Although we are not staying at the lodge, we visited as there was no snow for skiing. First visit we had lunch at the lodge restaurant. Our server was pleasant but untrained, she seemed scared? After about a 45 minute wait we went up to the hostess stand, as no one had come back by to check on our table, to which the hostess (manager per her name tag) exclaimed "Oh my goodness" and came back apologetic that there had been a dish mishap in the kitchen and the chef was quite embarrassed. In the hospitality business ourselves we understand mishaps but appreciate communication - we would have been understanding should they have just explained the situation to us. So over an hour later we enjoyed a nice lunch - the food was, surprisingly, good. We had a pizza which was above average; highly recommend the Greek Peak salad, not the caesar though as lettuce was wilted and there were no sun dried tomatoes per the description.
Next day....a visit ton the water park. Open to public on Thursday's and Sunday's from 12-7 we decided to take the kids. At first they wanted to charge the adults for watching kids swim??? Then the desk clerk commented "well if you go in the pool without paying the lifeguards will stop you". Highly offensive comment as 1: we are from Hawaii and can swim anytime. 2: it implies we are cheats or liars. Hmmm. We had to call her out on that and offer a chance at redemption, which to her credit, she accepted and apologized....admitting that it sounded confrontational.
So, bottom line, I think management needs to consider more effort at training their staff, who seem nice enough just green....very very green at hospitality. Not sure I'd stay here when I can drive 1/2 hour and stay in Ithaca.
- Official Description (provided by the hotel):
- Free WiFi access at this Award Winning Hope Lake Lodge achieved the prestegious LEED Certification in August of 2013. The hotel is also Audubon International Platinum rated (one of 5 in the USA) and was TripAdvisors Family Choice Award winner for 2012 (#3 in the USA and #4 in the world). The hotel is located at Greek Peak Mountain Resort and offers 106 condo hotel units providing unit owners and resort guests with luxurious accommodations in a family friendly, "green" Northwoods style lodge. Guests and owners have access to purchase day passes to the 41,000 square foot Cascades Indoor Waterpark, with over 500 feet of slides, including a three-story tube slide, a 500 gallon deluge bucket, a wave pool, activity tower, and hot tubs. The new Adventure Center includes 4 tandem zip lines, mountain coaster ride and ten lanes for snow tubing. The zip lines and coaster are open year round. The Tubing center is open during the winter. Call ahead for hours open during the different seasons. Also on site is Hope Lake Beach during the summer and Greek Peak Mountain Resort for skiing and boarding during the winter. The 2013 - 5 million dollar expansion to the ski center was completed including new quad chairlift, new Trax Restaurant, new ski and board equipment, New PB 600 Groomer with Zaag attachment. The resort is building the only double black diamond glades run in Central NY "Labyrinth" which is located between Hercules and Trojan. Hope Lake Lodge and the Acropolis Conference Center can accommodate groups with up to 1000 attendees. The onsite activities as well as the proximity to the Fingerlakes Region give everyone in the group many activities to choose from. For those who just want to relax the units all have full kitchens and a fireplace. Waterfalls Spa & salon has three private balneo tubs, vichey shower treatment room, private in room showers in all the treatment rooms and is the perfect place to "Nourish your skin and soothe your soul... ... more less
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- Also Known As:
- Hope Lake Hotel Cortland
- Hope Lake Lodge And Conference Center