof 4*
Number of rooms: 143
Official Description (provided by the hotel):
Situated above Lake Fuschl, with sweeping views of the Salzkammergut Mountains and a great location just 20 minutes from Mozart's birthplace—Sheraton Fuschlsee-Salzburg, Hotel Jagdhof puts the region’s vibrant culture and natural beauty at your doorstep.Experience unforgettable moments in our gorgeous setting, with a wealth of amenities for business and leisure travelers—including a 9-hole golf course, fully-equipped wellness area with swimming pool, Jacuzzi, steam bath, fitness area and more. Enjoy delicious Austrian culinary specialties and beautiful views over the lake in our Restaurant Jagdhof. Sip a cocktail or a coffee at our Lobby Bar, which hosts regular live jazz performances. Hold an inspired event in one of our 12 state-of-the-art conference rooms, each offering direct access to the park and golf course.Thoughtful details and elegant furnishings make our 143 rooms and suites inviting and unique. Wake up in the morning, enjoy views of the lake and mountains, and feel right at home in a space designed with your comfort in mind. ... more   less 
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Also Known As:
Jagdhof Hotel Hof Bei Salzburg
Sheraton Fuschlsee-Salzburg Hotel Jagdhof Salzburg Region, Austria

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