This hotel looked to be a relatively nice choice from the brochure and location. Aside from the location it really isn't anything special.
On our arrival the hotel manager - definitely not the usual affable, welcoming person you'd expect - was pretty abrupt and terse. He didn't make us feel welcome at all and was almost rude on some points such as simply saying "now give me 500 baht for key deposit" (no 'please' or 'thank you'). The other times we visited the desk with queries he was similarly unenthusiastic about having to stop what he was doing to hear any questions.
Breakfast is a big thing in hotels on islands like this so we specifically booked a hotel which included it. However, over a five night stay they were average at best. Some days pretty much inedible. The coffee tasted like tar/the tea was weak and often were served in clearly dirty cups.
The hotel next door had a major serve-yourself buffet breakfast which make this one look like prison food - and for basically the same price. Worse yet, every morning there were staff watching TV and chatting loudly near the breakfast area - ruining any hope of a serene beach-side breakfast.
The room itself was fine. It was new-ish and clean but, as expected it failed in many small areas which added up to making you feel a bit ripped off.
For a start, there was no telephone in the room - no way to get extra towels or mini-bar. There was no mini-bar actually and, worse, all of the fridges are hooked up to the door-card system meaning they turn off with the lights and TV etc whenever you leave the room - rendering the fridge completely pointless unless you figure out how to doctor the door-card system (a piece of card-board usually works).
In addition:
- No toilet roll holder. Just a roll of paper in a box on the counter.
- A broken towel rail (it just came off the wall the first time we used it
- A freshly made bed which still seemed to have sand in it every day (how on earth?)
- A TV which was fuzzy on every single channel in three rooms we checked.
- A shower drain which smelt like sulphur the entire stay (think rotten eggs)
- No venting from the toilet meaning any smell just came into the room itself
- Gaps in the bathroom window which allow mosquitoes to enter the room and no way to close them to prevent it.
- Construction nearby started at about 8am every day. The workers had a loud radio which was on all day meaning there was no possibility for any peace/rest in your room in the day unless you were in an absolute beachfront room.
This hotel is the best case of looks-great-on-paper but is actually pretty poor I've encountered. The larger and slightly more expensive place next door is worth every extra cent you pay.
In all this is probably the worst hotel I've encountered in the 2000bath plus price range in eight years of visiting Thailand.