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“Dissapointed”

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Heritage Resort Coorg
Ranked #3 of 27 Hotels in Madikeri
Certificate of Excellence
Reviewed October 29, 2012

We (2 adults and 2 small children) recently travelled to Coorg and stayed at the Heritage Resort. The initial interactions (central reservations in Bangalore) were very good and a competitive rate was offered.The pictures on the website and the manner in which the booking was done created a certain expectation regarding the resort.

Unfortunately, there were some isues that left us dissapointed with the whole stay. Although we had confirmation of 2 adults and 2 children, there was not a sleeping option (couch, lounger, etc.) available for the children in the room. So an extra bed had to be requested for the children at an extra cost. What was received in the room was only a mattress, hardly worth the cost of an extra bed!

Then our experiences in the restaurant were also not great. Besides the fact that the meals hardly started on time, the only option for all meals everyday was an "Indian" buffet. This was contrary to the communication received from the hotel regarding the availabiity of continental options and "barbeque" dinner. Not an issue for the adults, but important for my 4 & 5 year old children. Furthermore, although there was an A la Carte menu, we were informed that they could not service the A la Carte menu and the buffet was the only option! The staff did try and assist, but even then without great success..... On the night that the kids were given something they enjoyed, when we requested more, we were informed that there was none!

The resort is beautifully situated and the staff did attempt to assist in the restaurant, but unfortunately the whole experience was not up to the expectations that we had.

  • Stayed: October 2012, traveled with family
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Thank Glen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeritageResortCoorg, General Manager at Heritage Resort Coorg, responded to this reviewResponded November 1, 2012

Dear Mr.Glen,

We thank you for patronizing Heritage Resort-Coorg.We appreciate your valuable feedback and regret the inconvenience caused.Our representative Mr.Prakash from Central reservations,Bangalore will come and meet you on 12.11.12 afternoon after confirming the appointment with Ms.Uma form your esteemed office, for corrective action.We understand that you are out of station.

S.Saravanan.
General Manager,Heritage Resort-Coorg.

Report response as inappropriate
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466 - 472 of 507 reviews

Reviewed October 1, 2012

We got a great deal at Heritage Resort. The stay was excellent. They kept all their promises. We had a great time. Its a good place to stay but around 15 KM away from the Madikeri town. Its good to have a cab with you , either rented from Mysore or in Madekeri. The chef took good care of the taste buds and the housekeepin staff ensured all our needs were met then and there. The Games room and Restaurant are good places to while away some time. Alttogether a two day stay is a pleasent experience and a good stay to remember.

Room Tip: Rooms near the restaurant >120 are good
See more room tips
  • Stayed: September 2012, traveled with family
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Thank Charles D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeritageResortCoorg, Vice President - Operations at Heritage Resort Coorg, responded to this reviewResponded October 15, 2016

Dear Guest,

We are glad to note that you had an excellent stay and pleasant experience at Heritage Resort - Coorg, enjoyed the food and hospitality.

We thank you for the feedback.

Thanks and regards,

Report response as inappropriate
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Reviewed September 14, 2012

One of the best LOCATIONS in COORG with stunning views. This is Truly a 5 star location provided by mother nature!!!!!!!!!!!,
You may pay more at other resorts probably only for 5 star indoors.
Restaurant and swimming pool are at the top of the hill, surrounded by hills all around.
Cottages are 3 star very clean indeed.
Food was superb especially the buffet breakfast( Dosas, idlis etc).

Room Tip: all Cottages seem to have good views but the ones on the top close to restaurant would have the best...
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  • Stayed: August 2012, traveled with friends
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1  Thank raj181001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeritageResortCoorg, Vice President - Operations at Heritage Resort Coorg, responded to this reviewResponded October 15, 2016

Dear Guest,

We are glad to note that you enjoyed the location, stunning view, rooms and food at Heritage Resort Coorg.

We thank you for the feedback.

Thanks and regards,

Report response as inappropriate
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Reviewed August 27, 2012

Beautiful resort with a good climate monsoon is on the full swing and ambiance i really enjoyed each and every second. The food is good and the main thing is privacy and the staffs are very frie dly.we feel we are out of this world.

  • Stayed: August 2012
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Thank kiranshyama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeritageResortCoorg, Vice President - Operations at Heritage Resort Coorg, responded to this reviewResponded October 15, 2016

Dear Guest,

We are glad to note that you had an awesome stay at Heritage Resort Coorg, enjoyed the property, ambience, food and hospitality. Your appreciation for our staff has already been conveyed to them and they are motivated.

We thank you for the feedback.

Thanks and regards,

Report response as inappropriate
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Reviewed August 26, 2012

We had been there to celebrate our second wedding anniversary. Been there for 2 Nights and 3 Days.
We were very pleased with the location. We had arrived very early but the manager was kind enough in not charging extra for early check-in..he was very helpful in arranging a taxi for local sightseeing..
The cottage was maintained well and neat and clean...
The restaurant staff were very charming and always ready to help and very courteous...
Food served was excellent and of very high quality...
The bar was well stocked and a variety of drinks were available...
The infinite pool was very good overlooking the hills..
They had arranged a cake for our anniversary and also a special candle-light dinner...
All in all a very nice and a calm place to stay..

  • Stayed: August 2012, traveled as a couple
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1  Thank Srini_115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeritageResortCoorg, Vice President - Operations at Heritage Resort Coorg, responded to this reviewResponded October 15, 2016

Dear Guest,

We are glad to note that you had a comfortable stay at Heritage Resort Coorg, enjoyed the location, cottages, view, food and hospitality. Your appreciation for our staff has already been conveyed to them and they are motivated.

We thank you for the feedback.

Thanks and regards,

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Reviewed August 25, 2012

excellent place ..for peaceful vacation...
can't find anything bad about this resort...
little bit over priced...still compared to other resorts in coorg it's a pretty nice deal..
service and food is specially very good...
nice and safe place for young couples..

  • Stayed: August 2012, traveled as a couple
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Thank daksh_yadav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeritageResortCoorg, Vice President - Operations at Heritage Resort Coorg, responded to this reviewResponded October 15, 2016

Dear Guest,

We are glad to note that you had a peaceful stay at Heritage Resort Coorg, enjoyed the food and service.

We thank you for the feedback.

Thanks and regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2012

We been to Heritage resort recently and had a wonderful time.
Quiet, calm & far from the town. Nice walkways across resort.
Cottages are equiped with hot water and other needs. Good indoor games and a beautiful swiming pool which should not be missed.

Buffer is a bit costlier side with less items but its very easy to goto town and get needed.
Room services is 50% extra chargable that something surprising..

Room Tip: Take a room top of the hill to have nice view
See more room tips
  • Stayed: August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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1  Thank tarangdce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HeritageResortCoorg, Vice President - Operations at Heritage Resort Coorg, responded to this reviewResponded October 15, 2016

Dear Guest,

We are glad to note that you had a wonderful stay at Heritage Resort Coorg, enjoyed the rooms and pool.

We thank you for the feedback.

Thanks and regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heritage Resort Coorg

Address: 50/3 1st Monnangeri Village | Galibeedu, Madikeri 571201, India
Phone Number:
Location: India > Karnataka > Kodagu (Coorg) > Madikeri
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 27 Hotels in Madikeri
Price Range: $101 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Heritage Resort Coorg 3*
Number of rooms: 26
Official Description (provided by the hotel):
An Eco friendly Resort blending with nature.Ideal place to enjoy nature, unwind yourself. ... more   less 
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