We were charged over $200 a night for a room which was near reception and had a bathroom similar to a hospital. There were railings all over the bathroom walls. The bathroom floor got wet when you took a shower.
The breakfast buffet was not good either. There are great cafe's down the street.
The hotel receptionist was very helpful.
The actual Hamner Springs was not what we expected. It looks nothing like the brochure. Also, it is like an overcrowded water park. We booked the private room which was like a closet with a small bathtub of hot water. Skip the Springs.
The actual town is charming.