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“Good but could be so much better”

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Oesterreichischer Hof
Ranked #7 of 21 Hotels in Bad Hofgastein
Certificate of Excellence
Basra
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Good but could be so much better”
Reviewed January 22, 2013

This hotel has so much going for it, the location, the building and food. However it is missing some important human qualities - service is functional, in contrast to many Austrian hotels, and the absence of a bar in which to have those important après-ski conversations is a real shame. Also the hotel rooms are fine, a little small, but not particularly welcoming.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JMW27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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138 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (13)
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Wales
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 11, 2013

We stayed at this hotel (with Crystal) as a family of four (children aged 8 and 5) over the Christmas period 2012. The hotel is cosy, very well decorated and very very hot! Our room was a little small for the four of us. We had the bedroom which was a twin room - but with a single bed too by the window. It was very cramped and you couldn't walk easily because of this. The other bed was in a separate living room. We also had a kitchenette (which we didn't use) which had a small rental fee attached - fridge, cooker, cutlery, utensils etc. Decent sized bathroom with a heated towel rail - great for wet ski clothes!
Food here is superb - slightly 'A la carte' with many courses each night. Every morning at breakfast we were given the menu for the evening and there were usually 3 choices for the main course. My children are incredibly fussy and did not really eat anything for the whole week - although there was a children's menu available.
There is no real bar area in the hotel and most people went up to their rooms after the had finished their evening meal.
The best part about this hotel is the underground link to the Alpentherme - which we used every day for free. We hired dressing gowns from the hotel and bought flip flops (take your own as they are all one size - ladies 6). You saunter down the tunnel directly from the hotel, which has many other hotels attached too. It is a fantastic added bonus. There is family world - 2 fast slides; lazy river. Relax world - very hot water with fountains etc. 2 outdoor pools, jacuzzi, saunas, ladies world etc. Fantastic!
The town of Bad Hofgastein is small but very functional. When we were there over Christmas, there was a small Christmas market selling trinkets, food etc. The town was decorated beautifully, with large red bauble theme on the many Christmas trees! Just across from the hotel there is a very good Spar - good pastries; alcohol, everything you would need. Although it was closed from the Sat we got there (23rd) to 10 am on Boxing day. A few little restaurants in the town - only went to one for a hot chocolate so couldn't comment on the food quality.
Skiing - this was my husbands's 8th ski trip. my 3rd and the kids first. The free ski bus (with the lift pass) picked us up just outside the hotel boot room and they are very reliable and frequent. The bus drops you off at the bottom of the Schlossalm where the ski school offices and Intersport (for ski hire etc.) are located. We used the 'Schneesport Schule' for myself and the children. They were absolutely fantastic. They work out of the Angertal ski centre - so you jump on the ski bus which takes you up the mountain in about 15 minutes. Here there is direct access to all the slopes - gondolas, chairlifts and the ski school meeting points.The kids ski school was excellent - would DEFINITELY recommend them - 3 ski runs with their own conveyor lifts under tunnels! We had the brilliant Alex and Maxime as instructors. Food included too. Adult ski school was excellent too - had a great laugh with 3 other fantastic women, all us early intermediates who tested the patience of the excellent Walter who had us doing black runs by day 3! Plenty of restaurants to eat - reasonable prices. I was spending between 7 - 8 euros a day on lunch with a drink.
The hotel and the area I would thoroughly recommend and would definitely return . Christmas gala dinner in the hotel on the 24th was never ending and i could barely move from the table after it! Superb holiday, fantastic memories, excellent company and very sad to leave!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CleopatraWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 9, 2012

This hotel as most in the area is obviously a winter sports based business.
But, visit in the summer months and get a completely different appreciation of the Alpines.
Bad Hofgastein is small Thermal Spa resort roughly 1 hour south of Saltzburg snuggled in the Gastein Valley.
If you love the great outdoors and like to be surrounded by beautiful mountains streams and green valleys then this is the place to be.
Walking/cycling/climbing and a natural Spa facility are all available from the doorstep.
Osterreichisherhof (via Thomsons) include a pass for unlimited access to the famous Spa complex a 5 minute walk away accessed by underground walkway from within the hotel so even if the weather is not good you arrive warm and dry.
They also have a limited pool of basic cycles which are free to use (not mountain bike style) and are perfectly adequate to tootle along the paths beside the river/stream flowing the length of the valley.
You will also be given free a Gastein Card which gives you cheaper travel on the local buses and gets reduced entry charges to various attractions in the area including the cable cars.
There are 5 cable car ride options relatively locally (one being just a 10 minute walk away).
The world is your oyster both from the doorstep and from the cable car summits for something a little more challenging.
Rooms are spacious, clean and comfortable and many have a balcony (ask for it when booking as the views from same are worth the extra you have to pay).
Last but not least one has to mention food - at this hotel I can honestly not fault a single aspect. It is varied, plentiful and very well presented at all meals and the staff are knowledgeable and extremely courteous (my being a coeliac) was not a problem.
Your stay here will be warm and welcoming from the time you arrive until the time you leave.

Room Tip: Not all rooms have balconies but ask for one/book one with a mountain view up the valley. It is a l...
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  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Val S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level 4 Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed July 29, 2012

I feel bad saying anything negative about this hotel, because it's lovely in many ways and the staff looked after us beautifully.
We had a spacious, comfortable room. Everything was very clean. And the reception lady was very helpful in suggesting walks, and helping with buses etc. We thought the food was extremely good - and we are quite fussy - which made it all the more of a shame that it was a rather rushed affair. Dinner was served from 6.15 to 7.30. It was a 5 course meal, and the standard was very high with plenty of variety, but course did very quickly follow course with no opportunity for lingering. The waiters were lovely, but it felt like they couldn't wait to clear up.
One Sunday evening at 9.30 we asked for coffee and hot chocolate. This was not available - but we could have tea. I don't know where everyone went in the evening. The place was deserted. As it was not possible to get anything after 10 I think everyone must have gone to bed.
My kids got locked out of the hotel when playing pool at 10.30, and had to come up through the Norica, out on the street and back in through the front door!
The majority of the guests were past retirement age, and if you want peace and quiet I think it could be ideal. It was a bit too quiet for us - and we are not party animals.
The access to the spa was a bonus - particularly since we had thunder storms and torrential rain for half the time. The hotel's own treatments were good too - and very reasonable.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bitofposh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed July 8, 2012

Stayed for 2 weeks 23-6-12 - 7-7-12 Hotel is superb in good central location. Our room 17 was large airy light, spotlessly clean with a large balcony, unfortunately looking onto other hotels. Food was excellent and the staff on the whole were friendly and helpful. The facilities are extremely good particiulary the free entry to the local Thermal Spa which is amazing, reached through an long underground passage.
Our room was at the back of the hotel on the first floor over the rear door and was incredibly noisey. The small road passed the hotel seemed to be a cut through for the local drunks at night and groups of drunken yobs walked by screaming shouting and singing in German most nights up to 4am!
Then about 4am the delivery vans started delivering to the hotel through the back door, and tothe neighbouring hotels, and seemed to be in compitition as to who could make the most noise banging doors etc, and then at about 0630 some of the guests started moving about and seemed to fing it impossible to shut their room doors without slamming them, (which seems common to many hotels) and then the nearby church bells ring 3 peals of 24 at 0730, so sleep was very difficult even with the windows shut. My advice would be to take ear plugs if staying in this hotel, particulary in the rear rooms. Also be aware the photo in the brochure is of the back of the annexe, not the main building which is very modern. The town is lovely and the area is fantastic, just a shame the noise took the edge of our holiday.

Room Tip: Avoid the low numbered rooms, at rear of hotel.
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Anfy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
High Wycombe
Level 5 Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed June 9, 2012 via mobile

I can't understand how this hotel got so many good reviews. We stayed here for a week with crystal. Food pretty gruesome at times. What is very good is cleanliness and use of the alpentherme. The position is also good, central but not noisy at all. We had a two room suite. Furniture tired but plenty of space and new tv (no bbc world but cnn). Also free wifi in reception. We really didn't find the staff friendly but basic questions answered. No rep in resort and very little info given in crystal folder.

Stayed June 2012, traveled as a couple
Helpful?
1 Thank Tessie028
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh
Level 5 Contributor
74 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed April 30, 2012

Everything about this hotel was ideal for us from location, to the wonderful staff and the comfort of the rooms. The best thing of all is free access to La Therme which is out of this world.

Room Tip: If you are looking for an excellent ski resort which also has lots for non skiers then this is the p...
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  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jane M B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Oesterreichischer Hof

Property: Oesterreichischer Hof
Address: Kurgartenstrasse 9 | Bad Hofgastein, Bad Hofgastein 5630, Austria
Location: Austria > Austrian Alps > Salzburg Region > Bad Hofgastein
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
#6 Family Hotel in Bad Hofgastein
#6 Spa Hotel in Bad Hofgastein
#6 Luxury Hotel in Bad Hofgastein
#10 Romantic Hotel in Bad Hofgastein
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Oesterreichischer Hof 4*
Number of rooms: 50
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Also Known As:
Oesterreichischer Hof Hotel Bad Hofgastein
Oesterreichischer Hof Bad Hofgastein, Austria - Salzburg Region

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