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“Exceeding expectation”

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Le Vimarn Cottages & Spa
Ranked #5 of 20 Hotels in Ko Samet
Certificate of Excellence
Hong Kong, China
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Exceeding expectation”
Reviewed September 23, 2012

Had a trip for 5 days 4 nights in a Spa Villa to celebrate my friend's birthday, warmly welcome by the staff from the begining until departure. We spent most of our time at the Spa and their staff is extremely attentive and professional, also their little 'part time staff', beer the cat always welcoming us at the Spa reception. Frankly, all the staff members are very attentive with passion, they solves our problem promptly which make our stay without any hassle. Me and my friend had a dinner in 'O' and they had arranged a birthday cake which really surprised us. At this place, you could found a lots of little creature around you like lizards and snake. Sai Kaew beach also a good place to hang out for a drink or dinner, you may also enjoy the fire dance show there.

One shortfall was their reservation team is seems needs to improve on handling enquires, I had sent a email for confirm transportation arragement 8 days in advance but no respones until the arrival day. This trip we found overall experience is great and definetly will go back again.

Room Tip: Request for the new Spa Villa which spacious and mordern.
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Meow701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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361 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (47)
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Bruges
Level Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 16, 2012

We spent a weekend in the Vimarn with our two sons. It's a good alternative for those who want to escape the rush of Bangkok for a weekend. We took the taxiboat(2000 bath for the boat, prepare for a 'shower when it rains...) on fridayafternoon as we were too late for hotel shuttle-boat.
The weather was very bad, rough sea and rainy. The entrance lobby of the hotel is nice and well kept. Disappointment when receiving our rooms, 802 and 803. Very old and dark. Old wooden terrace, even blankets were old and in rough cotton. As we passed many modern cottages on our way to our rooms we were surprised to see ours. As it was raining very hard we didn't do more prospection (...) that evening and 'accept' this lodging. A very noisy airconditioning and another unpleasant story changed our opinion about this type of rooms and the next morning we went to reception to complain. We were very surpised when we were told that modern cottages were the same classification of ours. I must admit that I had no problems to obtain new rooms.Apparently reception is aware of this 'discrimination' in roomtype. The new obtained rooms were great. Compare it with a tuktuk and a limousine. What a difference. Honestly such a difference for the same price is not permitted. We spoiled one night of the two. So be aware when booking. Avoid 801,802, 803. The 6.. and 7.. are new rooms for sure. Mention the new cottages when booking.
Pizzas in the italian restaurant are excellent (wood oven). The Thai restaurant (Buzz) is also very good. Breakfast as far as choice of bread a bit poor. Where was the dark(er)bread ?
Price of wine is indeed, as I read in other reviews, very expensive.
As the rain on sunday was very heavy we had to take an open jeep to the harbour. Fortunately you get raincapes but ..... Shame on Koh Samet. On the road to the harbour we crossed dirty, very dirty villages where all the garbage seemed to be dumped. Depressing to look at. Is this a national reserve ??????
They need months to clean everything. Perhaps it's better in the direction of hotel Paradise, otherwise don't leave the hotel.....

We will go back for a short break but will avoid old rooms. If I understood well they intend to renew all of them after rainy season.

We drove about 2,5 hours from Bangkok. Of course try to avoid rush hour when leaving the city...

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KREEFT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 6, 2012

Really enjoyed stay here -- spacious and elegant cottages set in beautifully tended ground on the beach. Patab and his team extremely attentive. Really recommend Buzz restaurant -- food was fresh, elegant and nicely presented.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Andrea N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 21, 2012

We booked a two day stay with Le Vimarn in a package at 18400 baht throught the Bangkok sales office. They recommended this one over the other properties that they own because of the location and that it is "five star." (which was probably not true and more like 3.5). There were many little things we did not like about the place including how the rooms are old and run down, but the little things did not bother us much.
The major let down was on our last day when we decided to stay a little longer and take the last boat out at 3 pm. We asked to check out later than noon so we could have time to spend in the ocean and shower. The receptionist firmly denied saying there are guests. She offered a shower room instead checking in the next day. In the morning of the check out day we asked them to come get our already packed bags to move to this "shower" room. They denied saying they would leave our bags outside until we needed to go take a shower. When we came back from lunch around 1 pm our bags were right in the front of the property easily seen and not guarded. We were a bit taken aback but we proceeded to get the shower room which was a much older and smaller version of our room. We did not mind but when we tried to turn the ac on it did not work. We asked the staff and they said verbatim "the shower room is used for shower so air conditioning cannot be used by guests." That really ruined our whole experience at the hotel. It really made us feel like we were not welcome and we were using their shower for free. After all we spent more than 20k at this hotel. To receive this type of treatment was just unthinkable.
I asked to speak to the GM and was denied saying the GM is in a meeting. I hope this message reaches the GM so something can be done to change the terrible service. I have never seen a hotel that makes guests feel like they are unwanted and a burden.
However, to be fair the spa staff was exceptional in both technique (traditional Thai) and service. They even gave good restaurant recommendations (something we asked the front desk and the list they gave us was everything owned by the same owner as the hotel). In addition, there was a decent spread for breakfast and the restaurant staff were decent as well.

We definitely will not be coming back again to be treated like this.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Praemala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
willy p, Manager at Le Vimarn Cottages & Spa, responded to this review, August 22, 2012
Dear Valuable Guest,

Greeting from Le Vimarn Cottages & Spa.

We would like to take this opportunity to thank you for choosing Le Vimarn Cottages & Spa as your stay during your Koh Samed trip recently.

It was with much embarrassment and regret that we learned of your dissatisfaction with the products and services at our resort. I would like to take this opportunity in the public forum to apologize sincerely and ensure you that all your comments have been taken most seriously. I have been tasked with tackling each of your comment points and improving them without any delay.

While I cannot change the past, I would like to invite you back as my personal guest so that we can show you that we really can do a much better job than what you experienced.

On behalf of our team our sincere apologies for the fact that your vacation was not all you expected it to be but please be assured of our commitment to all guests that comments received are taken in the manner they are sent and acted upon straight away.

Thank you again to visiting us and sharing your experience. We hope to have the pleasure of serving you again in the near future.

Warmest regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed August 10, 2012

I had a Spa Villa for three nights with a magnificent view of the sea.

The Villa had a jacuzzi, a huge bathroom a California King size bed and a large balcony and sun-deck. The room was cleaned twice a day and was spotlessly clean with great spa amenities.

Breakfast was included and was a huge buffet and was really good. We ate every night at the hotel's "O" restaurant and the food was incredible! The chef even made fresh tiramisu for us and it was delicious!

I'll definitely return to this hotel and I will recommend it to my fellow travelers.

Room Tip: Get a Spa Villa!
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  • Stayed November 2011, traveled as a couple
    • Value
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Helpful?
4 Thank DoctorRoccoB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arendal, Norway
Level Contributor
4 reviews
3 hotel reviews
Reviewed July 28, 2012

Wow this is saw nice and the best place cou can stay if you like to relax.You are coming by boat to this resort.The privat beach is fantastick and a little nice pool. They have training room also. The staff are verry friendly and we will never forget this place.They have on Thailand restaurant and they served exellent food and the best pizza ever.Ita happy pur in the bar every night.
Somthing we think are not saw good are:
the wine price are verry expensiv.
and we missing warm water in the shower in our room.
We recommend to by some thing to drink in your room with you from the mainland or from the little town 25 min from the hotel. Because it now store out ther on the hotel.We hope that every people can travel to this nice hotel and verry nice staff
Maybe some new pillows you can sitt on the terrasse
We miss you all and special thanks to Supratta"Fon" and Son.
Also to the fantastic Payab Iamjuy haw are Reatautrant Manager.
We will come back
Best regards Renate og Stein Høyland. from Arendal

Room Tip: room 705 is verry nice.We love this room where you can sit on the terrasse and look down to the bea...
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Renate H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 14, 2012

After reading various reviews I was not sure what to expect. We were there for 7 days (which after reading the reviews I thought it was going to be to long). My wife and I were not disappointed we enjoyed every day, even the day it rained all day.

We ate at every restaurant and enjoyed every meal we had. Buzz was a little pricey but the food and the service was excellent. Lima Coco bar was the best of the four if you wanted cheap, OK food, good service, and relaxing. The other two were OK, but again a little pricey, but was not disappointed with either food or service.

The location was fantastic with a relaxing and well groomed beach, grounds and surrounds looked after by locals daily, and huts among lovely native greenery and water features. Note, take spay as the mosquitos come out after five, not so bad at the beach, but if you want a quite beer on you bolcony you will be eaten alive.

It is a little pricey (about $7 US each if you call that pricey), to get to the other side of the island where the really cheap food, more good beaches and lots of clothes shops are (yea, wife loved it), but you could always do what we did and walk, it took all of 20 min (of cause you will sweet a lot, as it is 30 degrees and 90 humidity). Time you get back, a swim at the beach then happy hour at Buzz and you know you have deserved it.

The only thing I would say is that it would help if the reception staff could speck better english (but we got by), that being said all staff could not do enough for you, and where always polite.

I would be back.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank bloori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Le Vimarn Cottages & Spa

Property: Le Vimarn Cottages & Spa
Address: 40/11 Moo 4, Ko Samet 21160, Thailand
Location: Thailand > Rayong Province > Ko Samet
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#2 Top resorts Hotel in Ko Samet
#3 Spa Hotel in Ko Samet
#5 On the Beach Hotel in Ko Samet
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Le Vimarn Cottages & Spa 4.5*
Number of rooms: 31
Official Description (provided by the hotel):
Le Vimarn Cottages & Spa is a unique tropical Boutique Resort for an idyllic stay that will call you back again and again. Clustered on the gentle slope of a hilly cove overlooking a quiet bay beach is your stylish retreat from the world. Supremely comfortable individual cottages all with balconies, some with your own outdoor spa that look down onto a peaceful curved bay of sparkling sea and fine sand. The cottage cluster centers around a superb infinity pool, a world class spa and a restaurant offering a most interesting and comprehensive menu.Le Vimarn attracts sophisticated and discriminating international guests year after year. A dream location that will last in your memory for a lifetime ... more   less 
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Also Known As:
Le Vimarn Cottages And Spa
Le Vimarn Cottages Hotel Koh Samet
Le Vimarn Hotel
Le Vimarn Resort

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