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“Wonderful stay”

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Clear Ridge Apartments
Certificate of Excellence
Sydney, Australia
2 reviews
“Wonderful stay”
Reviewed July 3, 2014

Great location. Newly renovated- modern and comfortable and beautiful decor. Loved the spa bath. The gentleman who assisted us for checkin etc went out of his way to assist us and ensure our stay was excellent. He went above and beyond the call of duty and we really appreciated his 'can do' attitude.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NDs30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dilandesilva, General Manager at Clear Ridge Apartments, responded to this review, July 20, 2014
Thank you for takiong the time to write your on trip advisor. We are delighted that you had a great stay with us and hope to see you agaoin sometime soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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186 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Greymouth
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 24, 2014

Stay here every time we go to Hanmer as cant fault the place. Large spacious rooms, with great facilities. Until are fully self contained with laundry facilities as well as cooking. Great location - really close to all that is Hanmer (shops, pools, eateries) - everything is within a short walk . The property has just had a major reburb and it looks stunning. The colours are warm and inviting, and the whole place just looks amazing. Love the little touches that make a difference...like the dark grey face-towels with "makeup remover" on them .. (I am always reluctant to use white ones and spend ages trying to wash the makeup off them once ive used them). Each room has towelling robes to wear
We arrived later in the evening and Dan had turned our heat pump on for us so the room wasn't cold when we arrived.
Each room has a large balcony which is lovely to sit out on in the afternoon and sip coffee or drink wine!! Two bedroom apartments have a queen bed in one room and a queen and single in the other - when there is only the two of you the other room is simply locked off. Pool and jaccuzi are great for relaxing if you don't want to suffer the crowds at the hotpools.
Property also has disabled access rooms.
Just love this place and am looking forward to staying there again.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Staceyg217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dilandesilva, General Manager at Clear Ridge Apartments, responded to this review, July 20, 2014
Thank you for your comments and we are glad that you enjoyed your stay at Clear Ridge. We do aplogiose that you were woken up by some passing by pedestrians. Hope to see you again at Clear Ridge.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 21, 2014

On a whole these are great apartments. They are in a great location, are well laid out, have all the mod cons, and the outside balconies are a wonderful place to sit and capture the afternoon sun. The gentleman who checked us in could not have been more helpful and pleasant. However they were not as clean as they should have been. The head rest in the bath/shower was grimy, as were edges of the bath and the toilet lid was dusty. The towel rail fell, in part, from the wall when I lifted my towel and the toilet roll holder was very loose. I was also slightly grossed out at the obviously recycled dish cloth, grey holy rag would be a better description. For the money paid and the rating these apartments have this is not good. A disposable dish cloth costs nothing. Had it not been for these things I would have gladly given these apartments a 4. But to me hygine and cleaniness in motels is paramount.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cook69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dilandesilva, General Manager at Clear Ridge Apartments, responded to this review, July 20, 2014
Thank you for your comments. We are sorry that we were unable to meet your expectations this time. Looking forward to serving you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 4 Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 19, 2014

We stayed a couple of nights at Clear Ridge. Dan was super helpful and we had a great time. The apartments are very spacious (great if you have kids) and it's a very short walk to the main shops. Kitchen is also well stoked.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SherifMansour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dilandesilva, General Manager at Clear Ridge Apartments, responded to this review, July 20, 2014
Thank you for takiong the time to write your on trip advisor. We are delighted that you had a great stay with us and hope to see you agaoin sometime soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed June 15, 2014 via mobile

Stay here most times we visit Hanmer. Rooms had been renovated however the shower head was broken and sprayed at your body. It wouldn't move up. The fan is the bathroom was loud and banged as if it was falling out. Couldn't leave the heat pump on while out due to only one set key. The towels dye had washed out and patchy colour. They should've been thrown been thrown out. I wouldn't stay here again if that's the acceptable standard. Wouldn't stay here again especially with price going up

Stayed June 2014, traveled with friends
Helpful?
Thank Katey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dilandesilva, General Manager at Clear Ridge Apartments, responded to this review, July 20, 2014
Thank you for your comments. We are very much dissapointed that you did not enjoy your stay this time. Thank you and we will take immediate action to resoleve the issue. Looking forward to serving you once again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blenheim, New Zealand
Level 4 Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 9, 2014

A year since our last stay and a new look and manager, but we were not disappointed. Luxury apartment with stunning mountain views, and all the 'bells & whistles' of a 5 star hotel. Newly refurbished, warm and very spacious. Quiet but close to the pools, restaurants and shops. Dan was an excellent host, friendly and helpful. We wouldn't stay anywhere else in Hanmer, this has to be the best!

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChristineMarlb0r0ugh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dilandesilva, General Manager at Clear Ridge Apartments, responded to this review, June 11, 2014
Dear Christine. Thank you once again for taking the time to leave your feedback. We are glad that you had a pleasant stay and hope to welcome you back again in the future. Thank You, Clear Ridge Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level 1 Contributor
3 reviews
Reviewed June 7, 2014

Stunning spacious two bedroom apartment with large lounge and comfortrable bed. Double spa bath in lovely bathroom. Very clean apartment, lovely furniture. Floor to ceiling drapes and soft carpet - pure luxury. Loved the bath robes too! Dan was extremely polite and helpful. Easy check in and out. Very close to restaurants, bars and hot pools. A lovely weekend away for a treat. Would love to stay there regularly.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank powerz4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dilandesilva, General Manager at Clear Ridge Apartments, responded to this review, June 11, 2014
Dear Guest Thank you and we are delighted to note that you enjoyed your stay. Looking forward to welcoming you back to Clear Ridge. Thank You, Clear Ridge Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clear Ridge Apartments

Property: Clear Ridge Apartments
Address: Corner Jacks Pass Road & Chisholm Crescent, Hanmer Springs, New Zealand
Location: New Zealand > South Island > Canterbury Region > Hanmer Springs
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 12 Specialty Lodging in Hanmer Springs
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Clear Ridge Apartments 5*
Number of rooms: 4
Official Description (provided by the hotel):
CLEAR RIDGE | Hanmer Springs offers luxury, indulgence and exemplary hospitality to match. The hotel is located on Jacks Pass Road and within a 2 minute short walk to the thermal pools and the village centre. The five star qualmark boutique hotel is designed to cater to both leisure and business travellers, be it for families, couples or an independent traveller. Clear Ridge offers self-contained deluxe suites in the form of one or two bedroom luxury apartments. The Hotel boasts of some of the best views in Hanmer Springs. Clear Ridge by Mandaara Hotels, Resorts and Hideouts - A style to Remember. ... more   less 
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