The website is very deceiving, especially when it comes to the rooms. Our room looked nothing like what it was portrayed on the website. What looked like floor to ceiling windows on the website was infact a view out over the hotel airconditioning unit. Not only was it ugly, but it was also very noisy. I did ask for another room and was given a room overlooking the loading bay and garbage containers...thanks alot... The hotel was not full and I'm sure it would not of been a huge problem finding a room that matched the website description.
The general feel of the hotel was one of shabbiness, not old world charm....on check in the carpets looked like they needed a good vacuum, and the flowers at the reception desk should of been changed days ago. (not difficult to ensure first impressions are met)
The potential for this hotel to be a top notch place is there, it is a lovely building from the outside...unfortunately the balloon soons deflate once you walk through the front door. Not sure I trust the Heritage Brand after that experience. Judging by the reviews, if you luck out and get one of the nice room overlooking the mountains or gardens, the views and location will make up for everything else this hotel is lacking.More
- Free Wifi
- Free Parking