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“BED BUGS GALORE! October 14th, 2011”

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Clear Ridge Apartments
Certificate of Excellence
Hanmer Springs, New Zealand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“BED BUGS GALORE! October 14th, 2011”
Reviewed October 13, 2011

We recently stayed here and my son now has hundreds of bug bites which must have originated from the bed that he used at the Clear Ridge Apartments. Now we are sanitizing his clothing, bedding, etc. Not worth it!

P.S. Elevator did not work half the time....and that's not all.

  • Stayed October 2011, traveled with family
    • Cleanliness
Helpful?
2 Thank dm b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
spoggels, Owner at Clear Ridge Apartments, responded to this review, October 23, 2011
Unfortunately the person making this comment has not contacted me in any way but by Tripaviser .
This matter has been taken very seriously and a thorough inspection of all beds in all units has been undertaken by a industry approved contractor . I am delighted to advise that there was absolutely no trace of any infestation .
Should the author of this complaint wish to contact me i would be delighted to provide the results of my investigation.
I can also advise that there was an issue with the life not working but this matter was addressed as soon as the servicemen was able to travel to Hanmer Springs as he was situated in Christchurch and thats a 90 min drive away ..
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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186 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Sydney, Australia
Level 6 Contributor
113 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed April 23, 2011

Location great, and rooms really comfortable and well fitted. Steve was very welcoming and cooks a great breakfast. The outlook from the room was beautiful. You must book dinner at Power house restaurant as the meal was one of the best we had in New Zealand and only a short stroll from the unit.

Room Tip: Book the Deal with the Spa included
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  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gtrain217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nantwich, United Kingdom
Level 4 Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 4, 2011

This place is the essence of self catering,The apartments offer luxury, all details have been taken into account, food from the local hotel, (Very good) Breakfast in your room if you don't want to cook, Beauty and relaxation treatments either in the studio or in your room. Swimming pool and spa tub.
This place is up in the Canterbury Ranges near the Thermal pools and offers the traveller a taste of relaxation in a peaceful setting.
The owners are kind and helpful.
A real find

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jenny4319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOLLYWELL
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 27, 2011

We stayed 3 nights during the period of the Christchurch earthquake.
Steve couldn't have been more helpful in getting info on our flight out of Christchurch.
We were very pleased with the ambiance and size of the apartment, the view and the proximity to restaurants and attractions.
We would recommend Clear Ridge to anyone wanting high class accommodation in Hanmer Springs.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pattoHollywell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christchurch, New Zealand
Level 4 Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 6, 2011

My friend and I stayed for 2 and a half days and we couldn't fault anything. Great personal service, breakfast choices were all home made and tasted fantastic, and enough to fill me up for breakfast AND lunch. Rooms nice and clean. We loved it.
At arrival my friend had booked a platter as well, that was so nicely done, it looked liked they had a private chef.
Steve, keep up the fantastic work you do!

  • Stayed February 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hariette64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Level 6 Contributor
212 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 313 helpful votes
Reviewed December 11, 2010

Stayed in the 2 bed apartment which was excellent and spacious and well equipped.

On arrival the greeting from Steve the manager was rather unfriendly as previously mentioned, his partner AJ on the other hand was lovely when we met him and made up for Steve's grumpiness.

The views from the balcony of the surrounding mountains was very reminiscent of the European Alps and was very scenic.

It's an easy walk into town and the hot pools and they have towels to rent if you need them.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sally4holidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson, New Zealand
Level 3 Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 6, 2010

Perfect says it all! The rooms, the hosts, the atmosphere, you will find nothing better.

  • Stayed November 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank quicksteptodance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Clear Ridge Apartments

Property: Clear Ridge Apartments
Address: Corner Jacks Pass Road & Chisholm Crescent, Hanmer Springs, New Zealand
Location: New Zealand > South Island > Canterbury Region > Hanmer Springs
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 12 Specialty Lodging in Hanmer Springs
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Clear Ridge Apartments 5*
Number of rooms: 4
Official Description (provided by the hotel):
CLEAR RIDGE | Hanmer Springs offers luxury, indulgence and exemplary hospitality to match. The hotel is located on Jacks Pass Road and within a 2 minute short walk to the thermal pools and the village centre. The five star qualmark boutique hotel is designed to cater to both leisure and business travellers, be it for families, couples or an independent traveller. Clear Ridge offers self-contained deluxe suites in the form of one or two bedroom luxury apartments. The Hotel boasts of some of the best views in Hanmer Springs. Clear Ridge by Mandaara Hotels, Resorts and Hideouts - A style to Remember. ... more   less 
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