My wife and I tried to find the nicest place we could on Koh Samet for our honeymoon, and the website for Samed Villa Resort made it look such a beautiful place, we had no qualms about booking with them. My wife rung up, and was told that they would be able to offer us a 400baht discount if we just turned up without pre-booking. Even better, or so we thought.
On arrival the next day, they actually tried to charge us MORE than their own list price as they claimed not only was it high season (Wednesday 4th May) it was actually a 'busy' period. After pointing out that their price list on the reception desk did not class it as a busy period, they relented and 'only' charged us the high season rate for a Superior Sea View Room (2,500baht). Incidentally, we later discovered occupancy rate was less than 50% that night, so not a busy period by any stretch of the imagination
We then went to see our room, which did not offer any view of the sea, due to the large hedges and trees in front of the room, We were then shown to another room which did at least have a partial view of the sea, though we were told the room had 'just been cleaned' so the floor was still a little wet. "Okay" we thought, so we sat outside for 20mins waiting for the floor to dry. We then ventured inside, and quickly realised we had been lied to again.
The floor wasn't wet from cleaning, it was wet from excessive condensation. And not just the floor, but the mirror, the walls, the TV, the underside of the mattress were all wet. Not moist, but wet. Running a hand down any wall resulted in dirty water all over our hands. Determined to try to make the best of it, my wife went to reception to complain, whilst I started to attempt to dry the room, using towels and tissues. My wife returned, and we spent the next 20 mins trying to clean/dry our 'superior' room. Still no staff had arrived to help us. My wife returned to reception, and managed to persuade a cleaner to come with her to help us.
When the cleaner turned up, she scolded me for using the (complimentary) tissues to dry the TV and mirror, and the three of us continued to attempt to dry the room for a further 10 minutes before they agreed to move us to yet another room.
After an hour or so in the new room, and finally starting to relax, the air conditioning unit suddenly gushed water down the walls and onto the floor. We turned the A/C unit off, went to complain again, and the staff sent some guys in to clean the A/C, wasting another half hour of our stay.
By this point we were fed up, and checked out the next day. I will also add that the free breakfast the following morning was terrible, and the WI-FI promised by the website costs an additional 100 baht per day or 2 baht per minute. The only positive i could say, was that the garden was indeed very nice.
The biggest problem for us wasn't the water logged rooms (problems can happen), but the attitude of the staff who were unfriendly and unhelpful to the point of being rude. They clearly couldn't care less, despite knowing from the start that it was our honeymoon. We have lived in Thailand for over 5 years and have never felt the need to write a hotel review until we stayed at Samed Villa Resort.
- Official Description (provided by the hotel):
- "The affordable escape in a lush tropical garden facing the sea on Koh Samed, Thailand" Samed Villa Resort offers an ambiance of simple well-designed rooms in a pristine natural garden setting right on the beach and belongs now to the best accommodations on the island. ... more less
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- Also Known As:
- Samed Villa Hotel Koh Samet