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“Terrible food safety standards”

Five Stags Hanmer Springs
Price range: $5 - $28
Cuisines: Bar, Pub, New Zealand
More restaurant details
Restaurant details
Good for: Bar scene, Families with children, Kids, Special occasions, Local cuisine, Large groups
Dining options: Dinner, Late Night, Breakfast, Lunch, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Television, Waitstaff, Wheelchair Accessible
London, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
“Terrible food safety standards”
3 of 5 bubbles Reviewed April 6, 2014

A simple beef and red wine pot pie, turned into the worst pie ever and at 8pm at night when they weren't even busy. I cut through the middle and found the pie frozen, took it back to them n asked to speak to the manager, they brought the same pie back out reheated with the top pastry missing off the plate, the plate was that hot the waitress had to use serviette to serve. The manger didn't want to come and talk to us instead telling the waitress what to say. In the end we didn't have to pay for the meal as under the food standards they can not serve the same item of food it needs to b a whole new one. Very poor from the chef, if he or she is trained and very poor from the manager hiding behind the front staff. Wouldn't eat or recommend it to anyone.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank SamiJC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hot Springs M, Manager at Five Stags Hanmer Springs, responded to this review, May 6, 2014
Hello SamiJC, I was very sorry to read of your experience at the Five Stags a couple of weeks ago. We had an assistant chef on trial this evening, who did his own thing when not monitored and unfortunately your return meal was an example of this, please accept our apology for this. I was also alarmed to read that our Duty Manager on the night did not take the responsibility of dealing with your complaint. Our wait staff are great, but they do need the support of their seniors when dealing with complaints. Please accept our apology for this lack of service from our senior member of staff, this is not the level of service we pride ourselves on.
Kind regards
Kim Rogers
Manager
Five Stags Restaurant Bar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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295 reviews from our community

Visitor rating
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    29
    34
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Any
English first
Chelmsford, United Kingdom
Level Contributor
252 reviews
121 restaurant reviews
common_n_restaurant_reviews_1bd8 77 helpful votes
“Poor food”
2 of 5 bubbles Reviewed April 6, 2014 via mobile

Restaurant actually looks quite nice from the outside, but once you get past the main bar, into the separate eating area, the doubts start to creep in - very strange large, windowless room with no coherent decoration. Food is baffling - our starter, labelled as a selection of home baked breads, turned out to be a loaf of garlic bread, with so much butter stuffed in it, we ended up spooning most of it out. Mains were passable, just, and at that point we decided not to risk a dessert. I'm sure there are much better eating options in the area.

Visited March 2014
Helpful?
1 Thank JONATHAN B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hot Springs M, Manager at Five Stags Hanmer Springs, responded to this review, May 6, 2014
Hello Jon B, I was sorry to read that you did not enjoy the ambience or dining experience of the Five Stags restaurant, we try to cater for everyone but customers do have their own style they like. We hope you found more suitables option to your liking during your trip in New Zealand.
Kind regards
Kim and the team at Five Stags Restuarant Bar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
15 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“amazing location, not good food”
2 of 5 bubbles Reviewed March 23, 2014

i recenlty ate at the Five Stags in Hamner, it wasnt good, a simple T bone steak was to much, i sent it back, and was given another over cooked steak. the plate they were cooking on was too hot so burnt the steak. then desert, a cheese cake which was more like a dairy lee triangle cheese thing. my waitress Ashley i think it was, was very good, good humour, and dealt with my food as best she could. I wasnt offered a discount and did agree to pay for the food, but more to do with the waitress being great.
The setting sun/location, amazing. They just need to sort the food out and it would be amazing place to go.
Come on Five Stags, you need to do better.

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hot Springs M, Manager at Five Stags Hanmer Springs, responded to this review, March 25, 2014
Thank you Mark R for your review, you are so right we have a stunning location, the view is lovely. Our wait staff are also a great asset, as is our Chef but unfortunately his t-bone steak on the night you dined was not. From 60 booked to 150 dining on the night we strive to create the best possible dining experience for everyone each night, but unfortunately we did not for you last Saturday. Please accept our apologies for this.
Kind regards
Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
1 review
“Five Stags Restaurant-Hanmer”
4 of 5 bubbles Reviewed March 19, 2014

While down visiting family I recently traveled over to Hanmer from Cheviot with my Grandfather for the day, settling on lunch at the new Five Stags restaurant. Regular visitors to Hanmer, we saw that a new place had opened up and decided to check it out...and aren't we glad we did. A lovely setting with a great ambiance that was backed up with a good menu that was well executed. While you could tell it had recently opened and was having a few teething problems we will definitely be back.

For the record Grandad had the classic fish and chips, and I went for the Vension and both were delicious.

  • Visited March 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank JamesNZ1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hot Springs M, Manager at Five Stags Hanmer Springs, responded to this review, March 25, 2014
Thank you for your lovely review you posted online about your time at the Five Stags Restaurant Bar. You are correct we have recently opened. We have been welcoming a lot of guests who are enjoying the food, atmosphere and location of our bar and restaurant over the last couple of months and as much as we have received our fair share of constructive feedback we have also received a lot of positive comments from these guests verbally on a nightly basis which unfortunately has not reached online. So thank you for taking the time to post this review, a positive online review is a delight for our hard working team to receive.
Kind regards
Kim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nelson, New Zealand
Level Contributor
13 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Five Stags Bar and Restaurant”
1 of 5 bubbles Reviewed March 3, 2014

After an enjoyable drink before a meal we decided to eat early so we wouldn't be sleeping on full stomach. After waiting for an hour and a half we asked if our meal was far away. we were told that no meal order was placed and they would start cooking straight away, too late for me , I walked out. They asked me to come back in for a 10% discount and free starters. not at nearly 8.00pm, no way. There are plenty of great eating places in Hanmer, Five Stags is not one of them. the waitress acted like she hated her job and you basically had to tackle someone to get service. STAY AWAY FROM THIS PLACE

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank Ian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hot Springs M, Manager at Five Stags Hanmer Springs, responded to this review, March 11, 2014
Hello Ian, Please accept my apology for the lack of attention our team delivered to you on the evening and thank you for responding to my direct email in regards to your dining experience with us. Your feedback has been discussed in details with our team members who were rostered on the evening.
Kind regards
Kim
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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