We (2 adults and 2 small children) recently travelled to Coorg and stayed at the Heritage Resort. The initial interactions (central reservations in Bangalore) were very good and a competitive rate was offered.The pictures on the website and the manner in which the booking was done created a certain expectation regarding the resort.
Unfortunately, there were some isues that left us dissapointed with the whole stay. Although we had confirmation of 2 adults and 2 children, there was not a sleeping option (couch, lounger, etc.) available for the children in the room. So an extra bed had to be requested for the children at an extra cost. What was received in the room was only a mattress, hardly worth the cost of an extra bed!
Then our experiences in the restaurant were also not great. Besides the fact that the meals hardly started on time, the only option for all meals everyday was an "Indian" buffet. This was contrary to the communication received from the hotel regarding the availabiity of continental options and "barbeque" dinner. Not an issue for the adults, but important for my 4 & 5 year old children. Furthermore, although there was an A la Carte menu, we were informed that they could not service the A la Carte menu and the buffet was the only option! The staff did try and assist, but even then without great success..... On the night that the kids were given something they enjoyed, when we requested more, we were informed that there was none!
The resort is beautifully situated and the staff did attempt to assist in the restaurant, but unfortunately the whole experience was not up to the expectations that we had.
- Official Description (provided by the hotel):
- An Eco friendly Resort blending with nature.Ideal place to enjoy nature, unwind yourself. ... more less
- Reservation Options:
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