We arrived at baan puu paan and was greeted by the noises of building work taking place directly next door. We asked the manager about the noise saying that it would stop at 8. Needless to say when eating on the pier at 9.30pm the banging of building work was taking place. Having eaten at summer restaurant many times before the food as always was exceptional but the service was dire. We ate on the pier and granted it was a large party for a friends birthday it did not excuse having to wait over an hour for food which had been forgotten, having to get staff to take drink orders and general lack of courtesy towards paying customers.
We had booked several rooms at the hotel and we stayed in what was described as a deluxe bungalow with no air con, hot water and certainly no peace and tranquility thanks to the building work. The shower/ toilet room was old and needs refurbishing and it was certainly not worth the price.
The next morning after being woke at 8 by the building work, we could not find a member of staff to get a drink. Finally at about 10 we spoke to the manager and complained about the room, no apologies were offered suggesting that we had in fact been informed about the building work. We hadnt and I had spoken to them on 2 previous occasions when booking and making arrangements for our friends birthday.
To say that it is western owned is very disappointing.
- Also Known As:
- Baan Puu Paan Hotel Koh Samet