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“The best Austrian hotel”

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Falkensteiner Schlosshotel Velden
Certificate of Excellence
Reviewed August 24, 2011

I stayed in Schloss with my family about 10 times and it's really the best European hotel. It's good for business trip, honeymoon, family rest, skiing, for private rest, for spa for all types of relaxing

Ivanov Maksim

  • Stayed: May 2011
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Thank Maxivanoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (398)
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86 - 92 of 398 reviews

Reviewed July 5, 2011

My wife and I spent 1 night at the Schloss Velden on 6/22/11. We were not impressed. We attempted to check in at 3:50pm and were told the room was not ready and that we would have to wait 30 minutes (check-in time 3:00pm). The attitude of the front desk person rubbed me the wrong way and did not set a very positive tone for the rest of our stay. Close to 30 minutes later our room was indeed ready and we were escorted to the room down some long, ugly, garish, chrome laden, downright hideous public spaces with hellish overly bright fluorescent and LED lighting. Up the elevator 1 floor to the room corridor which, thankfully, was far less hellish. We were shown our standard King bedded room in the historic building (view across “garden” to new wing). The room was large, but done in a bland international luxury style that exuded little charm with no sense of being on an Austrian lake. The room was very dark with poor lighting. Nice well lit bathroom with impressive rain shower, but again rather generic. Plenty of mostly useless gimmicks in the room like touch screen panels to control the lights that were mounted where the light switch would have been… what’s the point? Some pleasant surprises included a free minibar (water, sodas, juice) and a turndown service that included a nice ready-to-go setup to make coffee in the morning (coffee press, water, excellent coffee + kettle and cups). On the plus side a very good bed and the room was also very quiet. Dinner and buffet breakfast at the restaurant in the hotel was quiet good with a nice view of the lake, but something was always just not right… difficult to explain.

I could go on and on about other things we did not like (and a few I did), but I’ll switch to the town of Velden. It too was a bit disappointing. Unlike lakes in Switzerland that have long beautiful lakeside promenades with wonderful landscaping, Velden’s lake front is mostly private areas that individual hotels own with beach chairs, etc. for their guests. So the walk along the lake is views of tall hedges and fences around each of these areas. Schloss Velden has it’s own private area which includes a lakefront restaurant.

There was a sports car exhibition/rally of some kind in town and the front of the hotel was wall to wall Lamborghinis and Ferraris. Some might find this interesting, I found it annoying. How long do you need to own a Lamborghini before you learn how to turn off the car alarm before unlocking it?

We took the early morning train out of Velden to Vienna the next morning, so all in all not a big loss as our time there was short.

The owners made an ambitious architectural choice in the remodel, and I think it fails. Further, the town of Velden, while an OK place to spend the weekend with some buddies (if you live in Austria)… just does not strike me as a luxury destination.

  • Stayed: June 2011, traveled as a couple
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1  Thank areboot7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
soblak, General Manager at Falkensteiner Schlosshotel Velden, responded to this reviewResponded July 13, 2011

Dear guests,

thank you for your feedback. It’s very important for us, to know, how people experience their stay at Schloss Velden, a Capella Hotel. We are happy, when we receive positive comments and thankful for constructive criticism, because this is a chance for us to improve.
We are really sorry that you had no very warm welcome at our hotel and that the room wasn’t ready at 3:50 pm. Cordiality as well as caring and timely service by our employees are essentially and have top priority!

As you’ve mentioned, a sports car festival took place during your stay at Velden – so there have been many people and cars in the streets and – regrettably – accompanied by some noise.
In future we will point out this fact more than we do it now when our Personal Assistants make their pre-arrival-call!

Referring to your notes in respect of our interior: The exclusive marble at our lobby indeed looks dark and maybe doesn’t meet everyone’s taste.
The furniture of the rooms isn’t the typically Austrian style, it’s more international, but in return our hospitality and some culinary delicacies are regional.
We would be glad, to get the possibility, to welcome you at Schloss Velden, a Capella Hotel, once again and to convince you, that the hotel and the region around the lake are worthwhile to enjoy a pleasant stay with us.

If you want to get in touch with us, please feel free to contact us via info.velden@capellahotels.com at any time!


Michael Sternig
General Manager

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Reviewed June 21, 2011

Went here for my 50th.Went to Velden last year and loved it. Treated myself to a stay here.
Got upgraded to a jounior suite from a superior room !!!!!!!!!! real class. Fantastic breakfast in michaline stared resturant. Staff are the most helpfull I have ever come across. Everyone should stay here once in their life. Oh and Velden is terrific resort

Room Tip: Tell them and prove its a special occassion.
  • Stayed: June 2011, traveled as a couple
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3  Thank hertshezbulla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2010

i'm still here , but i can't wait for tell to all that this is a real luxury hotel , probably one of best that i saw in my life until now . great service , perfect spa , magnific position , good food . i like to call my personal assistant for ask what i want without look the time . i suggest to all !

  • Stayed: November 2010, traveled with family
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Thank dapba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2010

The rooms are wonderful, you have personalized service, and staff are friendly and smiling.

  • Stayed: October 2010
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Thank kgbGeneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2010

The Lake Side Cabana were really great,
privacy was ensured.
The Michelin starred restaurant has a very good Sommelier,
who recommended me a bottle of Austrian RED Wine which can
match the Bordeaux red with just a fraction of the prices.

  • Stayed: July 2010, traveled with friends
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Thank HongKong1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2010

I have recently come back from a 10 day break at the Schloss Velden hotel. Everything has been outstanding and this hotel is without any doubts one of the best (if not the best) I have ever stayed .
The hotel has 2 parts : the old castle (schloss) and a modern wing. I stayed in the old part. The room was perfect : quiet, beautifully furnished and very spacious. Free non alcoholic minibar beverages (coke, fruit juices, sparkling and still water) were included in the room price.
Breakfast (included in the room price) is a buffet which offers a great selection of breads, fruit, cheeses, pastries. Warm local sausages , scrambled eggs and bacon are also included in the buffet and a chef is available to cook eggs and omelettes on request.
The Spa is unbeatable: warm pool , fitness room, relaxation rooms and amazing staff providing treatments. Pure heaven.
The food is simply incredible. Silvio Nickol the chef of the 2 Michelin stars restaurant Schossstein is one of the best gifted chefs in Europe. His cooking is pure genius. The second restaurant (Seespitz) is directly on the lake and offers great views and excellent food. But what really sets this hotel apart from the any others is the level of service provided. I have travelled over the years around the globe and this hotel stands out as one the best. The staff was always polite, smiling and happy to help. Nothing was too much to ask. I have never experienced this level of service in any other hotels in Europe, only in the very best 5 stars hotels in the Middle East or the Far East.
The location of the hotel is also great: Velden is a lovely small town located directly on a the lake Worthersee . It is an ideal base to explore the south of Austria as well as the italian North East (Friuli) and Slovenia. By car Velden is only 15 minutes away from Klagenfurt ( a beautiful austrian town) , 1 hour away from Udine a charming (not so well known) small italian town, 1 hour away from Lubjana in Slovenia and 2 hours away from Salzburg.

  • Stayed: June 2010, traveled as a couple
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3  Thank alessandro2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Falkensteiner Schlosshotel Velden

Address: Schlosspark 1, Velden am Woerthersee 9220, Austria
Phone Number:
Location: Austria > Austrian Alps > Carinthia > Velden am Woerthersee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 31 Hotels in Velden am Woerthersee
Price Range: $212 - $986 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Falkensteiner Schlosshotel Velden 5*
Number of rooms: 105
Official Description (provided by the hotel):
A Romantic Castle on Lake Woerthersee – Falkensteiner Shines in New Splendour!Welcome to the legendary Falkensteiner Schlosshotel Velden, the premiere address on Carinthia’s Lake Woerthersee! The new Premium Collection Hotel offers a noble retreat with unique architecture that has been a popular destination for centuries. Glamorous and light-hearted, surrounded by style, tradition and modernity, the Schloss Hotel Velden receives its guests with exquisite personalised service. The former summer palace in Schönbrunn yellow offers 103 state-of-the-art rooms and suites. The design and superb furnishings underline the Falkensteiner philosophy and its commitment to guarantee every guest the utmost in personalised service. ... more   less 
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