We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Two nights”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Heritage Hanmer Springs
Ranked #7 of 21 Hotels in Hanmer Springs
Certificate of Excellence
Reviewed April 1, 2013

We checked in as part of a tour group to a room with a view of the air-conditioning system. My wife immediately complained and we were changed to a room at the front with a double rather than twin beds, which we accepted. Hotel very central. Food good.

Room Tip: Avoid the air-conditioning!
See more room tips
  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Allan4619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded September 16, 2014

Dear Allan4619

Thank you for your review of the hotel. We sincerely apologise for the delay in responding to you.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

Best regards

Duncan Mackenzie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (758)
Traveler rating
Traveler type
Time of year
Language
  • More languages

596 - 602 of 758 reviews

Reviewed March 31, 2013

Our preferred stay in Hanmer. We have stayed here several times during the last few years and always enjoy it. The service is outstanding, the food, absolutely delicious. Personnel are very helpful and try their best to make the stay pleasant.
It is worthwhile to stay on the garden side of the hotel, although the townside have bigger rooms. I find it cooler and more quiet.

Room Tip: Rooms on the town side is bigger, but also more noisy.
See more room tips
  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Zirka2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded September 16, 2014

Dear Zirka2

Thank you for your review of the hotel. We sincerely apologise for the delay in responding to you.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

Best regards

Duncan Mackenzie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2013

Truly value for money in terms of accommodation and food.
Room was clean and comfortable.
Food is well prepared, good and tasty - no grease, which is very welcome when you travel.
Prices are very good for what one gets.

Noting is too much trouble for the staff to make the guest feel at home.
We have stayed here a number of times and we have never been disappointed. We will be back.

Stayed: March 2013
Thank Memboss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded September 22, 2014

Dear Memboss

Thank you for your review of the hotel. We sincerely apologise for the delay in responding to you.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

Best regards

Duncan Mackenzie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2013 via mobile

We stayed here for a wedding lately and greatly enjoyed tags gardens, room and location. We stated in the self contained garden room which was a great choice. Would recommend this accommodation anytime.

  • Stayed: April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank GCsk50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded September 22, 2014

Dear scott k

Thank you for your review of the hotel. We sincerely apologise for the delay in responding to you.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

Best regards

Duncan Mackenzie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2013

We stayed at the Heritage for 2 nights during a coach tour of both North and South Islands New Zealand. The room was comfortable and the bathroom agreeably spacious. The hotel as a whole was clean and attractive and these qualities were also reflected in the room. We took 2 evening table h'ote meals and the food on both occasions was of a high quality and presentation. Sadly the service on the second evening was uncharacteristically slow. In sum a good hotel that we would willingly visit again.

Stayed: March 2013, traveled as a couple
Thank MikeP388
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded September 22, 2014

Dear Mike P

Thank you for your review of the hotel. We sincerely apologise for the delay in responding to you.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

Best regards

Duncan Mackenzie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2013

1st March 2013
Quite and comfortable, excellent location. No air conditioning!
We did not appreciate the interlocking door to the room next door, inside our room, it did not feel very private or safe, our door could open but not next door's, it would not take a genius to open it!
Staff were helpful and friendly.

  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Miro P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded September 30, 2014

Dear Miro P

Thank you for your feedback on the hotel. We sincerely apologise for the delay in responding to you.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

Best regards

Duncan Mackenzie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2013

My partner and I stayed at the Heritage in Dec for a weekend. The room was spacious, clean and private, with a nice courtyard which we fully enjoyed over a summer night. Location is central and plenty of free parking. The hotel is very close to restaurants and to the hot pools both. Definitely recommended

  • Stayed: December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Francesca D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HeritageHanmer, General Manager at Heritage Hanmer Springs, responded to this reviewResponded September 30, 2014

Dear Francesca D

Thank you for your review of the hotel. We sincerely apologise for the delay in responding to your review.

As the new General Manager at the hotel, our focus moving forward will be on providing the best possible service and experience for our guests.

Best regards

Duncan Mackenzie
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hanmer Springs hotels
0.1 mi away
The St James
The St James
#1 of 21 in Hanmer Springs
491 reviews
0.7 mi away
Hot Springs Motor Lodge
Hot Springs Motor Lodge
#9 of 21 in Hanmer Springs
296 reviews
0.1 mi away
Village Lake Apartments
Village Lake Apartments
#4 of 21 in Hanmer Springs
310 reviews
Show Prices
Show Prices
Show Prices
3.7 mi away
Select Braemar Lodge & Spa
Select Braemar Lodge & Spa
#8 of 21 in Hanmer Springs
347 reviews
0.5 mi away
Hanmer Springs Scenic Views Motel
Hanmer Springs Scenic Views Mote...
#13 of 21 in Hanmer Springs
157 reviews
0.3 mi away
Settlers Motel
Settlers Motel
#3 of 21 in Hanmer Springs
622 reviews
Show Prices
Show Prices
Show Prices

Been to Heritage Hanmer Springs? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Heritage Hanmer Springs

Address: 1 Conical Hill Road, Hanmer Springs 7334, New Zealand
Location: New Zealand > South Island > Canterbury Region > Hanmer Springs
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Hanmer Springs
Price Range: $115 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heritage Hanmer Springs 4.5*
Number of rooms: 63
Official Description (provided by the hotel):
Just 90 minutes from Christchurch, Hanmer Springs is the perfect place to escape the pressure of the city and relax in the natural beauty of the Southern Alps. The Heritage Hanmer Springs is a landmark hotel in the heart of Hanmer Springs Village, just a short stroll from the shops and the famous Thermal Pools. Nestled in 9 hectares of beautifully landscaped gardens, the historic Hanmer Lodge building offers the perfect retreat from the stress of modern life. Relax and enjoy the peaceful outdoor setting that the hotel provides, including our tennis court and outdoor swimming pool (seasonal). ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, Agoda, Travelocity, HotelQuickly, Evoline ltd, TripOnline SA and Cancelon so you can book your Heritage Hanmer Springs reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Heritage Hanmer Springs Hotel Hanmer Springs
Hanmer Springs Heritage
Heritage Hotel Hanmer Springs

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing